Chapter 8E — CROSS-CONNECTION CONTROL

Article 1: General Provisions 6-8.900 Purpose 6-8.901 Applicability 6-8.902 Cross-Connection Control Coordinator 6-8.903 Other applicable rules and regulations 6-8.904 Severability Article 2: Definitions 6-8.905 Definitions Article 3: Protection Requirements 6-8.906 Backflow and unauthorized connections prohibited 6-8.907 Backflow installation 6-8.908 Entry and inspection 6-8.909 Backflow prevention assembly type 6-8.910 Where protection is required 6-8.911 Type of protection required Article 4: Inspection, Testing, and Maintenance Requirements 6-8.912 Inspection and testing of protective assemblies 6-8.913 Maintenance of backflow prevention assemblies 6-8.914 Replacement of protective assemblies Article 5: Notifications 6-8.915 Annual backflow testing notifications 6-8.916 Notice to install 6-8.917 Notice of violation Article 6: Reporting Requirements 6-8.918 Reporting backflow test results 6-8.919 Reporting of pollution or contamination Article 7: Administrative Remedies 6-8.920 Water service termination

(a) The purpose of this chapter is to protect the City’s potable water supply against actual or potential cross- connections from private on-site systems by isolating on-premises contamination or pollution that may occur due to undiscovered or unauthorized on-site cross-connections. This chapter is intended to protect the City’s distribution system through premises containment and is not intended to provide regulatory measures for protecting users from the hazards of cross-connections within their own premises. Notwithstanding the provisions in this chapter, the City accepts no responsibility for cross- connections or resulting hazards or contamination. (b) This chapter is intended to comply with the State Water Board’s Cross-Connection Control Policy Handbook and shall be in addition to, and not in lieu of, the controls and requirements of other regulatory agencies, such as local government agencies and local and State Health Departments. To the extent anything in the provisions within this

chapter conflict with applicable laws or regulations, as may be amended from time to time, the provisions of such laws or regulations, including the Cross-Connection Control Policy Handbook, shall control. (§ 5, Ord. 3297, eff. March 18, 2025)

The requirements imposed by this chapter shall apply to all potable water, irrigation, and fire service connections from the City. (§ 5, Ord. 3297, eff. March 18, 2025)

(a) The City has developed an active Cross-Connection Control Program (“Program”) and designated a Cross- Connection Control Coordinator (“Coordinator”) for the Program. The Coordinator shall maintain status as a cross- connection control specialist and be responsible for the development of, and the reporting, tracking, and other administrative duties of the Program. The Coordinator, or his/her designee, and the City Manager, or his/her designee, are authorized to administer and enforce this chapter and the Program. (b) Any questions or notifications regarding these provisions or the program should be directed to the Coordinator or the City Manager, or his/her designee. (§ 5, Ord. 3297, eff. March 18, 2025)

Other guidelines, rules and regulations, ordinances, and specifications that may be applied by the Coordinator and/or the City Manager when administering and enforcing the Program include but are not limited to: (a) Water Programs (Title 40, Chapter 1, Subchapter D of the Code of Federal Regulations). (b) Drinking Water (Division 104, Part 12 of the California Health and Safety Code). (c) Environmental Health (Title 22, Division 4 of the California Code of Regulations). (d) State Water Board’s Cross-Connection Control Policy Handbook (adopted December 19, 2023). (e) Manual of Cross-Connection Control, published by the Foundation for Cross-Connection Control and Hydraulic Research, University of Southern California, University Park, Los Angeles, CA, Current Edition. (f) EPA-570/9-89-007 Cross-Connection Control Manual, prepared by the U.S. Environmental Protection Agency. (g) Uniform Plumbing Code, published by IAPMO, Current Edition. (h) Manual M-14, published by AWWA, Current Edition. (i) Water conservation provisions as established in Chapter 8A of Title 6 of this code. (j) Water services and fees provisions as established in Chapter 8B of Title 6 of this code. (k) Recycled water use provisions as established in Chapter 8C of Title 6 of this code. (l) Design and construction of water facilities provisions as established in Chapter 8D of Title 6 of this code. (§ 5, Ord. 3297, eff. March 18, 2025)

If any section, subsection, sentence, clause or phrase of this chapter establishing rules and regulations for the use of potable water is for any reason found to be invalid or unconstitutional, such decision shall not affect the remaining portions of this chapter.

