Exception:
Internal Revenue Manual Part 25. Special Topics · 2026-10-03 edition · updated 2026-10-04 · United States
Employees who do not have a six-digit extension will use the extension of their work leader when issuing the letter.
IDT skilled employees must be available and answer incoming calls to their assigned extensions when they are not providing assistance on a toll-free line. IDT skilled employees will sign on to their IDTVA (IDT/RPM) extensions using idle code INVEN1 when they are working cases.
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