Los Angeles County Municipal Code Ch. 16.91 Customer Service

Each state franchise holder shall comply with all applicable customer service and consumer protection standards, including, to the extent not inconsistent with California Public Utilities Code section 5900, all existing and subsequently enacted customer service and consumer protection standards established by state and federal law and regulation.

(Ord. 2007-0047 (part), 2007.)

A.

The county shall monitor compliance with and enforce the provisions of Section 16.91.010.

B.

For any material breach, as defined in California Public Utilities Code section 5900(j), by a state franchise holder of applicable customer service and consumer protection standards, the county may impose the following penalties:

For the first occurrence of a material breach, a fine of $500.00 shall be imposed for each day the violation remains in effect, not to exceed $1,500.00 for each violation.

For a second material breach of the same nature within 12 months, a fine of $1,000.00 shall be imposed for each day the violation remains in effect, not to exceed $3,000.00 for each violation.

For a third or further material breach of the same nature within 12 months, a fine of $2,500.00 shall be imposed for each day the violation remains in effect, not to exceed $7,500.00 for each violation.

C.

Any penalties imposed by the county shall be imposed in a manner not inconsistent with California Public Utilities Code section 5900.

D.

To the extent not inconsistent with California Public Utilities Code section 5900, the county may waive, modify, or defer the imposition of a penalty.

(Ord. 2007-0047 (part), 2007.)