Caution:
Internal Revenue Manual Part 25. Special Topics · 2026-10-03 edition · updated 2026-10-04 · United States
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Verify all required actions were taken prior to closing a case as previous action. Review CII case notes and/or IDRS to determine if an interim letter was issued to the taxpayer before the case was moved to IDT inventory. If an interim letter was issued and the case will be closed as previous action, refer to IRM 25.23.4.18.1, General IDTVA Letter Procedures.
If
And
Then
(1) If the transcript is the result of an unresolved credit remaining on the module,
The credit is no longer on the module,
Input a CII case note indicating the credit was previously resolved.
If a TC 971 AC 522 UNWORK is present, reverse it with a TC 972 AC 522 IRSERR.
Update your IDRS control with the activity "PRVACTN" .
Link the case to the original CII case and close.
(2) If the transcript is the result of an unresolved credit remaining on the module,
The credit has not been addressed,
The case cannot be closed as previous action. Follow procedures in IRM 25.23.4.6.6.2, Credit Transcripts Resolution, to correct the account.
(3) If the transcript is related to prior RIVO involvement,
The case cannot be closed as previous action.
Follow procedures in IRM 25.23.4.6.6, Credit Transcripts - IDT6/IDS6, to determine the appropriate actions to take.
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