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Title 16 — BUILDING REGULATIONS

Chapter 16.56 — HANDICAPPED ACCESS REGULATIONS - APPEAL

Palo Alto Municipal Code · 2026-09 edition · updated 2026-09-29 · Palo Alto

16.56.010 Purpose.

It is found and declared that under the Handicapped Access Regulations promulgated by the Office of the State Architect, state of California, effective July 1, 1982, and contained in Part 2, Title 24 of the California Administrative Code, every building occupancy type except non-publicly funded housing is required to be made accessible to the physically handicapped. The chief building official may grant certain exceptions to the regulations. Section 2-105(b) 11D of the regulations requires that some determinations of the chief building official be subject to an appeals process. The purpose of the ordinance codified in this chapter is to ensure that procedures set forth in this code are in compliance with the requirements of state law by establishing a process whereby the city manager, with the assistance of a voluntary advisory committee, hears appeals and renders final decisions concerning compliance with the Handicapped Access Regulations.

(Ord. 3374 § 1 (part), 1982)

16.56.020 Definitions.

(a) The following words shall have the following meanings:

(1) "Equivalent facilitation" means an alternate means of complying with the literal requirements of the standards and specifications contained in the regulations that provide access in keeping with the purposes of such regulations. In determining equivalent facilitation, consideration shall be given to means that provide for the maximum independence of the physically handicapped, while presenting the least risk of harm, injury or other hazard to handicapped persons or others.

(2) "Regulations" means Handicapped Access Regulations promulgated by the Office of the State Architect, state of California, effective July 1, 1982, and contained in Part 2, Title 24 of the California Administrative Code.

(3) "Unreasonable hardship" means compliance with the regulations would make the specific work of a project affected by the regulations unfeasible based upon an overall evaluation of the following factors:

(A) The cost of providing access;

(B) The cost of all construction contemplated;

(C) The impact of proposed improvements on the financial feasibility of the project;

(D) The nature of the accessibility which would be gained or lost;

(E) The nature of the use of the facility under construction and its availability to handicapped persons.

The details of any finding of unreasonable hardship shall be written and entered in the files of the division of inspectional services.

(Ord. 3374 § 1 (part), 1982)

16.56.030 Authorization for exceptions and appeals.

The chief building official may grant certain exceptions to the regulations if he determines that, in existing buildings, (a) compliance would create an unreasonable hardship and that equivalent facilitation is provided, or (b) legal and physical constraints will not allow compliance or equivalent facilitation without creating an unreasonable hardship. An appeal may be taken from a determination of the chief building official's granting or not granting of an exception to the regulations only where the regulations authorize an appeal by referring to Section 2-105(b) 11D of the regulations wherein an appeal process is required.

(Ord. 3374 § 1 (part), 1982)

16.56.040 Notice of determination.

(a) In those cases where an appeal is authorized by the regulations, the chief building official shall distribute notice of the initial decision regarding an exception to the regulations in the next available city council packet after the rendering of the decision. Such notice shall also be published once in a local newspaper of general circulation not later than five days after the distribution of the notice in the city council packet.

(b) The notice referred to in this section shall state the address and general description of the subject property and project, and the nature of the determination. Such notice shall also recite the fact that details regarding the project and the decision will be available in the division of inspectional services and that an appeal may be taken from the chief building official's determination within ten days after the publication of the notice.

(Ord. 3374 § 1 (part), 1982)

16.56.050 Advisory committee on regulations for handicapped access.

(a) The city manager, pursuant to the authority granted in the Palo Alto City Charter, Article IV, Section 6(q), shall appoint an advisory committee on regulations for handicapped access to be present at all hearings of appeals and to advise the city manager or designee in making a determination regarding the issues appealed.

(b) The advisory committee on regulations for handicapped access shall be composed of five members, two of whom shall be physically handicapped persons, two of whom shall be persons experienced in construction, and one who shall be a member of the public. The members of the committee shall serve at the discretion of the city manager and without compensation.

