(IRS) Learning and Education Goals

The overall goal of the IRS Learning and Education program is to create an environment to optimize employee learning, skills, and performance in the IRS.

The IRS continues to grow as a learning organization. Learning organizations work persistently to expand the capacity of their employees to create desired results and to nurture new and expansive patterns of thinking. To become a learning organization, training must become embedded in employees’ daily activities and work tasks rather than being delivered only through periodic, formal classes. Training modules and performance support systems must be available whenever the individual employee needs them. The most effective delivery method will be determined with a focus on blended learning.

The Service must continue to promote the development and delivery of courses through training methods such as eLearning an alternative to classroom training, which will contribute to the IRS goal of becoming a learning organization. The IRS has an eLearning strategy that will utilize technology to promote the acquisition and sharing of knowledge and expertise efficiently and effectively; thereby supporting critical business outcomes and the subsequent creation of a learning organization.

Benefits from transitioning to eLearning:

More consistency in training

Just-in-time, just enough training

Potential for prescriptive, customized training

Travel time reduced

Expanded opportunities for training to a wider audience at no additional cost

Fewer training funds are used for training travel which provides opportunities to reallocate funds to develop more learning solutions and to create more efficient learning opportunities for more employees.

The second goal of the IRS Learning and Education program is to enable the education community to design, develop and deliver learning content that is reusable and publishable in any medium, providing maximum flexibility to meet the learning needs of the Service.