(§ 5, Ord. 3297, eff. March 18, 2025)

(a) “Air-gap separation” or “AG” shall mean a physical vertical separation of at least two (2) times the effective pipe diameter between the free- flowing discharge end of a potable water supply pipeline and the flood level of an open or non- pressurized receiving vessel, and in no case less than one (1) inch. (b) "ANSI” shall mean the American National Standards Institute. (c) “ANSI ISO 17024 accredited certifying organization” shall mean a State Water Board-recognized organization certifying backflow prevention assembly testers and meets CCCPH testing and performance standards. (d) “Applicant” shall mean any person, firm, corporation, association, or agency who desires to obtain water, sewer, and/or recycled water service from the City. (e) “Approved water supply” shall mean a water source that has been approved by the State Water Board for domestic use in a public water system and designated as such in a domestic water supply permit issued pursuant to of the Section 116525 of the California Health and Safety Code. (f) “Auxiliary water supply” shall mean a source of water, other than an approved water supply, that is either used or equipped, or can be equipped, to be used as a water supply and is located on the premises of, or available to, a customer. (g) "Backflow” shall mean an undesired or unintended reversal of flow of water and/or other liquids, gases, or other substances into the City’s water potable system. (h) “Backflow prevention assembly” or “BPA” shall mean a mechanical assembly designed and constructed to prevent backflow, such that while in-line it can be maintained and its ability to prevent backflow, as designed, can be field tested, inspected and evaluated. (i) “Backflow prevention assembly tester” shall mean a person who is certified by an American National Standards Institute ANSI ISO 17024 accredited certifying organization and holds a valid certification. (j) “Backsiphonage” shall mean a form of backflow due to a reduction in system pressure, which causes a sub- atmospheric pressure to exist in the water system. (k) “City” shall mean the City of Ontario, California. (l) “City Council” shall mean the City Council of the City of Ontario, California. (m) “City Manager” shall mean the City Manager of the City of Ontario, or his or her authorized representative. (n) “Contaminants” shall mean any substance that shall impair the quality of water, in such a way as to create an actual hazard to the public health through poisoning, the spread of disease, etc. (o) “Cross-connection” shall mean any actual or potential connection or structural arrangement between a public water system, including a piping system connection to the City’s distribution system and located on the premises of a customer or available to the customer, and any source or distribution system containing liquid, gas, or other substances not from an approved water supply. (p) “Cross-Connection Control Policy Handbook” or “CCCPH” shall mean the State Water Board’s Cross- Connection Control Policy Handbook, which are standards and principles for California’s Public Water Systems. (q) “Customer” shall mean a person, firm, or corporation who is the recipient of water service from the City. (r) “Degree of Hazard” shall mean either a pollutant (non-health hazard) or contaminant (health hazard); derived from the assessment of the materials, which may come in contact with the City’s distribution system through a cross- connection. (s) “Distribution system” has the same meaning as defined in of the California Code of Regulations, Title 22, Division 4, Chapter 2, Section 63750.50.

