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Program Analysis System (PAS)

Internal Revenue Manual Part 21. Customer Account Services · 2026-10-03 edition · updated 2026-10-04 · United States

Accuracy of work is a key aspect at the IRS, and the PAS function for USRC Clerical is a part of the quality-control process.

At 10:00 a.m. every day, a Day Shift clerk trained in the PAS function goes to 3 different departments (CAF, Support Services, and USRC) and makes a “pull” of the work performed in that department according to a pre-determined, quarterly “skip rate”. These PAS pulls are then taken to the Embedded Quality department for review. To prepare for PAS:

Print the PAS forms for the day.• PAS Pull Sheets – Print 3.• PAS Rollup Sheets – One for each department.• PAS Pull Tags – One for each department.

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▸Contents — Internal Revenue Manual Part 21. Customer Account Services

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