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Chapter 114 — CABLE TELEVISION SYSTEMS

§ 114.38 RATE REGULATION AND CONSUMER PROTECTION.

Eureka Zoning Code · 2026-06 edition · updated 2026-07-25 · Eureka

(A) All rates subject to regulation . The city may regulate any of the cable operator's rates and charges, except to the extent it is prohibited from doing so by law. The city will regulate rates in accordance with FCC rules and regulations, where applicable. Except to the extent FCC rules provide otherwise, all rates and charges that are subject to regulation, and changes in those rates or charges must be approved in advance. The City Manager may take any required steps to file complaints, toll rates, issue accounting orders or take any other steps required to comply with FCC regulations. The City Council shall be responsible for issuing rate orders that establish rates or order refunds.

(B) No rate discrimination . Except to the extent the city may not enforce such a requirement, a cable operator is prohibited from discriminating in its rates or charges or from granting undue preferences to any subscriber, potential subscriber, or group of subscribers or potential subscribers; provided, however, that a franchisee may offer temporary, bona fide promotional discounts in order to attract or maintain subscribers, so long as such discounts are offered on a non-discriminatory basis to similar classes of subscribers throughout the franchise area; and a franchisee may offer discounts for the elderly, the disabled, or the economically disadvantaged; and such other discounts as it is expressly entitled to provide under federal law, if such discounts are applied in a uniform and consistent manner.

(C) Redlining prohibited . A cable operator shall not deny access or charge different rates to any group of subscribers or potential subscribers because of the income of the residents of the local area in which such group resides.

(D) Customer service .

(1) Each cable operator must satisfy FCC, state and the city cable customer service standards or consumer protection standards. The city cable customer service standards may be adopted by resolution. In the case of a conflict among standards, the stricter standard shall apply.

  • (2) For violation of cable customer service standards, penalties will be imposed as follows:

(a) Two hundred dollars for each day of each material breach, not to exceed $600 for each occurrence of material breach.

(b) If there is a subsequent material breach of the same provision within 12 months, $400 for each day of each material breach, not to exceed $1,200 for each occurrence of the material breach.

(c) If there is a third or additional material breach of the same provision within 12 months of the first, $1,000 for each day of each material breach, not to exceed $3,000 for each occurrence of the material breach.

(2) Any penalty assessed under this section will be reduced dollar for dollar to the extent any liquidated damage provision of a franchise imposes a monetary obligation on a franchisee for the same customer service failures, and no other monetary damages may be assessed. The city will provide notice, and impose penalties under this section pursuant to the procedures established by Cal. Gov't Code § 53088.2(r).

y assessed under this section will be reduced dollar for dollar to the extent any liquidated damage provision of a franchise imposes a monetary obligation on a franchisee for the same customer service failures, and no other monetary damages may be assessed. The city will provide notice, and impose penalties under this section pursuant to the procedures established by Cal. Gov't Code § 53088.2(r).

(Ord. 678-C.S., passed 4-20-04)

