Note:
Internal Revenue Manual Part 25. Special Topics · 2026-10-03 edition · updated 2026-10-04 · United States
Be sure all supporting information is on CII before assignment.
(2) A paper OAR is received in IDTVA-A inadvertently,
There is a CII case previously assigned to IDTVA Specialty Function (Compliance),
Link the OAR to the open Compliance case and assign the OAR to the Functional TAS Coordinator, using Case Priority Code 1.
The priority for working OARs is as follows:
Criteria 1-4 marked "Expedite"
Criteria 5-7 marked "Expedite"
Other Criteria 1-4
Other Criteria 5-7
When completing actions required to resolve an Operations Assistance Request (OAR), IDTVA will complete any required adjustments and prepare required forms for Submission Processing functions, including Accounting, as appropriate. The forms will accompany the completed Form 12412, Operations Assistance Request, to TAS. TAS will open a new OAR to the SP function and forward the forms for processing.
Accounts adjusted during the completion of an OAR will be monitored for unpostable transactions. Unpostables on OARs will be corrected within 3 days of identification.
CII OAR cases must be closed with the appropriate functional category code. Paper OARs must be retained for 90 days after completion.
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