Earlier editions: 2026-09
Title A — GENERAL AND ADMINISTRATION›Division A18 — HEALTH AND WELFARE›Chapter XVI — AMBULANCE PERMITS
Santa Clara County Municipal Code Art. 6 Consumer Complaints
Santa Clara County Municipal Code · 2026-10 edition · updated 2026-10-04 · Santa Clara County
Cite as: Santa Clara County Municipal Code Article 6 · Text as of 2026-10-04
Sec. A18-278. - Procedure.¶
(a) Any complaint filed against any permittee shall be written on a form prescribed and provided by the EMS Agency.
(b) Any user of a permitted ambulance service contending that he/she received unsatisfactory service(s) may file a written complaint with the permit officer. Such written complaint shall set forth the allegations. The permit officer shall notify the particular ambulance service of the complaint and provide the ambulance service permittee with a copy of the consumer complaint. Complaints based on the amount of a fee charge shall not be investigated.
(c) The permit officer shall conduct an investigation of the allegation(s) in the written complaint to determine the validity of said allegation(s). If the allegation(s) are found to be valid, the permit officer shall take reasonable and proper actions to secure compliance with the provisions of this chapter and any established ambulance regulations.
(Ord. No. NS-300.513, § 2, 2-23-93)
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