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Chapter 11B — ACCESSIBILITY TO PUBLIC BUILDINGS, PUBLIC ACCOMMODATIONS, COMMERCIAL BUILDINGS AND PUBLIC HOUSING

Section 11B-217 — TELEPHONES

2025 California Building Code (Title 24, Part 2) · 2025 edition · updated 2026-07-29 · California

Italicized text is a California amendment to the model code, as printed in the official publication.

11B- 217.1 General. Where coin-operated public pay telephones, coinless public pay telephones, public closed-circuit telephones, public courtesy phones, or other types of public telephones are provided, public telephones shall be provided in accordance with Section 11B- 217 for each type of public telephone provided. For purposes of this section, a bank of telephones shall be considered to be two or more adjacent telephones.

11B- 217.2 Wheelchair accessible telephones. Where public telephones are provided, wheelchair accessible telephones complying with Section 11B- 704.2 shall be provided in accordance with Table 11B- 217.2.

Exception: Drive-up only public telephones shall not be required to comply with Section 11B- 217.2.

11B-22 2025 CALIFORNIA BUILDING CODE

on Jul 18, 2025 11:14 AM (CDT) THEREUNDER.

ACCESSIBILITY TO PUBLIC BUILDINGS, PUBLIC ACCOMMODATIONS, COMMERCIAL BUILDINGS AND PUBLIC HOUSING

TABLE 11B-217.2—WHEELCHAIR ACCESSIBLE TELEPHONES

NUMBER OF TELEPHONES PROVIDED
ON A FLOOR, LEVEL OR EXTERIOR SITE		 MINIMUM NUMBER OF REQUIRED
WHEELCHAIR ACCESSIBLE TELEPHONES
1 or more single units _At least 50 percent of telephone units, but not less than_1 per floor, level and exterior site
1 bank _At least 50 percent of telephone units per bank, but not less than_1 per floor, level and exterior site
2 or more banks _At least 50 percent of telephone units per bank, but not less than_1 per bank
At least 1 telephone per floor shall meet the requirements for a forward reach telephone.

11B- 217.3 Volume controls. All public telephones shall have volume controls complying with Section 11B- 704.3.

11B- 217.4 TTYs. TTYs complying with Section 11B- 704.4 shall be provided in accordance with Section 11B- 217.4.

11B- 217.4.1 Bank requirement. Where four or more public pay telephones are provided at a bank of telephones, at least one public TTY complying with Section 11B- 704.4 shall be provided at that bank.

Exception: Reserved.

11B- 217.4.2 Floor requirement. TTYs in public buildings shall be provided in accordance with Section 11B- 217.4.2.1. TTYs in private buildings shall be provided in accordance with Section 11B- 217.4.2.2.

11B- 217.4.2.1 Public buildings. Where at least one public pay telephone is provided on a floor of a public building, at least one public TTY shall be provided on that floor.

11B- 217.4.2.2 Private buildings. Where four or more public pay telephones are provided on a floor of a private building, at least one public TTY shall be provided on that floor.

11B- 217.4.3 Building requirement. TTYs in public buildings shall be provided in accordance with Section 11B- 217.4.3.1. TTYs in private buildings shall be provided in accordance with Section 11B- 217.4.3.2.

11B- 217.4.3.1 Public buildings. Where at least one public pay telephone is provided in a public building, at least one public TTY shall be provided in the building. Where at least one public pay telephone is provided in a public use area of a public building, at least one public TTY shall be provided in the public building in a public use area.

11B- 217.4.3.2 Private buildings. Where four or more public pay telephones are provided in a private building, at least one public TTY shall be provided in the building.

Exception: In a stadium or arena, in a convention center, in a hotel with a convention center or in a covered mall, if an interior public pay telephone is provided at least one interior public TTY shall be provided in the facility.

11B- 217.4.4 Exterior site requirement. Where four or more public pay telephones are provided on an exterior site, at least one public TTY shall be provided on the site.

11B- 217.4.5 Rest stops, emergency roadside stops and service plazas. Where at least one public pay telephone is provided at a public rest stop, emergency roadside stop or service plaza, at least one public TTY shall be provided.

11B- 217.4.6 Hospitals. Where at least one public pay telephone is provided serving a hospital emergency room, hospital recovery room or hospital waiting room, at least one public TTY shall be provided at each location.

11B- 217.4.7 Transportation facilities. In transportation facilities, in addition to the requirements of Sections 11B- 217.4.1 through 11B- 217.4.4, where at least one public pay telephone serves a particular entrance to a bus or rail facility, at least one public TTY shall be provided to serve that entrance. In airports, in addition to the requirements of Sections 11B- 217.4.1 through 11B- 217.4.4, where four or more public pay telephones are located in a terminal outside the security areas, a concourse within the security areas or a baggage claim area in a terminal, at least one public TTY shall be provided in each location.

