Reminder:

A detailed explanation on why the case was "000" must be left in the remarks field.

099 - indicating a verified residency.

Any type of suspense letter, see IRM 21.8.4.4.9, IRS Initiated Correspondence - Guidelines.

Any type of Rejection letter, see IRM 21.8.4.4.10, Notification of Rejection.

The status of a case can be changed from the input screen or status screen.

The override options can be accessed from the status screen or from the input screen.

Choose 099 or 000.

Answer "YES" if you want that status or "NO" if you don't.

This process must be repeated until all cases in the current batch are in status 099, 000, reject, or suspense.

While in the status screen, you can complete all status changes within that batch.