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Chapter 114 — CABLE TELEVISION SYSTEMS

§ 114.60 CUSTOMER SERVICE.

Eureka Zoning Code · 2026-06 edition · updated 2026-07-25 · Eureka

(A) Customer service standards. A state franchise holder shall comply with Cal. Government Code §§ 53055, 53055.1, 53055.2 and 53088.2; the FCC customer service and notice standards set forth in 47 C.F.R. 76.309, 76.1602, 76.1603, and 76.1619; Cal. Penal Code § 637.5; the privacy standards of 47 U.S.C. 551; and, to the extent consistent with DIVCA, all other applicable state and federal customer service and consumer protection standards pertaining to the provision of video service, include any such standards hereafter adopted. In case of a conflict, the stricter standard shall apply. All customer service and consumer protection standards under this paragraph shall be interpreted and applied to accommodate newer or different technologies while meeting or exceeding the goals of the standards.

(B) Penalties for violations of standards. The city shall enforce the compliance of state franchise holders with respect to the state and federal customer service and consumer protection standards set forth in this § 114.60. The city will provide a state franchise holder with a written notice of any alleged material breaches, as defined in Cal. Public Utilities Code § 5900, of applicable customer service or consumer protection standards, and will allow the state franchise holder 30 days from the receipt of the notice to remedy the specified material breach. Material breaches not remedied by a state franchise holder within the 30-day time period, irrespective of the number of customers affected, will be subject to the following penalties to be imposed by the city:

(1) For the first occurrence of a material breach, a fine of $500 may be imposed for each day the violation remains in effect, not to exceed $1,500 for each violation.

(2) For a second material breach of the same nature within 12 months, a fine of $1,000 may be imposed for each day the violation remains in effect, not to exceed $3,000 for each violation.

(3) For a third material breach of the same nature within 12 months, a fine of $2,500 may be imposed for each day the violation remains in effect, not to exceed $7,500 for each violation.

(C) Any penalties imposed by the city shall be imposed in a manner consistent with Cal. Public Utilities Code § 5900. (Ord. 762-C.S., passed 1-4-11)

