Santa Clara County Municipal Code Art. 3 Customer Service

Each state franchise holder shall comply with all applicable customer service and consumer protection standards, including, to the extent consistent with California Public Utilities Code Section 5900, all existing and subsequently enacted customer service and consumer protection standards established by state and federal law and regulation.

(Ord. No. NS-906, § 1, 6-24-09)

(a) The County shall enforce the provisions of Section B10-180.

(b) For material breaches, as defined in California Public Utilities Code Section 5900, by a state franchise holder of applicable customer service and consumer protection standards, the County may impose the following penalties:

(1) For the first occurrence of a material breach, a fine of $500.00 may be imposed for each day the violation remains in effect, not to exceed $1,500.00 for each violation.

(2) For a second material breach of the same nature within 12 months, a fine of $1,000.00 may be imposed for each day the violation remains in effect, not to exceed $3,000.00 for each violation.

(3) For a third material breach of the same nature within 12 months, a fine of $2,500.00 may be imposed for each day the violation remains in effect, not to exceed $7,500.00 for each violation.

(c) Any penalties imposed by the County shall be imposed in a manner consistent with California Public Utilities Code Section 5900.

(d) The County Executive is authorized to provide any notices required in California Public Utilities Code Section 5900. The County Executive shall coordinate with the Division of Ratepayer Advocate to protect consumers in the County.

(Ord. No. NS-906, § 1, 6-24-09)