Office of the Associate Director, Centralized Delivery Services (CDS)

The Associate Director, CDS reports to the Director, LEADS and has the following roles and responsibilities:

Divided into two Centers of Excellence (COE); Onsite COE and Online COE serving as points of contact and consultants for classroom and virtual training planning and delivery;

Advising and assisting business units with development and maintenance of a training schedule for classes delivered in classroom or virtual environment;

Providing logistical support for training events held at CDS locations;

Documenting training using the Enterprise Learning Management System (ELMS) and issuing class notifications (reporting instructions);

Supporting the IRS instructor program by evaluating and certifying classroom and virtual instructors’ platform skills;

Updating ELMS records to document instructor certification;

Coordinating/conducting virtual cross-functional instructor training virtual delivery;

Supporting delivery of cross-classroom Servicewide instructor training;

Providing instructor support during preparation and delivery of virtual and classroom training;

Conducting mid-course reviews for New Hire classes and upon requests for training over 80 hours;

Locating training space in CDS locations;

Recording Level 2 evaluation data in ELMS; and

Managing the Servicewide employee education programs including IRS College Credit Program and Learn and Lead 24x7.