Beverly Hills Municipal Code Art. 8 Third-Party Food Delivery Services

DELIVERY FEE: A fee charged by a Third-Party Food Delivery Service for providing a Retail Food Establishment with a service that delivers food and beverages from such establishment to customers.

CORE DELIVERY SERVICE: A service that (1) lists a Retail Food Establishment, and makes the Retail Food Establishment discoverable, on all modalities or platforms offered by a Third-Party Food Delivery Service, including but not limited to any website, mobile application, or other internet service where a Third-Party Food Delivery Service lists Retail Food Establishments, (2) facilitates and/or performs the delivery (through employees or independent contractors of the third-party food delivery service and/or such establishments) of food and/or beverages from Retail Food Establishments to customers, and (3) reaches residents throughout the City, provided that a Third-Party Food Delivery Service may adjust delivery area at the request of a Retail Food Establishment, or to protect the health or safety of food, customers, or people performing deliveries. Core Delivery Service does not include any other service that may be provided by a Third-Party Food Delivery Service to a Retail Food Establishment, including but not limited to advertising services, search engine optimization, business consulting, or credit card processing.

ONLINE ORDER: An order placed by a customer, including a phone order, for delivery or pick-up from a Retail Food Establishment located within the City.

PURCHASE PRICE: The menu price of the items contained in an Online Order, minus any applicable coupon or promotional discount provided to the customer by the Retail Food Establishment through the Third-Party Food Delivery Service. Such term therefore excludes taxes, gratuities and any other fees or costs that may make up the total amount charged to the customer of an Online Order.

RETAIL FOOD ESTABLISHMENT: A restaurant, delicatessen, bakery, coffee shop, or other eat-in or carry-out service of processed or prepared raw and ready-to-eat food or beverages.

THIRD-PARTY FOOD DELIVERY SERVICE: Any website, mobile application or other internet service that offers or arranges for the sale of food and beverages prepared by, and the delivery or pick-up of food and beverages from no fewer than twenty (20) separately owned and operated Retail Food Establishments. (Ord. 23-O-2873, eff. 3-8-2023; amd. Ord. 24-O-2893, eff. 5-17-2024)

It shall be unlawful for a Third-Party Food Delivery Service to do the following:

A. Charge a Retail Food Establishment a Delivery Fee that totals more than fifteen percent (15%) of the Purchase Price of each Online Order.

B. The fee limit in subsection A of this Section shall not apply to a Third-Party Food Delivery Service that does both of the following:

1. Offers all Retail Food Establishments the option to obtain Core Delivery Service for a total fee, commission, or charge not to exceed 15% of the purchase price of the online order, without requiring the purchase of additional services; and

2. No later than May 1, 2024, notifies all Retail Food Establishment that have an existing contract with the Third-Party Food Delivery Service of the option described in subsection B(1).

C. Charge a Retail Food Establishment any amount designated as a Delivery Fee for an Online Order that does not involve the delivery of food or beverages.

D. Charge a Retail Food Establishment any combination of fees, commissions, or costs for the Retail Food Establishment's use of the Third-Party Food Delivery Service unless the contract between the Retail Food Establishment and the Third-Party Food Delivery Service allows for fees, commissions, and costs other than a Delivery Fee. For the purpose of this subsection, fees, commissions, or costs do not include the Delivery Fee.

E. Charge a Retail Food Establishment any fee, commission, or cost other than as permitted in subsections A through D, above.

F. Take any portion of the tip or gratuity that will be paid to the person delivering the food or beverages. (Ord. 23-O-2873, eff. 3-8-2023; eff. Ord. 24-O- 2893, eff. 5-17-2024)

The Third-Party Food Delivery Service shall disclose to the customer before the final purchase an accurate, clearly identified, and itemized cost breakdown of each transaction, including, but not limited to the following:

A. The Purchase Price of the food and beverages at the cost listed on the Retail Food Establishment's menu.

B. Each fee, commission, or cost charged to the customer by the Third-Party Food Delivery Service.

C. Any tip or gratuity that will be paid to the person delivering the food or beverages. (Ord. 23-O-2873, eff. 3-8-2023; eff. Ord. 24-O-2893, eff. 5-17-2024)

A Third-Party Food Delivery Service shall not intentionally inflate or alter a Retail Food Establishment's purchase price without the consent of the establishment's owner or the owner's designee, except that a Third-Party Food Delivery Service may charge additional fees to the consumer in accordance with section 4-4-803. (Ord. 24-O-2893, eff. 5-17-2024)

A Third-Party Food Delivery Service shall terminate any service contract with a Retail Food Establishment within 72 hours after the Retail Food Establishment provides oral or written notice of its decision to terminate the contract to the address or contact designated for communications regarding the termination or amendment of a contract in either the parties' contract, or if no such address is noted in the contract, to the address or contact in the version of the Third-Party Food Delivery Service's software application or website used by or accessible to the Retail Food Establishment, or if no such individual is so specified in either of the above, to either the individual designated on the website of the California Secretary of State as agent for service of process for the Third-Party Food Delivery Service, or to any officer or local or regional manager of the Third-Party Food Delivery Service. For purposes of this Section, "written notice" shall include any writing delivered by email, text message or similar message transmitted through phone or software application, facsimile, personal delivery, or mail service. (Ord. 24-O-2893, eff. 5- 17-2024)

Third-Party Food Delivery Services shall maintain records sufficient to document their compliance with Sections 4-4-802 through 4-4-806, including but not limited to all relevant agreements, invoices, and transaction records, for three years from the date of any related customer transaction.

At any time, a Retail Food Establishment may direct any Third-Party Food Delivery Service to disclose any documents and records required to be retained with respect to any Retail Food Establishment. Any Third-Party Food Delivery Service so directed must disclose specified documents and records to Retail Food Establishment within 72 hours, not counting weekends or holidays. (Ord. 24-O-2893, eff. 5-17-2024)

If a Third-Party Food Delivery Service is in violation of this Article, including charging a Retail Food Establishment fees that violate this Article, the Retail Food Establishment shall provide written notice to the Third-Party Food Delivery Service requesting compliance with this Article, and a refund of excessive fees if applicable, within seven days. If the Third-Party Food Delivery Service does not take action to comply with this Article, or provide the refund requested if applicable, after seven days or the Third-Party Food Delivery Service continues to violate the terms of this Article after the initial notice and seven-day cure period, a Retail Food Establishment may enforce this Article by means of a civil action seeking damages and injunctive relief. The prevailing party in any such action shall be entitled to an award of reasonable attorney fees. (Ord. 23-O-2873, eff. 3- 8-2023; amd. Ord. 24-O-2893, eff. 5-17-2024)