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of 8821/2848’s›Example:›Telephonic Inquiries and Responses

Language and Procedures for Handling Telephone Calls

Internal Revenue Manual Part 21. Customer Account Services · 2026-10-03 edition · updated 2026-10-04 · United States

When initiating or returning telephone calls, the following script must be used: "Hello my name is ______. I am calling from the Internal Revenue Service U.S. Residency Certification Department and my ID number is ______I am trying to contact ______."

When it is determined that the correct person has been contacted, explain the reason for your call.

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▸Contents — Internal Revenue Manual Part 21. Customer Account Services
Internal Revenue Manual Part 21. Customer Account Services

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