SECTION 8. INFORMATION AN

ON-LINE FILER MUST PROVIDE TO THE TAXPAYER

01 The Transmitter must advise a taxpayer to retain a complete copy of the return and any supporting material.

.02 The Transmitter must advise the taxpayer that an amended return, if needed, must be filed as a paper return and mailed to the service center that would handle the taxpayer’s paper return.

.03 The Transmitter must give the taxpayer the Declaration Control Number (DCN) for the taxpayer’s Form 8453–OL

and instructions to the taxpayer for entering the DCN on Form 8453–OL.

.04 If a taxpayer inquires about the status of a refund, the Transmitter, or OnLine Service Provider if the taxpayer is a subscriber, must advise the taxpayer that the taxpayer can call the local IRS TeleTax number to inquire about the status of the taxpayer’s refund. The Transmitter or On-Line Service Provider should also advise the taxpayer to wait at least three weeks from the date the Service gave notification that the electronic portion of the taxpayer’s return was accepted for processing before calling the TeleTax

number.

.05 The Transmitter must inform the taxpayer that the address on the electronic portion of the return, once processed, will be used to update the taxpayer’s address of record. The Internal Revenue Service uses the taxpayer’s address of record for various notices that are required to be sent to a taxpayer’s “last known address” under the Internal Revenue Code and for refunds of overpayments of tax (unless otherwise specifically directed by the taxpayer, such as by Direct Deposit).