11B- 217.4.8 Detention and correctional facilities. In detention and correctional facilities, where at least one pay telephone is provided in a secured area used only by detainees or inmates and security personnel, at least one TTY shall be provided in at least one secured area.

11B- 217.5 Shelves for portable TTYs. Where a bank of telephones in the interior of a building consists of three or more public pay telephones, at least one public pay telephone at the bank shall be provided with a shelf and an electrical outlet in accordance with Section 11B- 704.5.

Exceptions:

  1. Secured areas of detention and correctional facilities where shelves and outlets are prohibited for purposes of security or safety shall not be required to comply with Section 11B- 217.5.

  2. The shelf and electrical outlet shall not be required at a bank of telephones with a TTY.

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▸ Contents — 2025 California Building Code (Title 24, Part 2)
2025 California Building Code (Title 24, Part 2)
  1. Chapter 1 — ADMINISTRATION
  2. Chapter 2 — DEFINITIONS
  3. Chapter 3 — OCCUPANCY CLASSIFICATION AND USE
  4. Chapter 4 — SPECIAL DETAILED REQUIREMENTS BASED ON OCCUPANCY A…
  5. Chapter 5 — GENERAL BUILDING HEIGHTS AND AREAS
  6. Chapter 6 — TYPES OF CONSTRUCTION
  7. Chapter 7 — FIRE AND SMOKE PROTECTION FEATURES
  8. Chapter 7A — MATERIALS AND CONSTRUCTION METHODS FOR EXTERIOR W…
  9. Chapter 8 — INTERIOR FINISHES
  10. Chapter 9 — FIRE PROTECTION AND LIFE SAFETY SYSTEMS
  11. Chapter 10 — MEANS OF EGRESS
  12. Chapter 11 — RESERVED
  13. Chapter 11A — HOUSING ACCESSIBILITY
  14. ▸ Chapter 11B — ACCESSIBILITY TO PUBLIC BUILDINGS, PUBLIC ACCOMM…
    Overview
    1. Section 11B-101 — PURPOSE
    2. Section 11B-104 — CONVENTIONS
    3. Section 11B-105 — REFERENCED STANDARDS
    4. Section 11B-106 — DEFINITIONS
    5. Section 11B-201 — APPLICATION
    6. Section 11B-202 — EXISTING BUILDINGS AND FACILITIES
    7. Section 11B-203 — GENERAL EXCEPTIONS
    8. Section 11B-204 — PROTRUDING OBJECTS
    9. Section 11B-205 — OPERABLE PARTS
    10. Section 11B-206 — ACCESSIBLE ROUTES
    11. Section 11B-207 — ACCESSIBLE MEANS OF EGRESS
    12. Section 11B-208 — PARKING SPACES
    13. Section 11B-209 — PASSENGER DROP-OFF AND LOADING ZONES AND BUS…
    14. Section 11B-210 — STAIRWAYS
    15. Section 11B-211 — DRINKING FOUNTAINS AND BOTTLE-FILLING STATIONS
    16. Section 11B-212 — KITCHENS, KITCHENETTES, WET BARS AND SINKS
    17. Section 11B-213 — TOILET FACILITIES AND BATHING FACILITIES
    18. Section 11B-214 — WASHING MACHINES AND CLOTHES DRYERS
    19. Section 11B-215 — FIRE ALARM SYSTEMS AND CARBON MONOXIDE ALARM…
    20. Section 11B-216 — SIGNS
    21. Section 11B-217 — TELEPHONES
    22. Section 11B-218 — TRANSPORTATION FACILITIES
    23. Section 11B-219 — ASSISTIVE LISTENING SYSTEMS
    24. Section 11B-220 — AUTOMATIC TELLER MACHINES, FARE MACHINES AND…
    25. Section 11B-221 — ASSEMBLY AREAS
    26. Section 11B-222 — DRESSING, FITTING AND LOCKER ROOMS
    27. Section 11B-223 — MEDICAL CARE AND LONG-TERM CARE FACILITIES
    28. Section 11B-224 — TRANSIENT LODGING GUEST ROOMS, HOUSING
    29. Section 11B-225 — STORAGE
    30. Section 11B-226 — DINING SURFACES AND WORK SURFACES
    31. Section 11B-227 — SALES AND SERVICE
    32. Section 11B-228 — DEPOSITORIES, VENDING MACHINES, CHANGE MACHI…
    33. Section 11B-229 — WINDOWS