(Ord. 3374 § 1 (part), 1982)

16.56.060 Appeal procedure.

(a) The following persons or entities may appeal a decision of the chief building official in those cases described in Section16.56.030:

(1) A project owner or his representative appealing a determination regarding unreasonable hardship;

(2) A project owner or his representative appealing a determination regarding equivalent facilitation;

(3) An interested individual or organization appealing an exception granted.

(b) An appeal from the decision of the chief building official shall be initiated within ten days after the publication of notice of the decision, as provided in Section 16.56.040, by the filing at the office of the city manager of a written, dated appeal in duplicate, containing:

(1) A caption reading: "Appeal of _________________ Before the City Manager," stating the names of all appellant(s) participating in the appeal and their status in relation to the project being appealed;

(2) A statement containing all facts supporting the contentions of the appellant(s) and all reasons why the decision of the chief building official should be reversed, modified, or set aside;

(3) The signatures of all parties named as appellants and their official mailing addresses;

(4) A fee, as set forth in the municipal fee schedule for planning department appeals.

(c) Upon receipt of any appeal, the city manager or a designee shall set a date for a hearing. Such hearing shall be held within fifteen days of receipt of the appeal. A notice of the time and place of the hearing shall be given to the appellant(s) by the city manager or designee in writing. The notice shall be mailed, postage prepaid, addressed to the appellant(s) at the address listed on the appeal, or it shall be delivered to the appellant(s) personally, at least ten days prior to the hearing date. If the appellant is other than the project owner, the project owner shall also be notified of the hearing. In addition, members of the advisory committee (Section 16.56.050) shall be mailed notice of the hearing.

(d) The city manager or designee (other than any personnel from the division of inspectional services), shall hear the appeal. At the time and place set for the hearing the city manager or designee shall receive all testimonial, documentary and tangible evidence bearing on the issues. The city manager or designee may continue the hearing from time to time. The city manager or designee acting with the advice of those members of the advisory committee who are present, may approve, modify or disapprove the determination of the chief building official. If circumstances warrant, those members of the advisory committee who were present at the hearing may have up to three working days to transmit their recommendations to the city manager or designee.

(e) Within three working days of the receipt of the advisory committee's recommendations, the city manager or designee shall render a decision in writing. This decision shall be mailed, postage prepaid, to the appellant(s) at the address listed on the appeal or delivered to the appellant(s) personally. If the appellant is other than the project owner, the project owner shall also be notified of the decision. The decision of the city manager or designee shall also be mailed to members of the advisory committee.

(f) The decision of the city manager or the designee, shall be final.

(Ord. 3374 § 1 (part), 1982)

16.56.070 Severability.

If any provision or clause of this chapter or the application thereof to any person or circumstance is held to be unconstitutional or to be otherwise invalid by any court of competent jurisdiction, such invalidity shall not affect other chapter provisions, and clauses of this chapter are declared to be severable.

(Ord. 3374 § 1 (part), 1982)

