Updating History on Accounts Management Services (AMS) for Calls About IRS Data Breach…
Internal Revenue Manual Part 10. Security, Privacy, Assurance and Artificial Intelligence · 2026-10-03 edition · updated 2026-10-04 · United States
The Privacy and Information Protection (PIP) toll-free number, 866-225-2009, is included in Letter 4281C, IM Breach Notification Letter, as well as the family of obsoleted letters (Letter 4281-A, Letter 4281-B, Letter 4281-E, Letter 4281-F, and Letter 4281-G) developed for the Get Transcript data breach. Individuals who call the PIP toll-free number are auto directed to the Identity Theft Product Line (Applications 161 and 162). AM CSRs working programs related to IM data breach notification letters are required to add an issue to identify the type of inquiry as well as leave a brief narrative of what was covered with the caller.
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