Skip to content

Chapter 11B — ACCESSIBILITY TO PUBLIC BUILDINGS, PUBLIC ACCOMMODATIONS, COMMERCIAL BUILDINGS AND PUBLIC HOUSING

Section 11B-904 — CHECK-OUT AISLES AND SALES AND SERVICE COUNTERS

2025 California Building Code (Title 24, Part 2) · 2025 edition · updated 2026-07-29 · California

Italicized text is a California amendment to the model code, as printed in the official publication.

11B- 904.1 General. Check-out aisles and sales and service counters shall comply with the applicable requirements of Section 11B- 904 .

11B- 904.2 Approach. All portions of counters required to comply with Section 11B -904 shall be located adjacent to a walking surface complying with Section 11B- 403 .

11B- 904.3 Check-out aisles. Check-out aisles shall comply with Section 11B- 904.3.

11B- 904.3.1 Aisle. Aisles shall comply with Section 11B- 403 .

11B- 904.3.2 Counter. The counter surface height shall be 38 inches (965 mm) maximum above the finish floor or ground. The top of the counter edge protection shall be 2 inches (51 mm) maximum above the top of the counter surface on the aisle side of the check-out counter.

FIGURE 11B- 904.3.2—CHECK-OUT AISLE COUNTERS

11B- 904.3.3 Check writing surfaces. Where provided, check writing surfaces shall comply with Section 11B- 902.3.

11B-904.3.4 Identification sign. When not all check-out aisles are accessible, accessible check-out aisles shall be identified by a sign clearly visible to a person in a wheelchair displaying the International Symbol of Accessibility complying with Section 11B-703.7.2.1. The sign shall be a minimum of 4 inches by 4 inches (102 mm by 102 mm).

11B- 904.4 Sales and service counters. Sales counters and service counters shall comply with Section 11B- 904.4.1 or 11B- 904.4.2. The accessible portion of the countertop shall extend the same depth as the sales or service countertop.

Exception: In alterations, when the provision of a counter complying with Section 11B- 904.4 would result in a reduction of the number of existing counters at work stations or a reduction of the number of existing mail boxes, the counter shall be permitted to have a portion which is 24 inches (610 mm) long minimum complying with Section 11B- 904.4.1 provided that the required clear floor or ground space is centered on the accessible length of the counter.

FIGURE 11B- 904.4 (EXCEPTION)—ALTERATION OF SALES AND SERVICE COUNTERS

11B- 904.4.1 Parallel approach. A portion of the counter surface that is 36 inches ( 914 mm) long minimum and 34 inches ( 864 mm) high maximum above the finish floor shall be provided. A clear floor or ground space complying with Section 11B -305 shall be positioned for a parallel approach adjacent to the 36 inch ( 914 mm) minimum length of counter.

Exception: Where the provided counter surface is less than 36 inches ( 914 mm) long, the entire counter surface shall be 34 inches ( 864 mm) high maximum above the finish floor.

11B- 904.4.2 Forward approach. A portion of the counter surface that is 36 inches ( 914 mm) long minimum and 34 inches ( 864 mm) high maximum shall be provided. Knee and toe space complying with Section 11B- 306 shall be provided under the counter. A clear floor or ground space complying with Section 11B- 305 shall be positioned for a forward approach to the counter.

11B- 904.5 Food service lines. Counters in food service lines shall comply with Section 11B- 904.5.

11B- 904.5.1 Self-service shelves and dispensing devices. Self-service shelves and dispensing devices for tableware, dishware, condiments, food and beverages shall comply with Section 11B- 308 .

on Jul 18, 2025 11:14 AM (CDT) THEREUNDER.

ACCESSIBILITY TO PUBLIC BUILDINGS, PUBLIC ACCOMMODATIONS, COMMERCIAL BUILDINGS AND PUBLIC HOUSING

11B- 904.5.2 Tray slides. The tops of tray slides shall be 28 inches ( 711 mm) minimum and 34 inches ( 864 mm) maximum above the finish floor or ground.

11B- 904.6 Security glazing. Where counters or teller windows have security glazing to separate personnel from the public, a method to facilitate voice communication shall be provided. Telephone handset devices, if provided, shall comply with Section 11B- 704.3.

11B-136 2025 CALIFORNIA BUILDING CODE

on Jul 18, 2025 11:14 AM (CDT) THEREUNDER.

ACCESSIBILITY TO PUBLIC BUILDINGS, PUBLIC ACCOMMODATIONS, COMMERCIAL BUILDINGS AND PUBLIC HOUSING

DIVISION 10: RECREATION FACILITIES

Get a plain-English answer with a citation back to this text.