(t) “Double check detector backflow prevention assembly” or “DCDA” shall mean a double check valve backflow prevention assembly that includes a bypass with a water meter and double check backflow prevention assembly, with the bypass’s water meter accurately registering flow rates up to two gallons per minute and visually showing a registration for all rates of flow. This type of assembly may only be used to isolate low hazard cross-connections. (u) “Double check detector backflow prevention assembly – type II” or “DCDA-II” shall mean a double check valve backflow prevention assembly that includes a bypass around the second check, with the bypass having a single check valve and a water meter accurately registering flow rates up to two gallons per minute and visually showing a registration for all rates of flow. This type of assembly may only be used to isolate low hazard cross-connections. (v) “Double check valve backflow prevention assembly” or “DC” shall mean an assembly consisting of two independently acting internally loaded check valves, with tightly closing shut-off valves located at each end of the assembly (upstream and downstream of the two check valves) and fitted with test cocks that enable accurate field testing of the assembly. This type of assembly may only be used to isolate low hazard cross-connections. (w) “Fire protection system” shall mean automatic fire sprinkler installations and/or private onsite fire hydrants served with potable water through a separate service connection. (x) “Hazard assessment” shall mean an evaluation of an applicant, owner, or customer’s premises designed to evaluate the types and degrees of hazard at a user’s premises. (y) “High hazard cross-connection” shall mean a cross-connection that poses a threat to the potability or safety of the City’s water supply. Materials entering the City’s water supply through a high hazard cross-connection are contaminants or health hazards. (z) “Low hazard cross-connection” shall mean a cross-connection that has been found to not pose a threat to the potability or safety of the public water supply but may adversely affect the aesthetic quality of the potable water supply. Materials entering the public water supply through a low hazard cross-connection are pollutants or non-health hazards. (aa) “ISO” shall mean the International Organization for Standardization. (bb) “Premises” shall mean the lot, parcel, or property to which potable water is being supplied by the City or for which potable water service has been requested. (cc) “Premises containment” shall mean protection of the City’s distribution system from backflow from a customer’s premises through the installation of one or more air-gaps or BPAs, installed as close as practical to the user’s service connection, in a manner that isolates the customer’s water supply from the City’s distribution system. (dd) “Potable water” shall mean water furnished to the customer which meets applicable local, state and federal drinking water standards. (ee) “Pollutants” shall mean any substance that impairs the quality of the water to a degree, which does not create a hazard to the public health but which does adversely and unreasonably affect the aesthetic qualities of such waters for domestic use. (ff) “Readily accessible” shall mean capable of being reached for testing and/or maintenance, without the need of removing any access panel, door, or similar obstruction. (gg) “Reduced pressure principle backflow prevention assembly” or “RP” shall mean an assembly with two independently acting internally loaded check valves, with a hydraulically operating mechanically independent differential-pressure relief valve located between the check valves and below the upstream check valve. The assembly shall have shut-off valves located upstream and downstream of the two check valves, and test cocks to enable accurate field testing of the assembly. (hh) “Reduced pressure principle detector backflow prevention assembly” or “RPDA” shall mean a reduced pressure principle backflow prevention assembly that includes a bypass with a water meter and reduced pressure

principle backflow prevention assembly, with the bypass’ water meter accurately registering flow rates up to two gallons per minute and visually showing a registration for all rates of flow. (ii) “Reduced pressure principle detector backflow prevention assembly – type II” or “RPDA-II” shall mean a reduced pressure principle backflow prevention assembly that includes a bypass around the second check, with the bypass having a single check valve and a water meter accurately registering flow rates up to two gallons per minute and visually showing a registration for all rates of flow. (jj) “Service connection” shall mean the terminal end of a service connection from the City’s distribution system (i.e., where the City may lose jurisdiction and sanitary control of the water at its point of delivery to the consumer’s water system) and the point in a water system where the City’s water supply can be protected from backflow using an air-gap or backflow prevention assembly. If a water meter is installed at the end of the service connection, then the service connection shall mean the downstream end of the water meter. (kk) “State Water Board” shall mean the California State Water Resources Control Board. (§ 5, Ord. 3297, eff. March 18, 2025)

Article 3: Protection Requirements

(a) No person is permitted to cause, permit, facilitate or maintain an actual or potential cross-connection or any type of connection that permits an actual or potential backflow of water to the City’s distribution system. (b) No physical connection shall hereafter exist, or be installed, located, maintained or operated, between the City’s distribution system (including its appurtenant mains, pipes, fixtures, equipment or appliances) and any other water supply system or any sewer or drainage system, or any steam, gas or chemical line, pipe or conduit, or any device, boiler tank or container whereby a contamination or pollution or any dangerous, impure, unsanitary or nonpotable substance (solid, liquid, or gaseous or any combination thereof) may now, or hereafter be introduced into any portion of City’s distribution system by backflow, backsiphonage, or any other method, manner, means, or cause whatsoever. (c) It is unlawful for any person to make a permanent or temporary connection onto a backflow prevention assembly for the purpose of bypassing the backflow prevention assembly. (§ 5, Ord. 3297, eff. March 18, 2025)

