Identifying Course Development Projects

This information is intended to provide only general guidance. Specific responsibilities and actions related to the need for course development projects are determined by the needs of the business unit.

Embedded L&E organizations work with their customers to identify organizational training needs. Factors to consider include:

Recruiting levels

Attrition rates

Seasonal versus permanent employee groups

The rollout of new operating programs

The application of new technologies

Tax form changes

New tax laws, policies, or procedures

Skill gaps

Consider sources of information such as:

Results of performance analyses

Surveys of taxpayers and tax practitioners

Surveys of IRS personnel

Trainees’ and instructors’ evaluations of training courses

Quantitative or qualitative data on how work is being performed

Reports from such outside sources as the General Accounting Office

Embedded L&E organizations in partnership with their business unit customers determine which existing courses should be updated or revised and which new courses should be developed based on the annual training plan.