Note:
Internal Revenue Manual Part 25. Special Topics · 2026-10-03 edition · updated 2026-10-04 · United States
For identity theft claims determined to be a scrambled SSN issue, follow procedures in IRM 25.23.4.10.8, No Identity Theft (NOIDT) Determinations, prior to resolving or reassigning the case.
No Response
If
Then
The follow-up date expires on a Letter 5064C sent for common number owner determination and a review of CII shows that neither taxpayer provided a response/documentation whether by mail, telephone, or fax/EEFax,
See IRM 25.23.4.10.9, No Reply.
Change control category to "SCRM"
If you are not trained to work SCRM cases, then reassign the case to the SCRM holding number located on the Accounts Management Site Specialization Temporary Holding Numbers located on SERP.
Get a plain-English answer with a citation back to this text.
Ask AI about this code