Exception:

High Quality Work is excluded from Individual Review.

Individual Quality Review process is designed to randomly sample an employee's completed work for the purpose of providing feedback to the employee and to provide the basis for evaluation of the employee's performance on the measured CJE Business Results – Quality. Individual Review results determine the employee's accuracy rate and the evaluative rating level 2 through 5.

Quality reviewers are responsible for completing Individual Quality Review on a designated sample of an employee’s work to determine how well the employee has followed established procedures and guidelines.

A defect is defined as any error condition(s) identified on a document/case within the sample. Defects and the number of correct documents/cases within the sample are recorded.