11B-227 Sales and Service — 2025 California Building Code
California Building Code (Title 24, Part 2) · 2025 edition · updated 2026-09-25 · California
CBSC: official editions, supplements and errata
Italicized text is a California amendment to the model code, as printed in the official publication.
Cite as: 2025 California Building Code (Title 24, Part 2) § 11B-227 · Effective January 1, 2026 · Official source: Building Standards Commission
11B- 227.1 General. Where provided, check-out aisles, sales counters, service counters, food service lines, queues and waiting lines shall comply with Sections 11B- 227 and 11B- 904 .
11B- 227.2 Check-out aisles. Where check-out aisles are provided, check-out aisles complying with Section 11B- 904.3 shall be provided in accordance with Table 11B- 227.2. Where check-out aisles serve different functions, check-out aisles complying with Section 11B -904.3 shall be provided in accordance with Table 11B- 227.2 for each function. Where check-out aisles are dispersed throughout the building or facility, check-out aisles complying with Section 11B- 904.3 shall be dispersed. When not all check-out aisles are accessible, accessible check-out aisles shall be identified by a sign complying with Section 11B-904.3.4.
Note: Operational procedures are often necessary to ensure the Americans with Disabilities Act accessibility requirements are met. When check-out aisles are open for customer use, the business should ensure that a minimum of one accessible check-out aisle is always avail- able for use by persons with disabilities. As check-out aisles are opened and closed based on fluctuating customer levels, the business should ensure that the number of accessible check-out aisles available complies with Table 11B-227.2.
Exception: In existing buildings, where the selling space is under 5000 square feet (465 m [2] ) no more than one check-out aisle complying with Section 11B- 904.3 shall be required .
TABLE 11B-227.2 —CHECK-OUT AISLES
| NUMBER OF CHECK-OUT AISLES OF EACH FUNCTION | MINIMUM NUMBER OF CHECK-OUT AISLES OF EACH FUNCTION REQUIRED TO COMPLY WITH_11B-_904.3 |
|---|---|
| 1 to 4 | 1 |
| 5 to 8 | 2 |
| 9 to 15 | 3 |
| 16 and over | 3, plus 20 percent of additional aisles |
11B- 227.2.1 Altered check-out aisles. Where check-out aisles are altered, at least one of each check-out aisle serving each function shall comply with Section 11B- 904.3 until the number of check-out aisles complies with Section 11B- 227.2.
11B- 227.3 Counters. Where provided, at least one of each type of sales counter and service counter shall comply with Section 11B- 904.4. Where counters are dispersed throughout the building or facility, counters complying with Section 11B- 904.4 also shall be dispersed.
11B- 227.4 Food service lines. Food service lines shall comply with Section 11B- 904.5. Where self-service shelves are provided, at least 50 percent, but no fewer than one, of each type provided shall comply with Section 11B- 308 .
11B- 227.5 Queues and waiting lines. Queues and waiting lines servicing counters or check-out aisles required to comply with Sections 11B- 904.3 or 11B- 904.4 shall comply with Section 11B- 403 .
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