Exception:
Internal Revenue Manual Part 25. Special Topics · 2026-10-03 edition · updated 2026-10-04 · United States
If all IDT actions have been taken on the account but you discover through your research the refund was not released due to a -R freeze, you can release the refund.
If
Then
(1) The case meets TAS criteria. See IRM 13.1.7.2, Introduction to TAS Case Criteria,
Follow IRM 21.1.3.18, Taxpayer Advocate Service (TAS) Guidelines, to complete a referral. Prior to referring the case, review paragraph (1)(e) of IRM 13.1.7.4, Exceptions to Taxpayer Advocate Service Case Criteria.
(2) The case does not meet TAS criteria,
Reassign to the specific area based on the Identity Theft AM Case Referral/Reassignment Listing located on SERP.
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