Azusa Municipal Code Art. VII Services

A cable system shall provide, as a minimum, the broad programming categories listed in the franchise.

(Ord. No. 95-08, § 8.1, 4-17-95)

Grantee shall inform grantor, at least 45 days and subscribers at least 30 days in advance of making any change in a cable service or in the rates charged therefor, unless grantor agrees to waive this requirement in writing.

(Ord. No. 95-08, § 8.2, 4-17-95)

Grantee shall not discriminate between or among subscribers within one type or class in the availability of services at either standard or differential rates according to published rate schedules. No charges may be made for services except as listed in published schedules which are available to inspection by anyone at grantee's office, quoted by grantee on the telephone, and displayed or communicated to all potential subscribers.

(Ord. No. 95-08, § 8.3, 4-17-95)

Grantee may not charge subscribers for services more than one month in advance unless an individual subscriber requests a longer period. Bills may be due and payable upon mailing but shall not be delinquent, and no late charge penalties shall be assessed, until the later of: (1) 30 days from postmark; or (2) service has actually been provided for the billed period. All bills and billing statements shall clearly indicate the billing period, the actual due date, and the delinquent or late remedy or assessment.

(Ord. No. 95-08, § 8.4, 4-17-95)

Grantee may disconnect a subscriber only for cause, which shall include, without limitation, the following:

(1) Payment delinquency in excess of 45 days.

(2) Willful or negligent damage to or misappropriation of grantee property.

(3) Monitoring, tapping, or tampering with grantee's system, signals, or service.

(4) Threats of violence to grantee's employees or property.

(Ord. No. 95-08, § 8.5, 4-17-95)

Grantee shall, upon subscriber's written request, reconnect service which has been disconnected for payment delinquency when payment has removed the delinquency. If authorized by applicable law, a published standard charge may be made for reconnection. Grantee shall not be required to make more than three reconnections for the same subscriber if the disconnections involved were caused by payment delinquency within the past 24 months. Reconnection for disconnects covered by section 22-135(b), (c) or (d) shall be at grantee's sole discretion.

(Ord. No. 95-08, § 8.6, 4-17-95)

(a) Grantee shall promptly provide and maintain service to the residential, commercial, and industrial structures as provided in the franchise, in the service area as defined in the franchise, upon request of the lawful occupant or owner.

(b) In the case of a new drop, grantee shall advise each subscriber that he/she has the right to require his/her installation be done over any route on his/her property, and in any manner he/she may elect which is technically feasible and consistent with proper construction practices. If the subscriber requests installation other than a standard installation, then the subscriber may be required to pay a reasonable fee for the time and materials occasioned by the installation.

(c) For purposes of this section, a standard installation shall include installation of drop cable with fittings up to 150 feet from the CATV distribution system measured along the cable from the center line of the street or utility easement through the house wall or at the customer's option through the floor from a house vent or crawl space directly to the customer's television set with five feet of cable from the wall or floor entry to the TV set. Also included as part of a standard installation is the grounding cable, fine tuning of the television set and the provision of the appropriate literature.

(d) After cable service has been established by activating trunk and/or distribution cables for any area, grantee shall provide service to any person requesting service in that area within seven days from the date of request, provided that the grantee is able to secure all rights-of-way necessary to extend service to such potential subscriber within such seven-day period on reasonable terms and conditions.

(Ord. No. 95-08, § 8.7, 4-17-95)

For each nonstandard drop installed, the grantee may charge the subscriber for the cost of material and labor in excess of that for a standard drop. Grantee shall provide each subscriber a written estimate of all charges prior to installation and obtain subscriber's written authorization in advance for all nonstandard drop charges.

(Ord. No. 95-08, § 8.8, 4-17-95)

At such time as a converter or terminal becomes necessary for subscribers to have access to all services on its system, grantee shall make them available to subscribers. Grantee may require each subscriber who elects to take a converter or terminal to furnish a security deposit therefor.

(1) Each device shall be and remain the property of the grantee unless grantor approves or requires its sale to the subscriber. Grantee shall be responsible for maintenance and repair of all equipment owned by grantee and may replace it as grantee may from time-to-time elect, except that subscriber shall be responsible for loss of or damage to any such device while in his/her possession.

(2) Upon termination or cancellation of subscriber's service, subscriber shall promptly return grantee's property to grantee in the same condition as received, reasonable wear and tear excepted.

(3) Grantee may apply the security deposit against any sum due from subscriber for loss of or damage to such converter exceeding reasonable wear and tear. In the event that no security deposit has been required, the grantee may charge the subscriber for any such damage exceeding reasonable wear and tear.

(4) If grantee has no claim against the deposit, grantee shall return it, or the balance, to the subscriber within 20 days of return of the converter.

(Ord. No. 95-08, § 8.9, 4-17-95)