Calls About Certifications Issued with Errors

When a call is received concerning a certification that was issued with errors, complete the following activities.

Determine the nature of the error.

Obtain a TIN/reference number for the application in question.

Verify the information issued on the certification.

When a discrepancy exists with what the caller states was requested and what was processed, complete further research to determine if the discrepancy was a service error.