11B-904 Check-Out Aisles and Sales and Service

11B- 904.1 General. Check-out aisles and sales and service counters shall comply with the applicable requirements of Section 11B- 904 .

11B- 904.2 Approach. All portions of counters required to comply with Section 11B -904 shall be located adjacent to a walking surface complying with Section 11B- 403 .

11B- 904.3 Check-out aisles. Check-out aisles shall comply with Section 11B- 904.3.

11B- 904.3.1 Aisle. Aisles shall comply with Section 11B- 403 .

11B- 904.3.2 Counter. The counter surface height shall be 38 inches (965 mm) maximum above the finish floor or ground. The top of the counter edge protection shall be 2 inches (51 mm) maximum above the top of the counter surface on the aisle side of the check-out counter.

FIGURE 11B- 904.3.2—CHECK-OUT AISLE COUNTERS

11B- 904.3.3 Check writing surfaces. Where provided, check writing surfaces shall comply with Section 11B- 902.3.

11B-904.3.4 Identification sign. When not all check-out aisles are accessible, accessible check-out aisles shall be identified by a sign clearly visible to a person in a wheelchair displaying the International Symbol of Accessibility complying with Section 11B-703.7.2.1. The sign shall be a minimum of 4 inches by 4 inches (102 mm by 102 mm).

11B- 904.4 Sales and service counters. Sales counters and service counters shall comply with Section 11B- 904.4.1 or 11B- 904.4.2. The accessible portion of the countertop shall extend the same depth as the sales or service countertop.

Exception: In alterations, when the provision of a counter complying with Section 11B- 904.4 would result in a reduction of the number of existing counters at work stations or a reduction of the number of existing mail boxes, the counter shall be permitted to have a portion which is 24 inches (610 mm) long minimum complying with Section 11B- 904.4.1 provided that the required clear floor or ground space is centered on the accessible length of the counter.

FIGURE 11B- 904.4 (EXCEPTION)—ALTERATION OF SALES AND SERVICE COUNTERS

11B- 904.4.1 Parallel approach. A portion of the counter surface that is 36 inches ( 914 mm) long minimum and 34 inches ( 864 mm) high maximum above the finish floor shall be provided. A clear floor or ground space complying with Section 11B -305 shall be positioned for a parallel approach adjacent to the 36 inch ( 914 mm) minimum length of counter.

Exception: Where the provided counter surface is less than 36 inches ( 914 mm) long, the entire counter surface shall be 34 inches ( 864 mm) high maximum above the finish floor.

11B- 904.4.2 Forward approach. A portion of the counter surface that is 36 inches ( 914 mm) long minimum and 34 inches ( 864 mm) high maximum shall be provided. Knee and toe space complying with Section 11B- 306 shall be provided under the counter. A clear floor or ground space complying with Section 11B- 305 shall be positioned for a forward approach to the counter.

11B- 904.5 Food service lines. Counters in food service lines shall comply with Section 11B- 904.5.

11B- 904.5.1 Self-service shelves and dispensing devices. Self-service shelves and dispensing devices for tableware, dishware, condiments, food and beverages shall comply with Section 11B- 308 .

ACCESSIBILITY TO PUBLIC BUILDINGS, PUBLIC ACCOMMODATIONS, COMMERCIAL BUILDINGS AND PUBLIC HOUSING

11B- 904.5.2 Tray slides. The tops of tray slides shall be 28 inches ( 711 mm) minimum and 34 inches ( 864 mm) maximum above the finish floor or ground.

11B- 904.6 Security glazing. Where counters or teller windows have security glazing to separate personnel from the public, a method to facilitate voice communication shall be provided. Telephone handset devices, if provided, shall comply with Section 11B- 704.3.

11B-136 2025 CALIFORNIA BUILDING CODE

ACCESSIBILITY TO PUBLIC BUILDINGS, PUBLIC ACCOMMODATIONS, COMMERCIAL BUILDINGS AND PUBLIC HOUSING

DIVISION 10: RECREATION FACILITIES