Ask AI about this code
▸ Contents — 2025 California Building Code (Title 24, Part 2)
2025 California Building Code (Title 24, Part 2)
  1. Chapter 1 — ADMINISTRATION
  2. Chapter 2 — DEFINITIONS
  3. Chapter 3 — OCCUPANCY CLASSIFICATION AND USE
  4. Chapter 4 — SPECIAL DETAILED REQUIREMENTS BASED ON OCCUPANCY A…
  5. Chapter 5 — GENERAL BUILDING HEIGHTS AND AREAS
  6. Chapter 6 — TYPES OF CONSTRUCTION
  7. Chapter 7 — FIRE AND SMOKE PROTECTION FEATURES
  8. Chapter 7A — MATERIALS AND CONSTRUCTION METHODS FOR EXTERIOR W…
  9. Chapter 8 — INTERIOR FINISHES
  10. Chapter 9 — FIRE PROTECTION AND LIFE SAFETY SYSTEMS
  11. Chapter 10 — MEANS OF EGRESS
  12. Chapter 11 — RESERVED
  13. Chapter 11A — HOUSING ACCESSIBILITY
  14. ▸ Chapter 11B — ACCESSIBILITY TO PUBLIC BUILDINGS, PUBLIC ACCOMM…
    Overview
    1. Section 11B-101 — PURPOSE
    2. Section 11B-104 — CONVENTIONS
    3. Section 11B-105 — REFERENCED STANDARDS
    4. Section 11B-106 — DEFINITIONS
    5. Section 11B-201 — APPLICATION
    6. Section 11B-202 — EXISTING BUILDINGS AND FACILITIES
    7. Section 11B-203 — GENERAL EXCEPTIONS
    8. Section 11B-204 — PROTRUDING OBJECTS
    9. Section 11B-205 — OPERABLE PARTS
    10. Section 11B-206 — ACCESSIBLE ROUTES
    11. Section 11B-207 — ACCESSIBLE MEANS OF EGRESS
    12. Section 11B-208 — PARKING SPACES
    13. Section 11B-209 — PASSENGER DROP-OFF AND LOADING ZONES AND BUS…
    14. Section 11B-210 — STAIRWAYS
    15. Section 11B-211 — DRINKING FOUNTAINS AND BOTTLE-FILLING STATIONS
    16. Section 11B-212 — KITCHENS, KITCHENETTES, WET BARS AND SINKS
    17. Section 11B-213 — TOILET FACILITIES AND BATHING FACILITIES
    18. Section 11B-214 — WASHING MACHINES AND CLOTHES DRYERS
    19. Section 11B-215 — FIRE ALARM SYSTEMS AND CARBON MONOXIDE ALARM…
    20. Section 11B-216 — SIGNS
    21. Section 11B-217 — TELEPHONES
    22. Section 11B-218 — TRANSPORTATION FACILITIES
    23. Section 11B-219 — ASSISTIVE LISTENING SYSTEMS
    24. Section 11B-220 — AUTOMATIC TELLER MACHINES, FARE MACHINES AND…
    25. Section 11B-221 — ASSEMBLY AREAS
    26. Section 11B-222 — DRESSING, FITTING AND LOCKER ROOMS
    27. Section 11B-223 — MEDICAL CARE AND LONG-TERM CARE FACILITIES
    28. Section 11B-224 — TRANSIENT LODGING GUEST ROOMS, HOUSING
    29. Section 11B-225 — STORAGE
    30. Section 11B-226 — DINING SURFACES AND WORK SURFACES
    31. Section 11B-227 — SALES AND SERVICE
    32. Section 11B-228 — DEPOSITORIES, VENDING MACHINES, CHANGE MACHI…
    33. Section 11B-229 — WINDOWS
    34. Section 11B-230 — TWO-WAY COMMUNICATION SYSTEMS
    35. Section 11B-231 — JUDICIAL FACILITIES
    36. Section 11B-232 — DETENTION FACILITIES AND CORRECTIONAL FACILI…
    37. Section 11B-233 — PUBLIC HOUSING FACILITIES
    38. Section 11B-234 — AMUSEMENT RIDES
    39. Section 11B-235 — RECREATIONAL BOATING FACILITIES
    40. Section 11B-236 — EXERCISE MACHINES AND EQUIPMENT
    41. Section 11B-237 — FISHING PIERS AND PLATFORMS
    42. Section 11B-238 — GOLF FACILITIES
    43. Section 11B-239 — MINIATURE GOLF FACILITIES
    44. Section 11B-240 — PLAY AREAS
    45. Section 11B-241 — SAUNAS AND STEAM ROOMS
    46. Section 11B-242 — SWIMMING POOLS, WADING POOLS AND SPAS
