Part 6 — SERVICE CONNECTIONS
San Jose Municipal Code · 2026-09 edition · updated 2026-09-29 · San Jose
15.08.600 - Standard service connections - Fees and charges - Installation time.¶
A.
An applicant for a standard service connection, other than an applicant who installs a standard service connection pursuant to a main extension agreement, shall pay to the city the following:
The area charge and frontage charge prescribed by Part 7 of this chapter;
The cost of installation of each standard service connection including the actual cost of the service lateral and the cost of restoration of roadway and sidewalks, plus fifteen percent thereof for engineering services, plus the applicable charges as set forth in subsection A. of Section 15.08.820 for the meter.
The major water facilities fee described in Part 10 of this chapter.
B.
Prior to installation of the standard service connection, the applicant shall deposit a sum sufficient to pay the costs described in paragraph A.2. of this section as estimated by the director. Upon completion of installment, any funds remaining from the deposit shall be returned to the applicant. If during installation the director determines that funds in addition to the initial deposit are required, notice of the additional funds required shall be sent to the applicant. The applicant shall pay to the city within ten days of dispatch of the notice such additional funds as are set forth in the notice.
C.
In areas within a service area which do not have dedicated front or rear streets or appropriate easements, standard service connections and private fire protection service connections shall be installed at a convenient point at or near the applicant's property.
(Prior code § 7604; Ord. 23975.)
15.08.610 - Public fire hydrants - Fees and charges - Installation by city when - Location.¶
A.
Any person who is obligated by any law or ordinance, resolution, rule or regulation to provide a public fire hydrant, or who requests that such public fire hydrant be provided, or requests the relocation of an existing public fire hydrant (other than an applicant who is required to install a public fire hydrant service connection pursuant to a main extension agreement) shall pay to the city the following:
For the public fire hydrant service connection (which does not include a meter) actual cost plus fifteen percent thereof for engineering costs incurred by city;
For the public fire hydrant installed, actual cost incurred by the city plus ten percent thereof for handling and installation, or if relocation of an existing hydrant actual cost of installation of the fire hydrant.
B.
The public fire hydrant and service connection shall be installed by city.
C.
Payment for the service connection and fire hydrant shall be made in advance of installation on the basis of estimates prepared by the department. At the completion of the installation, if the amount paid exceeds the cost of installation and engineering fees, such excess shall be refunded to the person who made payment; if the cost of installation plus engineering exceeds the amount deposited, such person shall upon demand pay such excess to the city.
D.
Public fire hydrants shall be located and installed, maintained and inspected in accordance with the requirements of the department. The location of all public fire hydrants shall be approved by the chief of the fire department of the city.
(Prior code § 7604.1.)
15.08.620 - Private fire protection service connection - Fees and charges - Installation by city.¶
A.
An applicant for a private fire protection service connection, other than an applicant who installs a private fire protection service connection pursuant to a main extension agreement, shall pay to the city the following fees and charges:
The area charge and frontage charge prescribed by Part 7, if not paid pursuant to other provisions of this chapter;
The actual cost of installation of the service connection plus fifteen percent thereof for engineering costs incurred by city.
B.
Payment for said service connection shall be made in advance of installation on the basis of estimates prepared by the department. At the completion of the installation, if the amount paid exceeds the cost of installation and engineering fees, such excess shall be refunded to the person who made payment; if the cost of installation plus engineering exceeds the amount deposited, such person shall upon demand pay such excess to city.
C.
The city shall furnish and install such private fire protection service connections within a reasonable time after the payment of said fees and charges and issuance of a connection permit, and subject to the availability of materials.
(Prior code § 7604.2.)
15.08.630 - Private fire protection service connection - Using water for other purposes prohibited.¶
No person shall use water from a private fire protection service connection except for fire protection purposes.
(Prior code § 7604.3.)
15.08.640 - Location of service connections.¶
A.
In urban areas within a service area, and with dedicated front or rear streets, or appropriate easements, standard service connections and private fire protection service connections will be installed at a convenient place within such roadway or easement or inside the customer's property line, as specified by the department.
B.
In areas within a service area which do not have dedicated front or rear streets or appropriate easements, standard service connections and private fire protection service connections shall be installed at a convenient point at or near the applicant's property.