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▸Contents — Palo Alto Municipal Code
Palo Alto Municipal Code
  1. Article VIII — A. Board of Education
  2. Title 1 — GENERAL PROVISIONS
  3. Title 2 — ADMINISTRATIVE CODE
  4. Title 4 — BUSINESS LICENSES AND REGULATIONS
  5. Title 5 — HEALTH AND SANITATION
  6. Title 6 — ANIMALS
  7. Title 8 — TREES AND VEGETATION
  8. Title 9 — PUBLIC PEACE, MORALS AND SAFETY
  9. Title 10 — VEHICLES AND TRAFFIC
  10. Title 11 — ENVIRONMENTAL IMPACT PROCEDURE
  11. Title 12 — PUBLIC WORKS AND UTILITIES
  12. Title 13 — IMPROVEMENT PROCEDURE
  13. Title 15 — FIRE PREVENTION
  14. ▸Title 16 — BUILDING REGULATIONS
    Overview
    1. 16.04 California Building Code, California Code of Regulations…
    2. 16.05 California Mechanical Code, California Code of Regulatio…
    3. 16.08 California Plumbing Code, California Code of Regulations…
    4. 16.09 Sewer Use Ordinance
    5. 16.10 Private Sewage Disposal Systems
    6. 16.11 Stormwater Pollution Prevention
    7. 16.12 Recycled Water
    8. 16.13 Requirements for Food Facilities Related to Water Pollut…
    9. 16.14 California Green Building Standards Code, California Cod…
    10. 16.15 Electric Vehicle Charging Stations
    11. 16.17 California Energy Code, California Code of Regulations, …
    12. 16.19 California Historical Building Code, California Code of …
    13. 16.20 Signs
    14. 16.24 Fences
    15. 16.28 Excavations, Grading and Fills
    16. 16.32 Moving and Relocating Buildings
    17. 16.36 House Numbering
    18. 16.38 Certificate of Use and Occupancy for Community Housing
    19. 16.40 Unsafe Buildings
    20. 16.42 Seismic Hazards Identification Program
    21. 16.44 Fallout Shelters
    22. 16.45 Transportation Impact Fee for New Nonresidential Develop…
    23. 16.46 Approval of Projects with Impacts on Traffic in the San …
    24. 16.47 Reserved
    25. 16.48 Reserved
    26. 16.49 Historic Preservation
    27. 16.50 Reserved
    28. 16.52 Flood Hazard Regulations
    29. 16.56 Handicapped Access Regulations - Appeal
    30. 16.57 In-Lieu Parking Fee for New Nonresidential Development i…
    31. 16.58 Development Impact Fees
    32. 16.59 Citywide Transportation Impact Fee
    33. 16.60 Charleston Arastradero Corridor Pedestrian and Bicyclist…
    34. 16.61 Public Art for Private Developments
    35. 16.62 Expired Permits for Residential Construction and Demolit…
    36. 16.63 Small Residential Rooftop Solar Energy Systems
    37. 16.64 Development Fee and In-lieu Payment Administration
    38. 16.65 Citywide Affordable Housing Requirements
    39. 16.66 Hauled Liquid Waste
    40. Chapter 16.04 — CALIFORNIA BUILDING CODE, CALIFORNIA CODE OF
    41. Chapter 16.05 — CALIFORNIA MECHANICAL CODE, CALIFORNIA CODE OF
    42. Chapter 16.08 — CALIFORNIA PLUMBING CODE, CALIFORNIA CODE OF
    43. Chapter 16.09 — SEWER USE ORDINANCE
    44. Chapter 16.10 — PRIVATE SEWAGE DISPOSAL SYSTEMS
    45. Chapter 16.11 — STORMWATER POLLUTION PREVENTION
    46. Part 2 — General Provisions
    47. Part 3 — Development Projects
    48. Part 10 — Copper Controls
    49. Part 3 — Development Projects
    50. Part 4 — Required Best Management Practices for All Dischargers
    51. Part 5 — Illicit Discharge Detection and Elimination and Mobil…
    52. Part 6 — Pesticides Toxicity Control
    53. Part 7 — Trash Load Reductions
    54. Part 8 — Mercury Controls
    55. Part 9 — Polychlorinated Biphenyls (PCBs) Controls
    56. Part 10 — Copper Controls
    57. Chapter 16.12 — RECYCLED WATER
