Caution:

Form 5792 must be sent forward the same day the RFUND command is input. All manual refunds will be sent to Accounting via email or saved to an established shared drive file.

When referring cases to the Accounting function, ensure the following steps are taken:

When sending the manual refunds to the Accounting Function, the email or file on the shared drive will consist of two attachments. One attachment will be the Form 5792 or Form 3753 and the second attachment will consist of the supporting documentation. There can be no other documents attached to the Form 5792 or Form 3753. Each document must be saved by a specific naming convention.