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▸ Contents — Eureka Zoning Code
Eureka Zoning Code
  1. Article I — NAME AND SEAL; FORM OF GOVERNMENT; BOUNDARIES; MUN…
  2. Article II — ELECTIONS
  3. Article III — CITY COUNCIL
  4. Article IV — MAYOR
  5. Article V — ORDINANCES
  6. Article VI — ADMINISTRATION
  7. Article VII — FISCAL ADMINISTRATION
  8. Article VIII — OFFICERS AND EMPLOYEES
  9. Article IX — FRANCHISES
  10. Article X — INITIATIVE, REFERENDUM AND RECALL
  11. Article XI — MISCELLANEOUS PROVISIONS
  12. Chapter 10 — GENERAL PROVISIONS
  13. Chapter 30 — CITY COUNCIL
  14. Chapter 31 — CITY OFFICIALS
  15. Chapter 32 — CITY DEPARTMENTS
  16. Chapter 33 — BOARDS, COMMISSIONS, AND COMMITTEES
  17. Chapter 34 — PERSONNEL POLICIES
  18. Chapter 35 — FINANCE, REVENUE AND TAXATION
  19. Chapter 36 — HEALTH FACILITY REVENUE BONDS
  20. Chapter 37 — ELECTIONS
  21. Chapter 38 — CIVIL EMERGENCIES
  22. Chapter 39 — CITY POLICY
  23. Chapter 40 — TRANSFERS OF CITY-OWNED REAL PROPERTY
  24. Chapter 50 — SEWERS
  25. Chapter 51 — SOLID WASTE
  26. Chapter 52 — UNDERGROUND UTILITY DISTRICTS
  27. Chapter 53 — WATER
  28. Chapter 54 — STORM WATER QUALITY MANAGEMENT AND DISCHARGE CONT…
  29. Chapter 55 — ENERGY
  30. Chapter 56 — STREETS
  31. Chapter 70 — GENERAL PROVISIONS
  32. Chapter 71 — TRAFFIC RULES
  33. Chapter 72 — STOPPING, STANDING AND PARKING
  34. Chapter 73 — BICYCLES
  35. Chapter 75 — MOBILE VENDORS OPERATING UPON A STREET
  36. Chapter 90 — ABANDONED VEHICLES
  37. Chapter 91 — ANIMALS
  38. Chapter 92 — FIRE PREVENTION
  39. Chapter 93 — PARKS AND RECREATION
  40. Chapter 94 — HEALTH AND SANITATION
  41. Chapter 95 — MUNICIPAL AIRPORT
  42. Chapter 96 — PARADES AND ASSEMBLIES
  43. Chapter 97 — SMOKING
  44. Chapter 98 — STREETS AND SIDEWALKS
  45. Chapter 99 — TRAINS AND RAILROADS
  46. Chapter 100 — HARBOR REGULATIONS
  47. Chapter 101 — FILMING
  48. Chapter 102 — BEEKEEPING
  49. Chapter 103 — PRIVATE SECURITY AND FIRE ALARM SYSTEMS
  50. Chapter 104 — MILITARY EQUIPMENT USE
  51. Chapter 110 — BUSINESS LICENSES
  52. Chapter 112 — AMBULANCES
  53. Chapter 113 — AMUSEMENTS
  54. ▸ Chapter 114 — CABLE TELEVISION SYSTEMS
    Overview
    1. § 114.01 PURPOSE.
    2. § 114.02 DEFINITIONS.
    3. § 114.03 FRANCHISE REQUIRED.
    4. § 114.04 EXCEPTIONS TO FRANCHISE REQUIREMENT.
    5. § 114.05 FAILURE TO OBTAIN A FRANCHISE.
    6. § 114.06 EXISTING FRANCHISES.
    7. § 114.07 FORM OF FRANCHISE.
    8. § 114.08 FILING AN APPLICATION.
    9. § 114.09 APPLICATION FEE.
    10. § 114.10 NATURE OF FRANCHISE.
    11. § 114.11 ADMINISTRATION OF CHAPTER; ADOPTION OF REGULATIONS.
    12. § 114.12 TRANSFERS.
    13. § 114.13 GENERAL CONDITIONS UPON CONSTRUCTION, OPERATION AND R…
    14. § 114.14 PROTECTION OF CITY AND RESIDENTS.
    15. § 114.15 ENFORCEMENT AND REMEDIES.
    16. § 114.16 BOOKS AND RECORDS.
    17. § 114.17 REPORTS.
    18. § 114.18 MAPS REQUIRED.
    19. § 114.19 OTHER RECORDS REQUIRED.
    20. § 114.20 EXEMPTIONS.
    21. § 114.21 PRIVACY.
    22. § 114.22 PROCEDURES FOR PAYING FRANCHISE FEES AND FEES IN LIEU…
    23. § 114.30 APPLICATIONS GENERALLY.
    24. § 114.31 APPLICATION FOR AN INITIAL FRANCHISE OR RENEWAL FRANC…
    25. § 114.33 APPLICATION FOR TRANSFER.
    26. § 114.34 LEGAL QUALIFICATIONS.
    27. § 114.35 FRANCHISE FEE.
    28. § 114.36 NO EXCLUSIVITY.
    29. § 114.37 MINIMUM FRANCHISE CONDITIONS.
    30. § 114.38 RATE REGULATION AND CONSUMER PROTECTION.
    31. § 114.40 ADDITIONAL DEFINITION.
    32. § 114.41 APPLICATIONS FOR GRANT OR RENEWAL OF FRANCHISES.
    33. § 114.42 TRANSFERS.
    34. § 114.43 MINIMUM REQUIREMENTS.
    35. § 114.44 SPECIAL TERMINATION RULES.
    36. § 114.45 RATE REGULATION.
    37. § 114.46 FEE IN LIEU OF FRANCHISE FEE.
    38. § 114.47 EXCLUSIVE CONTRACTS.
    39. § 114.50 CAPTIONS.
    40. § 114.51 CALCULATION OF TIME.
    41. § 114.52 SEVERABILITY.
    42. § 114.53 CONNECTIONS TO CABLE SYSTEM; USE OF ANTENNAE.
    43. § 114.54 DISCRIMINATION PROHIBITED.
    44. § 114.55 CONFIDENTIAL INFORMATION.
    45. § 114.56 TRANSITIONAL PROVISIONS.
    46. § 114.57 GENERAL PROVISIONS.
    47. § 114.58 DEFINITIONS.
    48. § 114.59 FRANCHISE FEES.
    49. § 114.60 CUSTOMER SERVICE.
    50. § 114.61 PERMITS AND CONSTRUCTION.
    51. § 114.62 EMERGENCY ALERT SYSTEM.
    52. § 114.63 PUBLIC, EDUCATIONAL, AND GOVERNMENT ACCESS CHANNEL CA…
    53. § 114.64 NOTICES.
  55. Chapter 115 — FOOD ESTABLISHMENTS AND OUTDOOR DINING AREAS
  56. Chapter 117 — MASSAGE PARLORS
  57. Chapter 118 — SOLICITORS, CANVASSERS, AND SIDEWALK VENDORS
  58. Chapter 119 — SECOND-HAND DEALERS
  59. Chapter 120 — TAXICABS AND LIMOUSINES
  60. Chapter 121 — OTHER VEHICLES FOR HIRE
  61. Chapter 122 — FOREIGN-TRADE ZONE
  62. Chapter 130 — OFFENSES AGAINST PUBLIC PEACE AND SAFETY
  63. Chapter 131 — PROPERTY OFFENSES
  64. Chapter 132 — DRUG OFFENSES
  65. Chapter 133 — WEAPONS OFFENSES
  66. Chapter 134 — ABATEMENT OF CHRONIC NUISANCE PROPERTIES
  67. Chapter 150 — BUILDING REGULATIONS
  68. Chapter 151 — AIRPORT ZONING
  69. Chapter 152 — PLANNING AND ZONING ADMINISTRATION
  70. Chapter 153 — FLOOD HAZARD AREA REGULATIONS
  71. Chapter 154 — SUBDIVISION REGULATIONS
  72. Chapter 155 — ZONING REGULATIONS
  73. Chapter 155 — ZONING REGULATIONS (old)
  74. Chapter 156 — COASTAL ZONING REGULATIONS
  75. Chapter 157 — HISTORIC PRESERVATION
  76. Chapter 158 — CANNABIS
  77. Chapter 159 — WIRELESS TELECOMMUNICATIONS FACILITIES

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