Note:

A POA cannot sign up for the free identity protection/identity monitoring service on behalf of his or her client.

AM CSRs do not have access to the vendor’s system; therefore, CSRs cannot assist the caller with the enrollment.

AM CSRs can assist with:

Providing the toll-free number for the vendor. See Note below.

Reviewing the online and telephone enrollment instructions included in Letter 4281C. See Note below.

Informing the individual if he or she is having difficulty enrolling in the vendor’s system, he or she has the option of speaking with a live agent by calling the vendor. Remind the individual he or she will need to have his or her unique enrollment code (assigned in Letter 4281C) available when contacting the vendor. See Note below.

Ensuring the individual understands what he or she needs to do to monitor his or her credit report and other financial information. See Note below.