    47. Section 11B-243 — SHOOTING FACILITIES WITH FIRING POSITIONS
    48. Section 11B-244 — RELIGIOUS FACILITIES
    49. Section 11B-245 — PUBLIC ACCOMMODATIONS LOCATED IN PRIVATE RES…
    50. Section 11B-246 — OUTDOOR DEVELOPED AREAS
    51. Section 11B-247 — DETECTABLE WARNINGS AND DETECTABLE DIRECTION…
    52. Section 11B-248 — COMMON USE AREAS AND EMPLOYEE WORK AREAS
    53. Section 11B-249 — ADULT CHANGING FACILITIES
    54. Section 11B-250 — CIRCULATION PATHS
    55. Section 11B-301 — GENERAL
    56. Section 11B-302 — FLOOR OR GROUND SURFACES
    57. Section 11B-303 — CHANGES IN LEVEL
    58. Section 11B-304 — TURNING SPACE
    59. Section 11B-305 — CLEAR FLOOR OR GROUND SPACE
    60. Section 11B-306 — KNEE AND TOE CLEARANCE
    61. Section 11B-307 — PROTRUDING OBJECTS
    62. Section 11B-308 — REACH RANGES
    63. Section 11B-309 — OPERABLE PARTS
    64. Section 11B-401 — GENERAL
    65. Section 11B-402 — ACCESSIBLE ROUTES
    66. Section 11B-403 — W ALKING SURFACES
    67. Section 11B-404 — DOORS, DOORWAYS AND GATES
    68. Section 11B-405 — RAMPS
    69. Section 11B-406 — CURB RAMPS, BLENDED TRANSITIONS AND ISLANDS
    70. Section 11B-407 — ELEVATORS
    71. Section 11B-408 — LIMITED-USE/LIMITED-APPLICATION ELEVATORS
    72. Section 11B-409 — PRIVATE RESIDENCE ELEVATORS
    73. Section 11B-410 — PLATFORM LIFTS
    74. Section 11B-411 — DESTINATION-ORIENTED ELEVATORS
    75. Section 11B-501 — GENERAL
    76. Section 11B-502 — PARKING SPACES
    77. Section 11B-503 — PASSENGER DROP-OFF AND LOADING ZONES
    78. Section 11B-504 — STAIRWAYS
    79. Section 11B-505 — HANDRAILS
    80. Section 11B-601 — GENERAL
    81. Section 11B-602 — DRINKING FOUNTAINS AND BOTTLE-FILLING STATIONS
    82. Section 11B-603 — TOILET AND BATHING ROOMS
    83. Section 11B-604 — WATER CLOSETS AND TOILET COMPARTMENTS
    84. Section 11B-605 — URINALS
    85. Section 11B-606 — LAVATORIES AND SINKS
    86. Section 11B-607 — BATHTUBS
    87. Section 11B-608 — SHOWER COMPARTMENTS
    88. Section 11B-609 — GRAB BARS
    89. Section 11B-610 — SEATS
    90. Section 11B-611 — WASHING MACHINES AND CLOTHES DRYERS
    91. Section 11B-612 — SAUNAS AND STEAM ROOMS
    92. Section 11B-701 — GENERAL
    93. Section 11B-702 — FIRE ALARM SYSTEMS
    94. Section 11B-703 — SIGNS
    95. Section 11B-704 — TELEPHONES
    96. Section 11B-705 — DETECTABLE WARNINGS AND DETECTABLE DIRECTION…
    97. Section 11B-706 — ASSISTIVE LISTENING SYSTEMS
    98. Section 11B-707 — AUTOMATIC TELLER MACHINES, FARE MACHINES AND…
    99. Section 11B-708 — TWO-WAY COMMUNICATION SYSTEMS
    100. Section 11B-801 — GENERAL
    101. Section 11B-802 — WHEELCHAIR SPACES, COMPANION SEATS AND DESIG…
    102. Section 11B-803 — DRESSING, FITTING AND LOCKER ROOMS
    103. Section 11B-804 — KITCHENS, KITCHENETTES AND WET BARS
    104. Section 11B-805 — MEDICAL CARE AND LONG-TERM CARE FACILITIES
    105. Section 11B-806 — TRANSIENT LODGING GUEST ROOMS
    106. Section 11B-807 — HOLDING CELLS AND HOUSING CELLS
    107. Section 11B-808 — COURTROOMS
    108. Section 11B-809 — RESIDENTIAL DWELLING UNITS
    109. Section 11B-810 — TRANSPORTATION FACILITIES
