Tuolumne County Municipal Code Ch. 7.24 Solid Waste Collection Regulations

Sections:

• 7.24.010 Collection requirements.

• 7.24.015 Refuse collection equipment standards.

• 7.24.050 Privacy act.

• 7.24.100 Headquarters and telephone listing requirements.

• 7.24.110 Customer complaints.

• 7.24.130 Service to be provided when requested.

• 7.24.140 Denial of service for failure to pay bill or noncompliance.

• 7.24.150 Billing-Required information-Method of collection.

and permittees shall conform with the approved franchise or permit operating plan, including the following conditions:

A. Except as provided in subsection B of this section, every franchisee and permittee providing MSW collection shall provide not less than one regular weekly collection of solid wastes to all residential customers and, unless otherwise ordered by the SWM, not less than one regular weekly collection of solid wastes to all commercial customers.

B. Recyclables which have been source separated and properly stored or contained may be collected less frequently than weekly, as agreed to by the franchisee or permittee and the residential or commercial customer.

C. No franchisee or permittee shall collect solid wastes or recyclables within residential areas earlier than six a.m. nor later than seven p.m., or on Sundays, except in emergencies or with the approval of the SWM, which may be given under unusual circumstances and subject to appropriate conditions on a temporary or permanent basis.

D. At a minimum, MSW collection services provided by franchisee shall be as follows:

1. Curb service;

2. Yard service;

3. Commercial service; and

4. Other service.

E. Any service for the collection or transportation of solid wastes within a collection area must have a rate established pursuant to Chapter 7.28. (Ord. 2058 § 4 (part), 1994).

standards. All solid waste collection vehicles and equipment shall be in compliance with the requirements of Section 8.05.060 of the Tuolumne County Ordinance Code. (Ord. 2223 § 2, 1998).

to accomplish authorized load checking, franchisees and permittees collecting MSW or recyclables from residential or commercial customers shall not invade the privacy of the disposer by exploring the discarded material. Neither shall the franchisee or permittee harass or embarrass the disposer by publicly displaying items found by the franchisee or permittee in the disposer's discarded material. (Ord. 2058 § 4 1994).

requirements. Every franchisee or permittee shall maintain a fixed headquarters and telephone listed in the franchisee's or permittee's business name. The franchisee or permittee shall, during usual business hours of each day, except weekends and holidays, have a competent adult person available to answer inquiries and receive complaints from the public. The telephone shall be on an exchange so as to be toll free to residents of the area served by the franchisee or permittee, and shall be listed in the telephone book of the area served. The franchisee or permittee shall notify the SWM in writing within seven days after any change in business name, address, or telephone number. (Ord. 2058 § 4 (part), 1994).

or permittee shall establish a process for receiving and acting upon customer complaints.
The franchisee or permittee shall inform customers of the procedure for filing a complaint and shall provide forms for such purpose. The franchisee or permittee shall maintain, at their

headquarters, a record of all customer complaints filed, including the date and time of complaint; the name, address, telephone number, and nature of such complaint; date of action and disposition of the complaint so that they will be available for review by the SWM at all reasonable times. All inquiries and complaints shall be promptly answered and dealt with to the satisfaction of the SWM. (Ord. 2058 § 4 (part), 1994).

requested. Unless deferred pursuant to Section 7.12.030(A), a franchise shall provide solid waste collection and transport service to any customer located within the collection area if such service is requested. Upon request of any person seeking services within a collection area, the franchisee shall promptly submit an application for modification pursuant to Chapter 7.16 to establish a new service and rate. (Ord. 2058 § 4 (part), 1994).

or noncompliance.

A. A franchisee or permittee may deny service to any customer by reason of the failure of the customer to pay his/her charges as authorized by this title. After giving fifteen days' written notice to the customer to comply, the franchisee or permittee shall notify the customer, in writing, of any service refusal with written notification to the customer, the LEA and the SWM.

B. A franchisee or permittee may deny collection of some solid waste or recyclables if:

1. The solid waste contains hazardous wastes; or

2. The solid waste deposited in containers or the placement of the containers does not comply with specifications as otherwise provided in the code; or

3. The waste containers are loaded in excess of the- approved weight as provided in specifications otherwise provided in the code; or

4. The recyclables contain solid waste or other nonrecyclable material; or

5. The recyclables are not deposited in a recycling container, or the placement of the container does not comply with specifications as otherwise provided in the code; or

6. The recycling or waste containers are not loaded properly, or are not placed for safe handling and pickup; or

7. The solid waste is not properly containerized as provided in specifications otherwise provided in the code; or

8. Any material placed for collection is not acceptable at a facility to which the material is destined.

C. In such cases where the franchises or permittee denies collection of solid waste or recyclables, the franchisee or permittee must leave a note, card, label or tag in a conspicuous location that describes the reasons the container could not be collected. (Ord. 2058 § 4 (part), 1994).

of collection.

A. The franchisee or permittee shall send out a detailed notice on all solid waste collection rates to all customers within the applicable collection areas at least once each year.

B. The franchisee or permittee shall send out a detailed notice on all proposed rate changes made pursuant to Chapter 7.28 to all customers within the applicable collection areas.

C. The residential and commercial solid waste charges established by resolution of the board shall be billed and collected by the franchisee or permittee. (Ord. 2058 § 4 (p art), 1994).