PAS Deliveries
Internal Revenue Manual Part 21. Customer Account Services · 2026-10-03 edition · updated 2026-10-04 · United States
PAS DELIVERIES - Once you have made all the PAS Pulls from CAF, Support Services, and USRC, they need to be delivered to the PAS department.
Take all the Pulls (with their attached PAS Tags) to the PAS department on Floor 3B.
Put each Pull in the appropriate folder in the PAS filing cabinet.
Write the Pull volume on the case log in each folder, initial, and date.
PAS RETURNS - After delivering today’s PAS Pulls, it’s time to pick up and return any PAS Reviews from previous pulls.
Retrieve the returns from the PAS Review cabinet in the PAS department. There are two types of reviews, and they are handled just a little differently.• No errors - Reviews that have no errors. Separate these into their department of origin: CAF, Support Services, and USRC. Date stamp them with the date you are picking them up.• Errors - Reviews that have errors. Each of these comes with an attached Form 3210. Separate these into their department of origin: CAF, Support Services, and USRC. Date stamp them with the date you are picking them up. In the box that says "Received and verified" in the lower-right corner of the Form 3210, sign your name and write your position, and your team number. Date stamp the Form 3210 with the date you are picking up the errors.• Place the Form 3210 back in the mail bin from which you pulled the errors.
Deliver the returns to the appropriate areas:• Support Services - Deliver to the MA at ≡ ≡ ≡ ≡ ≡ ≡ on the 3rd Floor.• USRC - Deliver to the mailbox at post H23 on the 3rd Floor.• CAF - Return to the Manager or the Lead in the CAF department on the 4th Floor.
FINISHING USRC PAS: After you’ve delivered all the returns, you need to finish processing the PAS work you picked up from USRC.
Take the PAS Cart back to USRC Clerical.
Store the folders from which you made PAS Pulls for USRC in your employee bin. We keep these for a couple of days (but no more than 1 week) in case the PAS department has questions about the pull.
Bundle together all the PAS Rollups from today and file them in the PAS drawer of the filing cabinet.
Take the PAS Cart back to the filing wall.
Sort each closed batch into the appropriate areas:• Local Printing - Sort these and put them on the Local Printing cart in order by the Status Date listed on the Closing Sheet. See IRM 21.8.4.3.7, Printing Form 6166 Certifications, Cover Letters, and Rejection Letters.• Ogden Printing - Place in one of the “Ogden Printing” buckets.• Closed Cases - Place in one of the “Closed Case” buckets. See IRM 21.8.4.3.10, Filing and Retrieving Documents.
Special Note: Skip Rate changes and Random Starts
Occasionally, the PAS Skip Rate for a given department may be changed to adjust the number of pulls being made. In these cases, USRC Clerical receives an email notification about the new Skip Rate. Make sure your PAS Pull Rollup sheets are changed to reflect the new Skip Rate.
Another adjustment that might be made to PAS is the Random Start. PAS Pulls are supposed to be random, but sometimes a pattern forms over time where work might be pulled from the same employees over and over. If the PAS department determines the need for a Random Start, USRC Clerical receives an email listing the Random Start numbers. We use these new numbers in place of any carry over we might have had from the day before and continue as normal from that point. Please note that sometimes the Random Start number may be over the Skip Rate, which requires you to make an immediate pull when you do PAS for that day.
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