C.
All service connections shall be readily accessible from the public street and no service connection shall be installed such that the meter will be more than twenty-five feet from a traveled way over which water
system maintenance vehicles can traverse without difficulty or damage to property. If any encroachment permit is needed to install such service connection, the applicant shall obtain such encroachment permit or assist the city in obtaining such encroachment permit. All installations shall be approved as to type, size and location by the director.
(Prior code § 7604.4.)
15.08.650 - Location for delivery of water.¶
The service connection will determine the point of delivery of water service to the customer.
(Prior code § 7604.5.)
15.08.660 - Connection remains city property when.¶
Whenever a service connection is installed wholly or partially upon a customer's premises, the service connection shall remain the property of city. No rent or other charge will be paid by the city where such service connections are located on a customer's premises.
(Prior code § 7604.7.)
15.08.670 - Customer responsibilities.¶
A.
It shall be the customer's responsibility to furnish and install the necessary piping to make the connection from a standard service connection or a private fire protection service connection to the place of consumption, and the customer shall keep such piping in good repair and in accordance with any requirements imposed by this chapter or by rules and regulations adopted by city. In addition, the customer shall furnish and install a main valve on the piping between such service connection and the point of customer's use.
B.
The customer shall not install any quick-closing valve or other equipment or devices upon the customer's premises which will cause excessive pressure surges in the water mains.
C.
The customer shall notify the department in writing prior to making any change in the area being serviced or prior to making any material change in the size, character or extent of the equipment or operations for which the water service is utilized.
D.
The customer shall be responsible for obtaining information from the city concerning the water pressures to be encountered in the area to be served, and for providing and maintaining any pressure-controlling devices required by the city.
E.
If a customer receiving service at the city's main or service connection must elevate or increase the pressure of the water received by means of a pump of any kind, the pump shall not be attached to any pipe directly connected to the city's distribution facilities. Such pumping or boosting of pressure shall be done from a sump, cistern or storage tank which may be served by, but not directly connected to, the city's distribution facilities.
For the purpose of private fire protection service only, customers may request an exception from the requirements of this Section 15.08.670E. by submitting a written application to the director and supporting plans which clearly describe the proposed location of the pump to the director for review and approval. The plans shall include but may not be limited to the following:
a.
Service point(s);
b.
Backflow prevention assembly location, make and model;
c.
Pump characteristics;
d.
Layout depicting the location of the proposed on-site pump and pipe configuration; and
e.
Any additional information that is requested by the director for the purpose of assisting the director in determining whether or not to grant an exception.
If the director determines that the plans satisfy the requirements of this Section 15.08.670E., the director may grant an exception enabling the customer to directly connect the customer's pump to the city's distribution facilities if the director finds that granting the exception:
a.
Will not reduce water quality or water system reliability; and
b.
Will not result in water velocities of greater than five feet per second in any main or service pipe within the municipal water system; and
c.
The customer has agreed to install such additional improvements as may be required by the director, including, at a minimum, a reduced pressure principle assembly to provide the necessary backflow prevention; and
d.
The customer's direct pump connection to the municipal water system facilities is for private fire protection service only and such connection has been reviewed and approved by the fire department; and
e.
The customer's direct pump connection to the municipal water system facilities complies with all applicable local and state laws and regulations.
(Prior code § 7604.6; Ord. 29031.)
15.08.680 - City access to customer premises.¶
The city and its authorized representatives shall at all reasonable hours have access to meters, service connections and other water facilities owned by city which may be located on customer's premises for purposes of installation, maintenance, operation, removal and other purposes incidental to the operation of the municipal water system. The customer's water system shall be open for inspection at all reasonable times to authorized representatives of city.
(Prior code § 7604.8.)
15.08.690 - Loss or damage - City and customer responsibility.¶
A.
The city will not be responsible for any loss or damage caused by any negligence or wrongful act of a customer or of a customer's authorized representatives in installing, maintaining, operating or using any or all appliances, facilities or equipment for which service is supplied.
B.
The customer will be held responsible for damage to the city's meters and other property resulting from the use or operation of appliances and facilities on customer's premises, including but not limited to damage caused by steam, hot water or chemicals.
(Prior code § 7604.9.)
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