(a) No person is permitted to install, maintain, or allow a metered water service connection to any premises served by the City unless the City’s distribution system is protected in conformance with applicable state law or regulation (including the Cross-Connection Control Policy Handbook) and this chapter. Any person who is required to install an approved backflow prevention assembly must install, maintain, inspect and test such assembly in accordance with applicable state law or regulation (including the Cross-Connection Control Policy Handbook) and this chapter at the applicant, owner, or customer’s own expense and within the time specified for installation. Every backflow prevention assembly required by law, regulation, or this chapter must be of model and size approved by the City. Failure, refusal or inability on the part of the applicant, owner, or customer to install said assembly or assemblies constitutes grounds for discontinuing water service to such metered or non-metered water service connections until such assembly or assemblies have been properly installed. (b) Backflow prevention assemblies shall be installed on the premises, in accordance with the City's standards, before the first branch line leading off the service and not on the City’s portion of the system. Backflow prevention assemblies shall be located as close as practical to the applicant, owner, or customer’s service connection, or at a

location approved by the City. Backflow prevention assemblies shall be readily accessible for testing and maintenance and no device shall be submerged at any time. (c) All backflow prevention assemblies required by this chapter shall be installed in accordance with any and all criteria set forth in Cross- Connection Control Policy Handbook Section 3.3.2. (d) Notwithstanding subsection (a), the City maintains the right to install, test, and maintain a backflow prevention assembly on premises where water service is provided. The cost thereof shall be borne by the applicant, owner, or customer. (§ 5, Ord. 3297, eff. March 18, 2025)

All applicant, owner, or customer systems and premises shall be open for inspection at all reasonable times to authorized representatives of the City to enable the City to ascertain the existence of cross-connections or other structural or sanitary hazards, including violations of the cross-connection rules and regulations in this chapter. When such a condition becomes known, the City shall deny or discontinue service to the premises, in accordance with this chapter. Water service will be discontinued until the applicant, owner, or customer has corrected the condition(s) in conformance with state laws and City requirements relating to plumbing and water supplies, and with regulations adopted pursuant thereto. (§ 5, Ord. 3297, eff. March 18, 2025)

Newly installed and replaced backflow prevention assemblies required in this chapter shall be of models approved by the City. Approved backflow prevention assemblies meet one of the following requirements: (a) Air-gaps (AG) shall meet the requirements in Table 1, Minimum Air Gaps for Generally used Plumbing Fixtures, page 4 of the American Society of Mechanical Engineers (ASME) A112.1.2-2012 (R2017). (b) Double check valve backflow prevention assemblies (DC) and reduced pressure principle backflow prevention assemblies (RP) shall be inspected, tested, and approved under the standards established in the Manual of Cross- Connection Control, published by the Foundation for Cross-Connection Control and Hydraulic Research, University of Southern California, University Park, Los Angeles, CA, Current Edition. (§ 5, Ord. 3297, eff. March 18, 2025)

Backflow protection for the City’s potable water supply shall be provided on each water service connection downstream of the water meter but before the structural dwelling to: (a) Premises having an auxiliary water supply such as recycled or non-potable water systems; (b) Premises on which any substance is handled in such fashion that could permit entry into the water system. This shall include the handling of process waters and waters originating from the City’s distribution system that have been subject to deterioration in sanitary quality; (c) Premises where there is any material dangerous to health which is handled in such a fashion as to create an actual or potential hazard. Examples of premises where actual, or potential, health hazards, or conditions will exist include, but are not limited to, the following: sewage treatment plants, sewage pumping stations, chemical manufacturing plants, hospitals, mortuaries, plating works, etc; (d) Premises that have pressurized equipment installed;

(e) Premises that have landscape where potable water is used to irrigate; (f) Premises that have fire protection systems installed; (g) Premises that have internal cross-connections, unless such cross-connections are abated to the satisfaction of the City and approved by the state or local health agency; (h) Premises having intricate plumbing and piping arrangements or where not all portions of the premises are readily accessible for inspection purposes; (i) Premises having a repeated history of cross-connections being established or re-established; (j) Premises being served water through a temporary above ground water service connection; (k) Premises having a change in customer (either owner or tenant) on any commercial or industrial premise(s) where a backflow prevention assembly is not installed; the new or previous owner or customer shall notify the City immediately. The City will then reassess the level of protection required. Also, any alterations or improvements to existing onsite facilities that may affect the level of protection required must be reported immediately to the City to be evaluated; and (l) Premises that meet the definition of high-hazard cross-connection control premise under Appendix D of the Cross-Connection Control Policy Handbook. (§ 5, Ord. 3297, eff. March 18, 2025)

