Los Angeles County Municipal Code Ch. 2.62 Department of Consumer and Business Affairs

The position of Director of the Department of Consumer and Business Affairs is created. Hereafter in this chapter the Director of the Department of Consumer and Business Affairs will be referred to as "Director."

(Ord. 2015-0001 § 2, 2015: Ord. 11166 § 1 (part), 1975: Ord. 4099 Art. 73 § 1901, 1942.)

The Director is the head of the Department of Consumer and Business Affairs, which Department is created.

(Ord. 2015-0001 § 3, 2015: Ord. 11166 § 1 (part), 1975: Ord. 4099 Art. 73 § 1902, 1942.)

The Director shall perform those general duties as are prescribed by this code and other applicable laws or as directed by the Board of Supervisors regarding consumer and business affairs.

(Ord. 2015-0001 § 4, 2015.)

In addition to the duties generally prescribed by Section 2.62.025, the additional duties of the Director shall include:

A.

Receive and respond to telephone, written or walk-in inquiries and complaints related to consumer and business affairs;

B.

Conduct field investigations and prepare referrals to enforcement agencies, as necessary, to resolve consumer and/or business complaints regarding allegations of business violations;

C.

Inform consumers and businesses on applicable regulations as well as additional resources available to them;

D.

Conduct consumer/business mediation sessions regarding a variety of disputes including, but not limited to, quality of service, billing, and other issues arising between consumers and businesses;

E.

Coordinate referrals and relationships with other public and private agencies which offer consumer and business related services;

F.

Represent the County and the Department in speaking engagements and media contact on issues regarding consumer and business affairs;

G.

At the direction of the Board, represent the County at legislative hearings and inquiries concerning consumer and business affairs;

H.

Conduct public forums concerning consumer and business affairs when necessary;

I.

Provide consumer education material to the public;

J.

Initiate studies which will improve the standards of conduct for business and consumers.

(Ord. 2022-0018 § 1, 2022; Ord. 2015-0001 § 5, 2015; Ord. 11166 § 1 (part), 1975; Ord. 4099 Art. 73 § 1903, 1942.)

The district attorney, the director of the department of weights and measures, the director of the department of health services, and all other county officers and employees whose qualifications and duties enable them to do so shall coordinate with the director in the development and implementation of plans for county-wide programs concerning consumer affairs.

(Ord. 11166 § 1 (part), 1975: Ord. 4099 Art. 73 § 1904, 1942.)