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Ongoing Support

Internal Revenue Manual Part 10. Security, Privacy, Assurance and Artificial Intelligence · 2026-10-03 edition · updated 2026-10-04 · United States

Based on the circumstances of the data breach, the IRS will provide ongoing support to potentially impacted individuals and businesses. This post-notification assistance and support may include, but is not limited to, the following:

A dedicated toll-free telephone number staffed by trained IRS personnel to respond to general data breach-related inquiries

Information on websites and other resources providing information about identity theft prevention and protection

Coordination with business units on IRS data breaches that affect an individual's or business’ tax account, such as phishing schemes

The PGLD/Incident Management Program is supported by Taxpayer Services (TS) Accounts Management (AM). AM Customer Service Representatives (CSRs) support PGLD/IM by assisting individuals and businesses who call the Privacy and Information Protection (PIP) toll-free telephone number (866-225-2009) provided in Letter 4281C, IM Breach Notification Letter. AM CSRs are trained to respond to IRS data breach questions and questions about Letter 4281C.

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▸Contents — Internal Revenue Manual Part 10. Security, Privacy, Assurance and Artificial Intelligence
Internal Revenue Manual Part 10. Security, Privacy, Assurance and Artificial Intelligence

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