Front Line Manager Curriculum

The leadership programs are linked to the organizational strategy that reinforces a culture of diversity, teamwork, equal opportunity and collaborative leadership. Leading effectively is a challenge that requires a full array of flexible and up-to-date strategies for success. The leadership curriculum is a tiered approach to development recognizing the different learning needs and addressing the critical leadership competencies of Personal Leadership; Leading Others; Leading Improvement and; Business Results needed for success at each level.

The Front Line Manager Curriculum is an integrated experience providing new managers with both classroom training and online preparation to enhance the classroom experience. Managers are expected to complete all pre-course requirements and come prepared to engage in discussions with instructors and peers. The required courses in the Front Line Manager Curriculum are:

New Manager Orientation (NMO) - ELMS Item 58658- provides the new manager with an overview of roles and responsibilities and identifies the variety of activities necessary during the first 30 days on the job. The NMO Support Center website is introduced along with Quick Start Guides to systems, resources for managing and developing employees, as well as information for the new manager’s own development as an IRS leader. This course should be completed prior to launching other required coursed.

Single Entry Time Reporting (SETR)-ELMS Item 15640- familiarizes the manager with SETR, the online system that enables accurate and timely input and transmission of time and attendance data to the National Finance Center for the generation of the employee’s pay check every pay period.

Employee/ Labor Relation Skills for Managers Online- ELMS Item 1535- introduces new managers to ER/LR matters and includes the topics: Researching the National Agreement; Formal (7114) Meetings and Union Notification; Grievances; Disciplinary and Adverse Actions; Time Administration; and Performance Management. This course should be completed within the first two months on the job and before FMS.

Management Aspects of EEO- ELMS Item 13466- covers diversity and inclusion, Special Emphasis Programs, prevention of discrimination and harassment and the EEO complaint process. The course should be completed within the first two months on the job.

Fundamental Management Skills (FMS)- ELMS Item 28662- covers transactional and administrative topics: Organizing Skills, Research Skills, Systems, EEO, Performance Management and ER/LR. This course should be completed within the first two months on the job.

FLRP Essentials - ELMS Item 29491- provides an intensive focus on the front line leadership competencies and prepares new managers for the classroom activities in Treasury Supervision 101. The content includes transition to management and leadership communication conversations, coaching, time management, leadership high performance teams and managing remotely. This course is required for new frontline managers who did complete a Frontline Leader Readiness Program prior to 2009.

Treasury Supervision 101: Leadership is A Choice (TS101)- ELMS Item 58658- introduces new managers to all 21 leadership competencies needed to engage in effective coaching and performance management. There is a special emphasis on: Adaptability, Communication, Teamwork, Partnering, Problem Solving and Technical Credibility. This course should be completed within six to twelve months on the job.

Leading Teams-assists managers in furthering their skills in building and leading teams. Participants develop concepts and skills for partnering and building more effective teams. Participants also learn to apply the concepts of personal engagement, team engagement, and team practices to create high performance/high fulfillment teams. This course should be completed within 12 to 18 months on the job.

Additional information on each of these programs is available at: http://hco.web.irs.gov/devtrain/LEAD/leaddev.html.