Alameda County Municipal Code Art. III Customer Service

Each state franchise holder shall comply with all applicable customer service and consumer protection standards, including, to the extent consistent with California Public Utilities Code Section 5900, all existing and subsequently enacted customer service and consumer protection standards established by state and federal law and regulation.

(Ord. No. 2009-10, § 1, 3-17-2009)

A. The county shall monitor compliance with and enforce the provisions of Section 3.17.110.

B. For material breaches, as defined in California Public Utilities Code Section 5900, by a state franchise holder of applicable customer service and consumer protection standards, the county may impose the following penalties:

1. For the first occurrence of a material breach, a fine of five hundred dollars ($500.00) may be imposed for each day the violation remains in effect, not to exceed one thousand five hundred dollars ($1,500.00) for each violation.

2. For a second material breach of the same nature within twelve (12) months, a fine of one thousand dollars ($1,000.00) may be imposed for each day the violation remains in effect, not to exceed three thousand dollars ($3,000.00) for each violation.

3. For a third material breach of the same nature within twelve (12) months, a fine of two thousand five hundred dollars ($2,500.00) may be imposed for each day the violation remains in effect, not to exceed seven thousand five hundred dollars ($7,500.00) for each violation.

C. Any penalties imposed by the county shall be imposed in a manner consistent with California Public Utilities Code Section 5900 and the provisions of Chapter 12.8 of this code.

D. The county administrator is authorized to provide any notices required under California Public Utilities Code Section 5900. The county administrator shall coordinate with the division of ratepayer advocate to protect consumers in the county.

(Ord. No. 2009-10, § 1, 3-17-2009)