    34. Section 11B-230 — TWO-WAY COMMUNICATION SYSTEMS
    35. Section 11B-231 — JUDICIAL FACILITIES
    36. Section 11B-232 — DETENTION FACILITIES AND CORRECTIONAL FACILI…
    37. Section 11B-233 — PUBLIC HOUSING FACILITIES
    38. Section 11B-234 — AMUSEMENT RIDES
    39. Section 11B-235 — RECREATIONAL BOATING FACILITIES
    40. Section 11B-236 — EXERCISE MACHINES AND EQUIPMENT
    41. Section 11B-237 — FISHING PIERS AND PLATFORMS
    42. Section 11B-238 — GOLF FACILITIES
    43. Section 11B-239 — MINIATURE GOLF FACILITIES
    44. Section 11B-240 — PLAY AREAS
    45. Section 11B-241 — SAUNAS AND STEAM ROOMS
    46. Section 11B-242 — SWIMMING POOLS, WADING POOLS AND SPAS
    47. Section 11B-243 — SHOOTING FACILITIES WITH FIRING POSITIONS
    48. Section 11B-244 — RELIGIOUS FACILITIES
    49. Section 11B-245 — PUBLIC ACCOMMODATIONS LOCATED IN PRIVATE RES…
    50. Section 11B-246 — OUTDOOR DEVELOPED AREAS
    51. Section 11B-247 — DETECTABLE WARNINGS AND DETECTABLE DIRECTION…
    52. Section 11B-248 — COMMON USE AREAS AND EMPLOYEE WORK AREAS
    53. Section 11B-249 — ADULT CHANGING FACILITIES
    54. Section 11B-250 — CIRCULATION PATHS
    55. Section 11B-301 — GENERAL
    56. Section 11B-302 — FLOOR OR GROUND SURFACES
    57. Section 11B-303 — CHANGES IN LEVEL
    58. Section 11B-304 — TURNING SPACE
    59. Section 11B-305 — CLEAR FLOOR OR GROUND SPACE
    60. Section 11B-306 — KNEE AND TOE CLEARANCE
    61. Section 11B-307 — PROTRUDING OBJECTS
    62. Section 11B-308 — REACH RANGES
    63. Section 11B-309 — OPERABLE PARTS
    64. Section 11B-401 — GENERAL
    65. Section 11B-402 — ACCESSIBLE ROUTES
    66. Section 11B-403 — W ALKING SURFACES
    67. Section 11B-404 — DOORS, DOORWAYS AND GATES
    68. Section 11B-405 — RAMPS
    69. Section 11B-406 — CURB RAMPS, BLENDED TRANSITIONS AND ISLANDS
    70. Section 11B-407 — ELEVATORS
    71. Section 11B-408 — LIMITED-USE/LIMITED-APPLICATION ELEVATORS
    72. Section 11B-409 — PRIVATE RESIDENCE ELEVATORS
    73. Section 11B-410 — PLATFORM LIFTS
    74. Section 11B-411 — DESTINATION-ORIENTED ELEVATORS
    75. Section 11B-501 — GENERAL
    76. Section 11B-502 — PARKING SPACES
    77. Section 11B-503 — PASSENGER DROP-OFF AND LOADING ZONES
    78. Section 11B-504 — STAIRWAYS
    79. Section 11B-505 — HANDRAILS
    80. Section 11B-601 — GENERAL
    81. Section 11B-602 — DRINKING FOUNTAINS AND BOTTLE-FILLING STATIONS
    82. Section 11B-603 — TOILET AND BATHING ROOMS
    83. Section 11B-604 — WATER CLOSETS AND TOILET COMPARTMENTS
    84. Section 11B-605 — URINALS
    85. Section 11B-606 — LAVATORIES AND SINKS
    86. Section 11B-607 — BATHTUBS
    87. Section 11B-608 — SHOWER COMPARTMENTS
    88. Section 11B-609 — GRAB BARS
    89. Section 11B-610 — SEATS
    90. Section 11B-611 — WASHING MACHINES AND CLOTHES DRYERS
    91. Section 11B-612 — SAUNAS AND STEAM ROOMS
    92. Section 11B-701 — GENERAL
    93. Section 11B-702 — FIRE ALARM SYSTEMS
    94. Section 11B-703 — SIGNS
    95. Section 11B-704 — TELEPHONES
    96. Section 11B-705 — DETECTABLE WARNINGS AND DETECTABLE DIRECTION…
    97. Section 11B-706 — ASSISTIVE LISTENING SYSTEMS
    98. Section 11B-707 — AUTOMATIC TELLER MACHINES, FARE MACHINES AND…
    99. Section 11B-708 — TWO-WAY COMMUNICATION SYSTEMS
    100. Section 11B-801 — GENERAL
    101. Section 11B-802 — WHEELCHAIR SPACES, COMPANION SEATS AND DESIG…
    102. Section 11B-803 — DRESSING, FITTING AND LOCKER ROOMS