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▸ Contents — Eureka Zoning Code
Eureka Zoning Code
  1. Article I — NAME AND SEAL; FORM OF GOVERNMENT; BOUNDARIES; MUN…
  2. Article II — ELECTIONS
  3. Article III — CITY COUNCIL
  4. Article IV — MAYOR
  5. Article V — ORDINANCES
  6. Article VI — ADMINISTRATION
  7. Article VII — FISCAL ADMINISTRATION
  8. Article VIII — OFFICERS AND EMPLOYEES
  9. Article IX — FRANCHISES
  10. Article X — INITIATIVE, REFERENDUM AND RECALL
  11. Article XI — MISCELLANEOUS PROVISIONS
  12. Chapter 10 — GENERAL PROVISIONS
  13. Chapter 30 — CITY COUNCIL
  14. Chapter 31 — CITY OFFICIALS
  15. Chapter 32 — CITY DEPARTMENTS
  16. Chapter 33 — BOARDS, COMMISSIONS, AND COMMITTEES
  17. Chapter 34 — PERSONNEL POLICIES
  18. Chapter 35 — FINANCE, REVENUE AND TAXATION
  19. Chapter 36 — HEALTH FACILITY REVENUE BONDS
  20. Chapter 37 — ELECTIONS
  21. Chapter 38 — CIVIL EMERGENCIES
  22. Chapter 39 — CITY POLICY
  23. Chapter 40 — TRANSFERS OF CITY-OWNED REAL PROPERTY
  24. Chapter 50 — SEWERS
  25. Chapter 51 — SOLID WASTE
  26. Chapter 52 — UNDERGROUND UTILITY DISTRICTS
  27. Chapter 53 — WATER
  28. Chapter 54 — STORM WATER QUALITY MANAGEMENT AND DISCHARGE CONT…
  29. Chapter 55 — ENERGY
  30. Chapter 56 — STREETS
  31. Chapter 70 — GENERAL PROVISIONS
  32. Chapter 71 — TRAFFIC RULES
  33. Chapter 72 — STOPPING, STANDING AND PARKING
  34. Chapter 73 — BICYCLES
  35. Chapter 75 — MOBILE VENDORS OPERATING UPON A STREET
  36. Chapter 90 — ABANDONED VEHICLES
  37. Chapter 91 — ANIMALS
  38. Chapter 92 — FIRE PREVENTION
  39. Chapter 93 — PARKS AND RECREATION
  40. Chapter 94 — HEALTH AND SANITATION
  41. Chapter 95 — MUNICIPAL AIRPORT
  42. Chapter 96 — PARADES AND ASSEMBLIES
  43. Chapter 97 — SMOKING
  44. Chapter 98 — STREETS AND SIDEWALKS
  45. Chapter 99 — TRAINS AND RAILROADS
  46. Chapter 100 — HARBOR REGULATIONS
  47. Chapter 101 — FILMING
  48. Chapter 102 — BEEKEEPING
  49. Chapter 103 — PRIVATE SECURITY AND FIRE ALARM SYSTEMS
  50. Chapter 104 — MILITARY EQUIPMENT USE
  51. Chapter 110 — BUSINESS LICENSES
  52. Chapter 112 — AMBULANCES
  53. Chapter 113 — AMUSEMENTS
  54. ▸ Chapter 114 — CABLE TELEVISION SYSTEMS
    Overview
    1. § 114.01 PURPOSE.
    2. § 114.02 DEFINITIONS.
    3. § 114.03 FRANCHISE REQUIRED.
    4. § 114.04 EXCEPTIONS TO FRANCHISE REQUIREMENT.
    5. § 114.05 FAILURE TO OBTAIN A FRANCHISE.
    6. § 114.06 EXISTING FRANCHISES.
    7. § 114.07 FORM OF FRANCHISE.
    8. § 114.08 FILING AN APPLICATION.
    9. § 114.09 APPLICATION FEE.
    10. § 114.10 NATURE OF FRANCHISE.
    11. § 114.11 ADMINISTRATION OF CHAPTER; ADOPTION OF REGULATIONS.
    12. § 114.12 TRANSFERS.
    13. § 114.13 GENERAL CONDITIONS UPON CONSTRUCTION, OPERATION AND R…
    14. § 114.14 PROTECTION OF CITY AND RESIDENTS.
    15. § 114.15 ENFORCEMENT AND REMEDIES.
    16. § 114.16 BOOKS AND RECORDS.
    17. § 114.17 REPORTS.
    18. § 114.18 MAPS REQUIRED.
    19. § 114.19 OTHER RECORDS REQUIRED.
    20. § 114.20 EXEMPTIONS.
    21. § 114.21 PRIVACY.
    22. § 114.22 PROCEDURES FOR PAYING FRANCHISE FEES AND FEES IN LIEU…
    23. § 114.30 APPLICATIONS GENERALLY.
    24. § 114.31 APPLICATION FOR AN INITIAL FRANCHISE OR RENEWAL FRANC…
    25. § 114.33 APPLICATION FOR TRANSFER.
    26. § 114.34 LEGAL QUALIFICATIONS.
    27. § 114.35 FRANCHISE FEE.
    28. § 114.36 NO EXCLUSIVITY.
    29. § 114.37 MINIMUM FRANCHISE CONDITIONS.
    30. § 114.38 RATE REGULATION AND CONSUMER PROTECTION.
    31. § 114.40 ADDITIONAL DEFINITION.
    32. § 114.41 APPLICATIONS FOR GRANT OR RENEWAL OF FRANCHISES.
    33. § 114.42 TRANSFERS.
    34. § 114.43 MINIMUM REQUIREMENTS.
    35. § 114.44 SPECIAL TERMINATION RULES.
    36. § 114.45 RATE REGULATION.
    37. § 114.46 FEE IN LIEU OF FRANCHISE FEE.
    38. § 114.47 EXCLUSIVE CONTRACTS.
    39. § 114.50 CAPTIONS.
    40. § 114.51 CALCULATION OF TIME.
    41. § 114.52 SEVERABILITY.
    42. § 114.53 CONNECTIONS TO CABLE SYSTEM; USE OF ANTENNAE.
    43. § 114.54 DISCRIMINATION PROHIBITED.
    44. § 114.55 CONFIDENTIAL INFORMATION.
    45. § 114.56 TRANSITIONAL PROVISIONS.
    46. § 114.57 GENERAL PROVISIONS.
    47. § 114.58 DEFINITIONS.
    48. § 114.59 FRANCHISE FEES.
    49. § 114.60 CUSTOMER SERVICE.
    50. § 114.61 PERMITS AND CONSTRUCTION.
    51. § 114.62 EMERGENCY ALERT SYSTEM.
    52. § 114.63 PUBLIC, EDUCATIONAL, AND GOVERNMENT ACCESS CHANNEL CA…
    53. § 114.64 NOTICES.
  55. Chapter 115 — FOOD ESTABLISHMENTS AND OUTDOOR DINING AREAS
  56. Chapter 117 — MASSAGE PARLORS
  57. Chapter 118 — SOLICITORS, CANVASSERS, AND SIDEWALK VENDORS
  58. Chapter 119 — SECOND-HAND DEALERS
  59. Chapter 120 — TAXICABS AND LIMOUSINES
  60. Chapter 121 — OTHER VEHICLES FOR HIRE
  61. Chapter 122 — FOREIGN-TRADE ZONE
  62. Chapter 130 — OFFENSES AGAINST PUBLIC PEACE AND SAFETY
  63. Chapter 131 — PROPERTY OFFENSES
  64. Chapter 132 — DRUG OFFENSES
  65. Chapter 133 — WEAPONS OFFENSES
  66. Chapter 134 — ABATEMENT OF CHRONIC NUISANCE PROPERTIES
  67. Chapter 150 — BUILDING REGULATIONS
  68. Chapter 151 — AIRPORT ZONING
  69. Chapter 152 — PLANNING AND ZONING ADMINISTRATION
  70. Chapter 153 — FLOOD HAZARD AREA REGULATIONS
  71. Chapter 154 — SUBDIVISION REGULATIONS
  72. Chapter 155 — ZONING REGULATIONS
  73. Chapter 155 — ZONING REGULATIONS (old)
  74. Chapter 156 — COASTAL ZONING REGULATIONS
  75. Chapter 157 — HISTORIC PRESERVATION
  76. Chapter 158 — CANNABIS
  77. Chapter 159 — WIRELESS TELECOMMUNICATIONS FACILITIES

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