    58. Chapter 16.13 — REQUIREMENTS FOR FOOD FACILITIES RELATED TO WA…
    59. Part 6 — Rooftop Grease Containment System Requirements
    60. Part 11 — Food Facility Closure or Ownership Change
    61. Part 3 — Authority to Inspect and Enforce
    62. Part 4 — Prohibited Discharges, Devices, and Connections
    63. Part 5 — Grease Control Device Requirements
    64. Part 6 — Rooftop Grease Containment System Requirements
    65. Part 7 — Waste Oil Management Requirements
    66. Part 8 — Spill Response Requirements
    67. Part 9 — Best Management Practices for Existing Facilities
    68. Part 10 — Mobile Food Facilities
    69. Part 11 — Food Facility Closure or Ownership Change
    70. Chapter 16.14 — CALIFORNIA GREEN BUILDING STANDARDS CODE,
    71. Part 1 — General
    72. Chapter 4 — RESIDENTIAL
    73. Chapter 7 — INSTALLER AND SPECIAL
    74. Part 7 — Local Modifications to
    75. Chapter 5 — NONRESIDENTIAL
    76. Part 9 — Local Modifications to
    77. Part 1 — General
    78. Chapter 1 — ADMINISTRATION
    79. Chapter 2 — DEFINITIONS
    80. Chapter 3 — GREEN BUILDING
    81. Chapter 4 — RESIDENTIAL MANDATORY MEASURES
    82. Chapter 7 — INSTALLER AND SPECIAL INSPECTOR QUALIFICATIONS
    83. Part 7 — Local Modifications to
    84. Chapter 5 — NONRESIDENTIAL MANDATORY MEASURES
    85. Part 9 — Local Modifications to
    86. Chapter 16.16 — CALIFORNIA ELECTRICAL CODE, CALIFORNIA CODE OF
    87. Chapter 16.17 — CALIFORNIA ENERGY CODE, CALIFORNIA CODE OF
    88. Chapter 16.19 — CALIFORNIA HISTORICAL BUILDING CODE, CALIFORNI…
    89. Chapter 16.20 — SIGNS
    90. Chapter 16.20 — Table 1
    91. Chapter 16.20 — Table 2
    92. Chapter 16.20 — Table 2
    93. Chapter 16.20 — Table 3
    94. Chapter 16.24 — FENCES
    95. Chapter 16.28 — GRADING AND EROSION AND SEDIMENT CONTROL
    96. Chapter 16.32 — MOVING AND RELOCATING BUILDINGS
    97. Chapter 16.36 — HOUSE NUMBERING
    98. Chapter 16.38 — CERTIFICATE OF USE AND OCCUPANCY FOR COMMUNITY
    99. Chapter 16.40 — UNSAFE BUILDINGS
    100. Chapter 16.44 — FALLOUT SHELTERS
    101. Chapter 16.45 — TRANSPORTATION IMPACT FEE FOR NEW NONRESIDENTIAL
    102. Chapter 16.46 — APPROVAL OF PROJECTS WITH IMPACTS ON TRAFFIC I…
    103. Chapter 16.48 — RESERVED
    104. Chapter 16.49 — HISTORIC PRESERVATION
    105. Chapter 16.50 — RESERVED
    106. Chapter 16.52 — FLOOD HAZARD REGULATIONS
    107. Chapter 16.56 — HANDICAPPED ACCESS REGULATIONS - APPEAL
    108. Chapter 16.57 — IN-LIEU PARKING FEE FOR NEW NONRESIDENTIAL DEV…
    109. Chapter 16.58 — DEVELOPMENT IMPACT FEES
    110. Chapter 16.59 — CITYWIDE TRANSPORTATION IMPACT FEE
    111. Chapter 16.60 — CHARLESTON ARASTRADERO CORRIDOR PEDESTRIAN
    112. Chapter 16.61 — PUBLIC ART FOR PRIVATE DEVELOPMENTS
    113. Chapter 16.62 — EXPIRED PERMITS FOR RESIDENTIAL CONSTRUCTION AND
    114. Chapter 16.63 — SMALL RESIDENTIAL ROOFTOP SOLAR ENERGY SYSTEMS
    115. Chapter 16.64 — DEVELOPMENT FEE AND IN-LIEU PAYMENT ADMINISTRA…
    116. Chapter 16.66 — HAULED LIQUID WASTE
  15. Title 17 — HAZARDOUS MATERIALS STORAGE
  16. Title 18 — ZONING
  17. Title 19 — MASTER PLAN
  18. Article 7 — AUTHORITY FOR AND SCOPE OF MASTER OR GENERAL PLANS.
  19. Article 8 — PROCEDURE FOR ADOPTION OF MASTER OR GENERAL PLAN.
  20. Chapter 19.06 — SPECIFIC PLANS
  21. Chapter 19.10 — COORDINATED AREA PLANS
  22. Title 20 — PRECISE PLANS
  23. Title 21 — SUBDIVISIONS AND OTHER DIVISIONS OF LAND
  24. Title 22 — PARKS

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