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GoCodebook Privacy Policy

Effective Date: August 4, 2026

At GoCodebook, operated by GoCodebook Inc, a Delaware corporation ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting it. Please read this Privacy Policy to learn how we collect, use, share, and safeguard your personal data when you use our Services.

By using or accessing the GoCodebook Services, you agree to the practices described below. This Privacy Policy is part of our Terms of Service. Any capitalized terms not defined here have the meanings given in the Terms of Service.

We may update this Privacy Policy from time to time. When we do, we will notify you by posting the revised version on our website, updating the "Effective Date," and, where appropriate, providing additional notice (such as by email). Continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.

Table of Contents

  1. What This Privacy Policy Covers
  2. Personal Data We Collect
  3. Categories of Sources of Personal Data
  4. How We Use Personal Data
  5. How We Share Personal Data
  6. Cookies, Tracking, and Advertising
  7. Data Security and Retention
  8. Children's Privacy
  9. State and International Privacy Rights
  10. Contact Information

1. What This Privacy Policy Covers

This Policy covers how we treat personal data that we collect when you use the Services. "Personal Data" means information that identifies, relates to, or could reasonably be linked to an individual. This Policy does not cover the practices of third parties we do not control.

2. Personal Data We Collect

We may collect the following categories of Personal Data (with examples):

  • Profile or Contact Data: Name, email address, phone number, employer, job title.
  • Account Credentials: Username, hashed and salted passwords.
  • Payment Data: Payment card type, number, billing address, email (processed securely by our payment providers).
  • Device/Usage Data: IP address, device type, operating system, browser type, interactions with our Services.
  • Geolocation Data: General location inferred from IP address.
  • Communications: Emails, surveys, support messages, or inquiries you send us.
  • User Content: Prompts, uploaded files, and other data you submit for AI processing.
  • Chat Assistant Conversations: If you use the Ask AI chat panel on our pages, we store the messages in that conversation and the AI's answers — including when you are not signed in — so the conversation continues as you move between pages and after you reload. We link it to a random identifier stored in your browser, not to your name. We do not store your IP address or browser user-agent string with it; only an irreversible hash of your IP, used to detect abuse.
  • Property Lookup Data: When you ask about a specific street address, select a parcel on the zoning map, or share your device location for a nearby lookup, we send that location to a geocoding provider and to property-records providers so we can answer for the right parcel. What comes back is drawn from public records: zoning designation, parcel boundaries and identifiers such as the assessor's parcel number, lot and building characteristics, and assessor and recorder data that can include the recorded owner's name, the last sale price and date, and the assessed value. You can look up a property you do not own, so this data often describes someone other than you. See Section 7 for what we keep and for how long.

3. Categories of Sources of Personal Data

We collect Personal Data from:

  • You – when you create an account, submit prompts, upload documents, or contact us.
  • Automated Means – such as cookies, analytics tools, and server logs.
  • Third Parties – including payment processors, analytics providers, and marketing partners.
  • Public Sources – such as government or professional directories, and public property records (county assessor and recorder data, and municipal zoning and parcel maps) returned when an address is looked up.

4. How We Use Personal Data

We use Personal Data to:

  • Provide, maintain, and improve the Services.
  • Process transactions and billing.
  • Customize outputs, search results, and recommendations.
  • Respond to inquiries, provide customer support, and communicate updates.
  • Improve AI accuracy, safety, and performance through aggregated analysis.
  • Conduct security monitoring, fraud prevention, and compliance checks.
  • Market our Services (with your opt-out options available).
  • Comply with legal obligations.

5. How We Share Personal Data

We may share Personal Data with:

  • Service Providers – hosting, payment processing, analytics, support, and marketing.
  • Analytics Partners – who help us understand how users engage with our Services.
  • Advertising Partners – for targeted ads (unless you opt out).
  • Affiliates – within GoCodebook Inc.
  • Authorities – when required by law, regulation, or legal process.
  • Business Transfers – if we undergo a merger, acquisition, or sale of assets.

We may also use aggregated or de-identified data that cannot reasonably identify you for analytics, research, and product improvement.

6. Cookies, Tracking, and Advertising

We use cookies and similar technologies (e.g., web beacons, pixels) to:

  • Enable core features of the Services.
  • Remember your settings and preferences.
  • Measure website traffic and performance.
  • Deliver relevant ads (where permitted).

You can control cookies through your browser settings, though disabling them may limit functionality.

We currently do not respond to "Do Not Track" signals.

7. Data Security and Retention

We use reasonable physical, technical, and administrative safeguards to protect your data. However, no method of storage or transmission is 100% secure.

We retain Personal Data as long as necessary to provide the Services, comply with law, resolve disputes, or enforce agreements. Some anonymized data may be retained indefinitely for research and improvement.

Chat Assistant conversations held without an account expire after 30 days of inactivity and are then deleted, along with the browser identifier they were linked to. You can clear an in-progress conversation at any time from the chat panel itself, or by clearing your browser's site data for gocodebook.com. To request deletion of a stored conversation, contact us at support@gocodebook.com.

Property lookups. How long we keep a lookup depends on where you ran it. If you are signed in and look up a property in the chat or on the zoning map, we save that property to your account — including the records described in Section 2 — so it stays in your recent properties and you can return to it; it remains until you delete it or close your account. If you are not signed in, we do not keep our own copy of the records at all: they are used to compose the answer and then discarded. What does persist in that case is the conversation itself — the address you typed, and whatever the answer repeats back, which can include owner, sale, and assessment figures — and it is deleted on the same 30-day schedule as the rest of the conversation. In every case the address and the records retrieved for it are sent to our AI provider to generate the answer, and are held in that provider's processing history for a limited period.

Follow-up summaries. If you gave us your email address in the chat panel, we may send you a written summary of that conversation once it ends, so you have a record of the answers and can pick the thread back up. The email contains a link that reopens your own conversation in the chat panel; that link works for 30 days, is tied to that one conversation, and is stored only in hashed form on our servers. Every such email includes an unsubscribe link, and unsubscribing stops these summaries immediately. We send a summary of a given conversation only once.

8. Children's Privacy

Our Services are not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect Personal Data from children. If we learn that we have, we will delete it promptly.

9. State and International Privacy Rights

Depending on where you live, you may have rights under applicable laws, such as:

  • California (CCPA/CPRA) – right to know, delete, correct, and opt out of sale/sharing of data.
  • Nevada – right to opt out of the sale of certain personal data.
  • European Economic Area/UK – rights to access, rectify, erase, restrict, port, and object to processing under GDPR.

To exercise rights, contact us. We may require verification of your identity.

10. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

GoCodebook Inc

95 3rd Street, 2nd Floor

San Francisco, CA 94103, United States

Contact Us

Phone: +1 (415) 323-0019

By using GoCodebook, you acknowledge that you have read and understood this Privacy Policy.