(a) The type of protection required on potable water services is related to the degree of hazard that exists on the premises as specified in this chapter and Appendix D of the Cross-Connection Control Policy Handbook. (b) The type of protective device authorized for potable water services is a reduced pressure principle backflow prevention assembly (RP). This includes premises that utilize a single potable water service to a dwelling and irrigating landscape. (c) Premises identified as a high hazard cross-connection control premise shall install a reduced pressure principle backflow prevention assembly (RP) or air-gap separation (AG), or both. Customers shall comply with any additional requirements or degrees of protection for particular high hazard cross-connections set forth in Appendix D of the Cross-Connection Control Policy Handbook. (d) Except for low hazard fire protection systems that meet the criteria forth in Cross-Connection Control Policy Handbook Section 3.2.2.(e)(3), fire protection systems shall be protected with either double check detector backflow prevention assembly (DCDA or DCDA-type II) or reduced pressure principle detector backflow prevention assembly (RPDA or RPDA-type II). (e) Dedicated service for the sole purpose of irrigating landscape with potable water shall be protected with a reduced pressure principle backflow prevention assembly (RP). Pressure vacuum breakers are not allowed to be installed on dedicated irrigation lines. (§ 5, Ord. 3297, eff. March 18, 2025)

Article 4: Inspection, Testing, and Maintenance Requirements

(a) It shall be the duty and the sole responsibility of the applicant, owner, or customer of any premises on which backflow prevention assemblies are installed to have inspections and testing made at least once a calendar year, or more often in those instances where successive inspections indicate repeated failure. All inspections and testing shall

be performed by a certified backflow prevention assembly tester that meets all requirements set forth in the State Water Board’s Cross-Connection Control Policy Handbook. (b) Backflow prevention assemblies shall also be tested immediately after they are installed, relocated or repaired and shall not be placed in service unless they are functioning as designed. (c) Whenever a backflow prevention assembly tester observes a backflow incident or an unprotected cross- connection at a backflow prevention assembly or prior to the applicant, owner, or customer’s premises, the backflow prevention assembly tester shall notify the City within twenty- four (24) hours. The City shall immediately discontinue water service to the premises and conduct an investigation. Water service shall not be restored until the City receives confirmation of a passing test. (d) Premises with air-gap separations shall be visually inspected at least annually to determine compliance with this chapter by a person certified as backflow prevention assembly tester or certified cross-connection control specialist pursuant to the State Water Board’s Cross-Connection Control Policy Handbook. (e) From time to time, representatives of any health agency having jurisdiction and/or the City may conduct evaluations of any premises where water service is provided by the City. The purpose of such evaluations is to determine if any actual or potential cross-connections exist, if there are any unapproved uses, and to assess compliance with applicable laws and regulations. Applicant, owner, or customer shall provide reasonable cooperation in facilitating such evaluations. (§ 5, Ord. 3297, eff. March 18, 2025)

(a) The applicant, owner, or customer shall notify the City any time a backflow prevention assembly is repaired, replaced, or relocated. (b) A backflow prevention assembly shall be repaired or replaced by, and at the sole expense of the applicant, owner, or customer whenever it is found to not function properly as designed. A backflow prevention assembly that fails a test or inspection pursuant to § 6-8.912 must be repaired or replaced within thirty (30) days of notification of the failure. (c) Records of all tests and repairs shall be maintained by the applicant, owner, or customer and submitted to the City in accordance with § 6-8.918. The City may request records regarding any backflow prevention assemblies on the premises. (d) A backflow prevention assembly may be removed for repair or replacement, provided that water service is discontinued until repair or replacement is completed and the assembly is returned to service, or the service connection is equipped with other backflow protection approved by the City. A retest shall be performed immediately following the repair or replacement of the assembly. (e) A backflow prevention assembly may be relocated following confirmation by the City that the relocation will continue to provide the required protection and satisfy installation requirements. A retest shall be performed immediately following the relocation of the assembly before water service is restored. (§ 5, Ord. 3297, eff. March 18, 2025)

Whenever an existing backflow prevention assembly is to be moved from its present location, or when it requires more than minimum maintenance, or when the City finds that the improper maintenance of the assembly constitutes a hazard to health, the assembly shall be replaced by the owner with a backflow prevention assembly meeting the requirements of this chapter.

