Chapter 15.20 — GENERAL REQUIREMENTS

Editor's Note: For the prior ordinance history of this chapter, see the Editor's Note at the beginning of Chapter 15.16.

Each collector shall at all times provide, at its own expense, Workers' Compensation Insurance coverage for all of its employees. Each collector shall file and maintain certificates with the City Manager showing the insurance to be in full force and effect at all times the collector shall have a valid permit issued by the city.

(Prior code § 5750; Ord. 00-565 § 1, 2000; Ord. 21-1169 § 2, 2021)

Each collector shall furnish the city a policy or certificate of comprehensive general and automobile liability insurance insuring the collector against bodily injury, property damage and automobile liability in amounts determined by the city. These limits shall be subject to approval of the City Attorney and to annual review by the city for the purpose of reasonably adjusting to current insurance conditions and requirements. Such insurance shall be primary and not excess, shall be procured from an insurer authorized to do business in the State of California, shall name the City of West Hollywood and its officers, employees and agents as additional insureds and shall not be cancelled or modified without first giving to the city thirty days' prior written notice. (Prior code § 5751; Ord. 00-565 § 1, 2000; Ord. 21-1169 § 2, 2021)

Any permittee or franchisee or person who collects, transports, or disposes of solid waste or recyclables within the city shall indemnify, defend, and hold harmless the City of West Hollywood and its officers, employees, and agents against, and in respect of any and all claims, demands, losses, costs, expenses, obligations, liabilities, damages, recoveries, and deficiencies, including interest, penalties and reasonable attorneys' fees, that the city shall incur or suffer, which arise, result from or relate to the collection, transportation, or disposal of solid waste, recyclables, or organic waste within the city by that person.

(Prior code § 5752; Ord. 00-565 § 1, 2000; Ord. 21-1169 § 2, 2021)

• a. Franchisee . Any franchisee shall maintain an office at some fixed location and shall maintain a telephone at the office, listed in the current telephone directory in the firm name by which it conducts business in the city, and shall at all times during the hours between 7:00 a.m. and 6:00 p.m. of each weekday and between 7:00 a.m. and 3:00 p.m. on Saturday, have an employee or agent at the office to answer inquiries and receive complaints. The telephone number shall be a toll-free number from all areas of the city.

The franchisee shall maintain at the office a written log of all complaints/inquiries received. Such log shall contain the date of complaint/inquiry, the caller's name, address and telephone number, the nature of the complaint/inquiry, the action taken or the reason for non-action and the date such action was taken. All complaints and inquiries shall be

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City of West Hollywood, CA § 15.20.040

WEST HOLLYWOOD CODE

§ 15.20.070

promptly answered or responded to and/or dealt with to the satisfaction of the city. Such log of complaints and other records pertaining to solid waste and recyclable collection and disposal shall be open to the inspection of the city at all reasonable times and shall be maintained for a period of one year. Compliance with the requirements of this section are conditions to any permit or franchise which is awarded by the city.

• b. Permittees . Collectors with annual permits shall maintain an office at a fixed place and shall maintain a telephone at the office listed in the current telephone directory in the name under which it conducts business in the city, and shall at all times between the hours of 7:00 a.m. and 6:00 p.m. of each weekday, and between 7:00 a.m. and 3:00 p.m. on Saturday, have an employee or agent at the office to receive complaints.

• (Prior code § 5753; Ord. 00-565 § 1, 2000; Ord. 21-1169 § 2, 2021)

Each collector shall obtain all applicable permits and licenses required by any public agency. (Prior code § 5754; Ord. 00-565 § 1, 2000; Ord. 21-1169 § 2, 2021)

Each collector shall provide the city with monthly tonnage reports which include the following:

• a. Total amount of solid waste removed from the city for the respective reporting month.

• b. The name, address and telephone number of each Solid Waste disposal, recycling facility, and/or organics processing facility used by the collector during the respective reporting period.

• c. A separate report for each collection route.

• d. Upon request of the City Manager, copies of waste disposal facility weight tickets/invoices which indicate the net amount of all waste disposed, transferred and/or recycled during the reporting month.

• e. Each June 1st, each collector shall submit a customer service identification list which identifies the name and address of each customer receiving collection services from the collector.

• f. In the event that a collector adds and/or deletes a collection service customer(s), the collector must submit a revised collection service identification list with the monthly report for the respective reporting period.

The monthly tonnage reports shall be signed by an officer of the collector. Each report shall be submitted to the city's Public Works Department by 5:00 p.m. on the last day of each month following the reporting month.

(Prior code § 5755; Ord. 00-565 § 1, 2000; Ord. 21-1169 § 2, 2021)

Every collector shall furnish an annual report to the city detailing the quantity and nature of all solid waste, recyclables, or organic waste collected from the city. Reports should be delivered to the city on or before March 31st of each year, for the immediately preceding calendar year. This

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City of West Hollywood, CA

ENVIRONMENTAL PROTECTION, POLLUTION AND

§ 15.20.070

§ 15.20.090

report shall also include the permitted disposal facilities where the collector has disposed and/ or transferred all solid waste removed from the city. This report is to include a compilation of monthly tonnage reports and/or copies of tipping receipts. The timely filing of a complete annual report is a condition of any permit or franchise issued by the city. (Prior code § 5756; Ord. 00-565 § 1, 2000; Ord. 21-1169 § 2, 2021)

Every collector shall, at all times, comply with city policies and programs with regard to solid waste recovery, reduction of solid waste and recycling of recyclables and organic waste. (Prior code § 5757; Ord. 00-565 § 1, 2000; Ord. 21-1169 § 2, 2021)

Every collector shall offer recyclable and organic waste collection service to its customers or coordinate with a permitted or franchised collector for this service. A detailed description of recycling services and organic waste collection services offered to customers must be submitted to the City Manager prior to the beginning of each permitting period. (Prior code § 5758; Ord. 00-565 § 1, 2000; Ord. 21-1169 § 2, 2021)

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City of West Hollywood, CA § 15.24.010

ENVIRONMENTAL PROTECTION, POLLUTION AND

§ 15.24.020