Windsor Municipal Code Art. 6 Rates and Billing

The Board of Directors shall fix the rate to be charged for water service by the District, by resolution, and in so doing, shall distinguish the different classes of service made available and fix rates appropriate to each class of service. Rates shall be fixed and revised from time to time with the objective that the District Water Distribution System shall be operated on a sound economic basis as a revenue-producing enterprise.

The District shall render bills no less frequently than once every two (2) months, which bills shall include a charge for water consumed during the billing period as specified in the bill and any charges unpaid at the time of the bill. (Amended by Ord. No. 2000-137 § 1)

Bills for water service shall be due and payable fifteen (15) days after service at the District office and if not paid fifteen (15) days thereafter, a notice may be sent to the consumer setting forth the amount due and the date on which service will be disconnected.

The District may bill water, sewer and other charges on the same billing, together with any other charges for services rendered by the District. All such charges shall be clearly and separately shown on the bill.

A consumer's water service may be disconnected for the nonpayment of a bill for water service rendered if the bill is not paid by the fifteenth (15th) day after mailed notice of the amount due as provided in Section 12-3-610. A consumer's water service may be discontinued at his/her present location for nonpayment of a bill that was rendered him/her at a previous location provided such bill is not paid within fifteen (15) days after presentation or mailing at his/her new location.

If payment for services rendered by the District is made by a customer by check, which is later returned by District's bank for any reason, a check return charge shall be made in accordance with State law. A returned check shall be considered non-payment of bill, and subject the service to disconnection under Section 12-3-620, above.

Requests for investigation of disputed bills shall be filed in writing with the District for consideration by the General Manager. A disputed account will not be accepted as justification for nonpayment of a bill, and a service will be subject to discontinuance unless payment in full is made pending a settlement of the dispute.

If a meter fails to register correctly or is obstructed and cannot be read, the bill will be based on an estimate of the amount of water used, based on using during the prior months. Due consideration will be given in such estimate to the normal seasonal demand of such service and to any other factors that may assist in arriving at a charge for the water service.

Separate bills will be rendered for each meter except where the District has for its own convenience installed two (2) or more meters in place of one (1) meter. Where such installations are made, the meter readings may be combined for billing purposes.