Brentwood Municipal Code Art. 12 Comments or Complaints About Sewer Service

A user may comment or complain about sewer service by writing, emailing or telephoning the city. The director will meet with the user in person or by telephone, at the user's request, and endeavor to resolve the issue. The director will issue a decision on the issue in writing, which decision will be final unless appealed in writing to the city as set forth in Section 13.04.1225.

(Ord. 941 § 2, 2015)

A dispute over billing will be addressed through the procedures set forth in Chapter 3.26.

(Ord. 941 § 2, 2015)

A user may appeal a decision of the director in writing to the city manager within five days of receipt of the director's decision. The written appeal must state the reason for the appeal and specify any facts or evidence in support of the request. The city manager or designee, who may be a city hearing officer, will promptly consider the appeal and provide a written decision within ten days of the filing of an appeal. The city manager's determination will be final.

(Ord. 941 § 2, 2015)