San Francisco County Municipal Code Ch. 88 Performance and Review Ordinance of 1999

Sec. 88.1. Title. Sec. 88.2. Findings and Purposes. Sec. 88.3. Definitions. Sec. 88.4. Efficiency Plans. Sec. 88.11. Training.

This Chapter shall be known and may be cited as the "San Francisco Performance and Review Ordinance of 1999." (Added by Ord. 1-00, File No. 991879, App. 1/13/2000)

(a) Findings. Waste and inefficiency in City programs undermine the confidence of San Francisco residents and reduce the City's ability to adequately address vital public needs. The City is seriously disadvantaged in its efforts to improve program efficiency and effectiveness because of insufficient articulation of program vision, mission and goals, including inadequate information on program performance. And the Board of Supervisors' policy making, spending decisions, and program oversight are seriously handicapped by insufficient attention to program performance and results. (b) Purposes. This ordinance is adopted to implement the mandate of Charter Section 16.120, requiring each department of the City and County to adopt an annual Customer Service Plan, in a format to be determined by the Board of Supervisors by ordinance. The purposes of this ordinance are to: 1. Improve program effectiveness and public accountability by promoting a new focus on fiscal management, capital management, human resources, managing for results, information technology, service quality, and customer satisfaction; 2. Help the City improve service delivery by requiring that it identify program objectives and by providing it with management tools to evaluate service quality; and, 3. Assist Board of Supervisors' decision-making by providing more objective information on performance and customer satisfaction and on the relative effectiveness and efficiency of City programs and spending. (Added by Ord. 1-00, File No. 991879, App. 1/13/2000)

For the purposes of this Chapter: (a) "Performance goal" means a target level of performance expressed as a tangible, measurable objective, against which actual achievement can be compared, including a goal expressed as a quantitative standard, value, or rate; (b) "Performance indicator" means a particular value or characteristic used to measure output or outcome; (c) "Program activity" means a specific activity or project as listed in the program and financing schedules of the annual budget of the

City and County of San Francisco; (d) "Program evaluation" means an assessment through objective measurement and systematic analysis of the manner and extent to which city programs achieve intended objectives; and (e) "Department" means an executive department, which does not include offices within departments. (Added by Ord. 1-00, File No. 991879, App. 1/13/2000)

(a) Beginning 2007 and each year thereafter, the head of each department shall prepare and submit to the Mayor and to the Board of Supervisors by February 1st a departmental efficiency plan. Each plan shall address the following elements and each plan shall cover a period of not less than three years forward from the fiscal year in which it is submitted. 1. Strategic Planning. This element shall include: a comprehensive mission statement as required by Section 3.5 of the San Francisco Administrative Code; a description of the department's major program areas or operational functions; outcome-related goals and objectives for each; and a discussion of how current resource levels and resource levels requested for the coming fiscal year impact the department's ability to achieve stated objectives. 2. Customer Service. This element, which shall satisfy the requirements of Charter Section 16.120, shall include: identification of internal and external customers; defined benchmarks of quality customer service provision; and a discussion of the department's success in meeting stated benchmarks. 3. Performance Evaluation. This element shall include: clearly defined performance measurements for each departmental objective; prior fiscal year targets and actual performance for each measure; current fiscal year targets and year to date actual performance; proposed budget year performance targets; and a discussion of any variance between targets and actual performance. (b) In developing its efficiency plan, the department shall solicit and consider the views and suggestions of those persons and entities potentially affected by or interested in the plan. Departments are encouraged to conduct town meetings, open houses, or other public forums during the development of the plan to solicit public comments and information. (c) The Board of Supervisors may, with the concurrence of the Director of the Mayor's Budget Office, excuse a department from particular requirements of this Chapter where compliance would be inappropriate or impractical. (d) A department may meet the requirements of this Section through annual budget submissions, contributions to the City's Five Year Plan, or in coordination with other planning documents. (Added by Ord. 1-00, File No. 991879, App. 1/13/2000; amended by Ord. 307-06, File No. 061427, App. 12/18/2006; Ord. 222-11, File No. 111001, App. 11/15/2011, Eff. 12/15/2011) SECS. 88.5 - 88.8. RESERVED. Editor's Note: Ordinance 307-06, File No. 061427, approved December 18, 2006, repealed former Sections 88.5 through 88.8.

(Added by Ord. 1-00, File No. 991879, App. 1/13/2000; repealed by Ord. 222-11, File No. 111001, App. 11/15/2011, Eff. 12/15/2011)

(Added by Ord. 1-00, File No. 991879, App. 1/13/2000; repealed by Ord. 222-11, File No. 111001, App. 11/15/2011, Eff. 12/15/2011)

The Civil Service Commission shall, in consultation with the Director of the Mayor's Budget Office and the Controller of the City and County of San Francisco, develop a strategic planning and performance measurement training component for its management training program and otherwise provide managers with an orientation on the development and use of strategic planning and program performance measurement. (Added by Ord. 1-00, File No. 991879, App. 1/13/2000) CHAPTER 89:

DEPARTMENT OF CHILD SUPPORT SERVICES

Sec. 89.1. Establishment; Appointment of Director; Staff. Sec. 89.2. Duties of the Department. Sec. 89.3. Transfer of Functions.

Pursuant to California Family Code Section 17304, there is hereby established a Department Child Support Services that is separate and independent from any other City or County department. The Director of the Department of Child Support Services shall be appointed consistent with State law and in accordance with the qualifications established by the State Department of Child Support Services in accordance with California Family Code Section 17304. The department shall include such officers and employees that are members of the Family Support Bureau of the Office of the District Attorney and shall thereafter be authorized pursuant to the budgetary and fiscal provisions of the San Francisco Charter. (Added by Ord. 156-00, File No. 000858, App. 6/30/2000)

The department shall be responsible for promptly and effectively establishing, modifying, and enforcing child support obligations, including medical support, enforcing spousal support orders established by a court of competent jurisdiction, and determining paternity in cases of a child born out of wedlock as specified in California Family Code Section 17400, including all further responsibilities delegated to a local child support agency pursuant to Division 17 (commencing with Section 17000) of the California Family Code. No other local agency shall have any authority over the department as to any function relating to its Title IV-D operations. (Added by Ord. 156-00, File No. 000858, App. 6/30/2000)

All City and County of San Francisco programs, employees and other personnel who perform child support collection and enforcement services, and assets dedicated to those services shall be transferred from the District Attorney's Office to the Department of Child Support Services as provided in California Family Code Section 17304 and 17305. The transfer of programs, staff and assets shall be effective upon approval of the Director of the California Department of Child Support Services. (Added by Ord. 156-00, File No. 000858, App. 6/30/2000)