(§ 5, Ord. 3297, eff. March 18, 2025)

Article 5: Notifications

The City will provide annual testing notifications to an owner or customer’s premise as follows: (a) First notice. The City will notify the owner or customers when routine backflow prevention assembly testing is needed. The notice will include the date when the test shall be completed by forty-five (45) days after the date of the notice. (b) Second notice. A second notice shall be sent to each owner or customer that does not have the backflow prevention assembly tested as prescribed in the first notice within the time allowed. The second notice will give the owner or customer a twenty-one (21) day period to have the backflow prevention assembly tested or take other corrective action. (c) Notice of non-compliance. If no action is taken within the 21-day period, then a notice of non-compliance will be sent to the owner or customer giving the owner or customer a final ten (10) day period to have the assembly tested or take other corrective action. (§ 5, Ord. 3297, eff. March 18, 2025)

The City shall survey its service area and conduct a hazard assessment as required by Chapter 3, Article 2 of the Cross-Connection Control Policy Handbook. The City shall issue a notice to install for all premises assessed and determined to require approved backflow prevention assembly. A backflow prevention assembly shall be installed in accordance with this chapter within ninety (90) days from the date of the notice to install. (§ 5, Ord. 3297, eff. March 18, 2025)

It shall be the applicant, owner, or customer’s responsibility to ensure backflow prevention assemblies are installed appropriately and demonstrate the assembly is functioning adequately as designed. Failure to install or demonstrate the proper functioning of backflow prevention assemblies by the due date prescribed in §§ 6-8.915 or 6-8.916, or re- test based on criteria described in § 6-8.913, shall be considered non-compliant with this chapter. A notice of violation shall be issued stating the cause of non-compliance with this chapter, when water services will be discontinued, corrective actions the owner or customer shall take to correct the deficiency or violation, and administrative fees to restore water service as prescribed in Chapter 8B of Title 6 of this code. (§ 5, Ord. 3297, eff. March 18, 2025)

Article 6: Reporting Requirements

The City uses a unified cross-connection software system for the management and reporting of backflow prevention assemblies. Test results shall be electronically submitted to the City through an electronic portal by the due date prescribed in §§ 6-8.916 or 6-8.917 or when a device has been subjected to the criteria described in § 6-8.914. Copies

of the completed forms shall also be sent to the local Health Department. The City will maintain records in accordance with Cross-Connection Control Policy Handbook Section 3.5.1. (§ 5, Ord. 3297, eff. March 18, 2025)

In the event of contamination or pollution of the City’s distribution system due to a cross- connection on the premises, the local health officer and City shall be promptly advised by the person responsible for the premise so that appropriate measures may be taken to mitigate the contamination or pollution. (§ 5, Ord. 3297, eff. March 18, 2025)

Article 7: Administrative Remedies

(a) If the City determines that water uses or conditions encountered represent a clear and immediate hazard to the City’s potable water supply that cannot be immediately abated, the City shall institute the procedure for discontinuing water service. Conditions or water uses that create a basis for water service termination shall include, but are not limited to, the following: (1) Refusal to install a required backflow prevention assembly. (2) Refusal to test a backflow prevention assembly. (3) Refusal to repair a faulty backflow prevention assembly. (4) Refusal to replace a faulty backflow prevention assembly. (5) Direct or indirect connection between the City’s distribution system and a sewer system. (6) Unprotected direct or indirect connection between the City’s distribution system and a system or equipment containing contaminants. (7) Unprotected direct or indirect connection between the City’s distribution system and an auxiliary water system. (8) A situation which presents an immediate health hazard to the City’s distribution system, as determined by the State Water Board, health agency or the City. (b) For conditions described in §§ 6-8.920(a)(1)-(4), the City will terminate service to an applicant, owner, or customer’s premise(s) if no action is taken within the due date provided in the Notice of Non-Compliance as described in §§ 6-8.915(c). A final Notice of Violation shall be provided to the applicant, owner, or customer, prescribing the necessary actions to comply with this chapter, state, and federal regulatory requirements, and administrative penalties to restore water service. (c) Water service will be terminated and remain turned off until the assembly is tested and passes the test or other corrective action is taken and approved by the City in accordance with this chapter. Administrative fees to restore water service shall be paid in advance of the water being turned on. (d) For conditions described in §§ 6-8.920(a)(5)-(8), the City will make reasonable effort to advise the applicant, owner, or customer of intent to terminate water service. Then, the City will terminate the water service and lock the service valve in the closed position. Water service will not be reinstated until correction of all violations has been approved by the City. Failure to correct the violations may result in permanent termination of water service in accordance with this chapter. (§ 5, Ord. 3297, eff. March 18, 2025)