Butte County Municipal Code Art. VII Complaint Procedure

Any person who has received services from a person licensed or certified under the provisions of this chapter and who has any complaint regarding the quality or adequacy of such service, or compliance with this chapter, may file a written complaint with the LEMSA setting forth in detail the reasons for said complaint. The LEMSA shall notify the local office of the California Highway Patrol of any such complaint if appropriate, investigate the allegations contained in the complaint and, if there is substantial evidence to verify said allegations, the LEMSA shall notify the Health Director and the ambulance Provider of his findings, and the measures to be taken pursuant to Sections 45-63, 45-51, or 45-54, if any.

(Ord. No. 4057, § 1, 5-21-13)