    103. Section 11B-804 — KITCHENS, KITCHENETTES AND WET BARS
    104. Section 11B-805 — MEDICAL CARE AND LONG-TERM CARE FACILITIES
    105. Section 11B-806 — TRANSIENT LODGING GUEST ROOMS
    106. Section 11B-807 — HOLDING CELLS AND HOUSING CELLS
    107. Section 11B-808 — COURTROOMS
    108. Section 11B-809 — RESIDENTIAL DWELLING UNITS
    109. Section 11B-810 — TRANSPORTATION FACILITIES
    110. Section 11B-811 — STORAGE
    111. Section 11B-812 — ELECTRIC VEHICLE CHARGING STATIONS
    112. Section 11B-813 — ADULT CHANGING FACILITIES
    113. Section 11B-901 — GENERAL
    114. Section 11B-902 — DINING SURFACES AND WORK SURFACES
    115. Section 11B-903 — BENCHES
    116. Section 11B-904 — CHECK-OUT AISLES AND SALES AND SERVICE COUNT…
    117. Section 11B-1001 — GENERAL
    118. Section 11B-1002 — AMUSEMENT RIDES
    119. Section 11B-1003 — RECREATIONAL BOATING FACILITIES
    120. Section 11B-1004 — EXERCISE MACHINES AND EQUIPMENT
    121. Section 11B-1005 — FISHING PIERS AND PLATFORMS
    122. Section 11B-1006 — GOLF FACILITIES
    123. Section 11B-1007 — MINIATURE GOLF FACILITIES
    124. Section 11B-1008 — PLAY AREAS
    125. Section 11B-1009 — SWIMMING POOLS, WADING POOLS AND SPAS
    126. Section 11B-1010 — SHOOTING FACILITIES WITH FIRING POSITIONS
  15. Chapter 12 — INTERIOR ENVIRONMENT
  16. Chapter 13 — ENERGY EFFICIENCY
  17. Chapter 14 — EXTERIOR WALLS
  18. Chapter 15 — ROOF ASSEMBLIES AND ROOFTOP STRUCTURES
  19. Chapter 16 — STRUCTURAL DESIGN
  20. Chapter 16A — STRUCTURAL DESIGN
  21. Chapter 17 — SPECIAL INSPECTIONS AND TESTS
  22. Chapter 17A — SPECIAL INSPECTIONS AND TESTS
  23. Chapter 18 — SOILS AND FOUNDATIONS
  24. Chapter 18A — SOILS AND FOUNDATIONS
  25. Chapter 19 — CONCRETE
  26. Chapter 19A — CONCRETE
  27. Chapter 20 — ALUMINUM
  28. Chapter 21 — MASONRY
  29. Chapter 21A — MASONRY
  30. Chapter 22 — STEEL
  31. Chapter 22A — STEEL
  32. Chapter 23 — WOOD
  33. Chapter 24 — GLASS AND GLAZING
  34. Chapter 25 — GYPSUM PANEL PRODUCTS AND PLASTER
  35. Chapter 26 — PLASTIC
  36. Chapter 27 — ELECTRICAL
  37. Chapter 28 — MECHANICAL SYSTEMS
  38. Chapter 29 — PLUMBING SYSTEMS
  39. Chapter 30 — ELEVATORS AND CONVEYING SYSTEMS
  40. Chapter 31 — SPECIAL CONSTRUCTION
  41. Chapter 31A — SYSTEMS FOR WINDOW CLEANING OR EXTERIOR BUILDING…
  42. Chapter 31B — PUBLIC POOLS
  43. Chapter 31C — RADIATION
  44. Chapter 31D — FOOD ESTABLISHMENTS
  45. Chapter 31F — MARINE OIL TERMINALS
  46. Chapter 32 — ENCROACHMENTS INTO THE PUBLIC RIGHT-OF-WAY
  47. Chapter 33 — SAFEGUARDS DURING CONSTRUCTION
  48. Chapter 34 — RESERVED
  49. Chapter 35 — REFERENCED STANDARDS
  50. Appendix A — EMPLOYEE QUALIFICATIONS
  51. Appendix B — BOARD OF APPEALS
  52. Appendix C — GROUP U—AGRICULTURAL BUILDINGS
  53. Appendix D — FIRE DISTRICTS
  54. Appendix E — RESERVED
  55. Appendix F — RODENTPROOFING
  56. Appendix G — FLOOD-RESISTANT CONSTRUCTION
  57. Appendix H — SIGNS
  58. Appendix I — PATIO COVERS
  59. Appendix J — GRADING
  60. Appendix K — GROUP R-3 AND GROUP R-3.1 OCCUPANCIES PROTECTED B…
  61. Appendix L — EARTHQUAKE RECORDING INSTRUMENTATION
  62. Appendix M — TSUNAMI-GENERATED FLOOD HAZARDS
  63. Appendix N — REPLICABLE BUILDINGS
  64. Appendix O — PERFORMANCE-BASED APPLICATION
  65. Appendix P — SLEEPING LOFTS
  66. Appendix Q — EMERGENCY HOUSING

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