    110. Section 11B-811 — STORAGE
    111. Section 11B-812 — ELECTRIC VEHICLE CHARGING STATIONS
    112. Section 11B-813 — ADULT CHANGING FACILITIES
    113. Section 11B-901 — GENERAL
    114. Section 11B-902 — DINING SURFACES AND WORK SURFACES
    115. Section 11B-903 — BENCHES
    116. Section 11B-904 — CHECK-OUT AISLES AND SALES AND SERVICE COUNT…
    117. Section 11B-1001 — GENERAL
    118. Section 11B-1002 — AMUSEMENT RIDES
    119. Section 11B-1003 — RECREATIONAL BOATING FACILITIES
    120. Section 11B-1004 — EXERCISE MACHINES AND EQUIPMENT
    121. Section 11B-1005 — FISHING PIERS AND PLATFORMS
    122. Section 11B-1006 — GOLF FACILITIES
    123. Section 11B-1007 — MINIATURE GOLF FACILITIES
    124. Section 11B-1008 — PLAY AREAS
    125. Section 11B-1009 — SWIMMING POOLS, WADING POOLS AND SPAS
    126. Section 11B-1010 — SHOOTING FACILITIES WITH FIRING POSITIONS
  15. Chapter 12 — INTERIOR ENVIRONMENT
  16. Chapter 13 — ENERGY EFFICIENCY
  17. Chapter 14 — EXTERIOR WALLS
  18. Chapter 15 — ROOF ASSEMBLIES AND ROOFTOP STRUCTURES
  19. Chapter 16 — STRUCTURAL DESIGN
  20. Chapter 16A — STRUCTURAL DESIGN
  21. Chapter 17 — SPECIAL INSPECTIONS AND TESTS
  22. Chapter 17A — SPECIAL INSPECTIONS AND TESTS
  23. Chapter 18 — SOILS AND FOUNDATIONS
  24. Chapter 18A — SOILS AND FOUNDATIONS
  25. Chapter 19 — CONCRETE
  26. Chapter 19A — CONCRETE
  27. Chapter 20 — ALUMINUM
  28. Chapter 21 — MASONRY
  29. Chapter 21A — MASONRY
  30. Chapter 22 — STEEL
  31. Chapter 22A — STEEL
  32. Chapter 23 — WOOD
  33. Chapter 24 — GLASS AND GLAZING
  34. Chapter 25 — GYPSUM PANEL PRODUCTS AND PLASTER
  35. Chapter 26 — PLASTIC
  36. Chapter 27 — ELECTRICAL
  37. Chapter 28 — MECHANICAL SYSTEMS
  38. Chapter 29 — PLUMBING SYSTEMS
  39. Chapter 30 — ELEVATORS AND CONVEYING SYSTEMS
  40. Chapter 31 — SPECIAL CONSTRUCTION
  41. Chapter 31A — SYSTEMS FOR WINDOW CLEANING OR EXTERIOR BUILDING…
  42. Chapter 31B — PUBLIC POOLS
  43. Chapter 31C — RADIATION
  44. Chapter 31D — FOOD ESTABLISHMENTS
  45. Chapter 31F — MARINE OIL TERMINALS
  46. Chapter 32 — ENCROACHMENTS INTO THE PUBLIC RIGHT-OF-WAY
  47. Chapter 33 — SAFEGUARDS DURING CONSTRUCTION
  48. Chapter 34 — RESERVED
  49. Chapter 35 — REFERENCED STANDARDS
  50. Appendix A — EMPLOYEE QUALIFICATIONS
  51. Appendix B — BOARD OF APPEALS
  52. Appendix C — GROUP U—AGRICULTURAL BUILDINGS
  53. Appendix D — FIRE DISTRICTS
  54. Appendix E — RESERVED
  55. Appendix F — RODENTPROOFING
  56. Appendix G — FLOOD-RESISTANT CONSTRUCTION
  57. Appendix H — SIGNS
  58. Appendix I — PATIO COVERS
  59. Appendix J — GRADING
  60. Appendix K — GROUP R-3 AND GROUP R-3.1 OCCUPANCIES PROTECTED B…
  61. Appendix L — EARTHQUAKE RECORDING INSTRUMENTATION
  62. Appendix M — TSUNAMI-GENERATED FLOOD HAZARDS
  63. Appendix N — REPLICABLE BUILDINGS
  64. Appendix O — PERFORMANCE-BASED APPLICATION
  65. Appendix P — SLEEPING LOFTS
  66. Appendix Q — EMERGENCY HOUSING

GoCodebook provides public access, search, citation, multilingual explanation, and practical interpretation of legally adopted building regulations. It is not a substitute for the official ICC or California code publications.