| Prohibited acts |
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Cut off or fail to provide required services, or threaten to, including utilities, reasonable access, or doors/windows not promptly replaced. Applies: Applies to the landlord or the landlord's agent, representative or employee acting in bad faith.
§ 17-02.103 · code textNo Landlord, and no agent, representative, or employee of the Landlord, shall engage in any act or omission described below in bad faith. Each act or omission in violation of this section constitutes harassment.
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Skip, or threaten to skip, repairs or maintenance the rental agreement or state/local housing, health or safety laws require. Applies: Applies to the landlord or the landlord's agent, representative or employee acting in bad faith.
§ 17-02.103 · code textFail to perform or threaten to fail or perform, repairs or maintenance required by a Rental Housing Agreement or by state or local housing, health, or safety laws.
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Fail to finish repairs or maintenance with due diligence, or fail to follow proper industry containment or remediation protocols. Applies: Applies to repairs or maintenance once started; the protocols limit exposure to noise, dust, lead paint, mold, asbestos or other harmful building materials.
§ 17-02.103 · code textFail to exercise due diligence in completing repairs or maintenance once undertaken or fail or follow appropriate industry repair containment or remediation protocols designed to minimize expose to noise, dust, lead paint, mold, asbestos, or other building materials with potentially harmful health impacts.
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Take or threaten action to recover possession, force a move-out, cut a housing service, or raise rent to retaliate. Applies: Retaliation for asserting or using a right under the article, including asking for reasonable repairs or maintenance, or to deter doing so.
§ 17-02.103 · code textTake, or threaten to take, any action to recover possession or cause the Tenant to quit the Rental Unit involuntarily, decrease a Housing Service, or increase Rent with the intent to retaliate against the Tenant for the Tenant's assertion or exercise of any right under this Article
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Ask a tenant for sexual conduct in exchange for eviction protection, repairs or maintenance, or meeting a landlord obligation. Applies: Applies to the landlord or the landlord's agent, representative or employee acting in bad faith.
§ 17-02.103 · code textSolicit a Tenant for sexual conduct in exchange for protection from eviction, repairs or maintenance of the Rental Unit or rental property, or the fulfilment of an obligation of the Landlord under the Rental Housing Agreement or law.
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Abuse the right to enter a rental unit, including entering or photographing areas beyond a lawful entry or inspection. Applies: Entry rights as set and limited by state law.
§ 17-02.103 · code textAbuse the right of access into a rental unit as established and limited by Cal. Civil Code § 1954 or successor statute, including entering or photographing portions of the Rental Unit that are beyond the scope of a lawful entry or inspection.
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Remove a tenant's personal property, furnishings, or housing-service items without the tenant's prior written consent. Applies: Except when done under the state law procedures for this.
§ 17-02.103 · code textRemove from the Rental Unit personal property, furnishings, or other items that belong to the tenant or that are part of the Housing Services without the prior written consent of the Tenant, except when done pursuant to the procedures set forth in Cal. Civil Code § 1980 et seq., or successor statute.
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Remove, or cause removal of, a tenant's vehicle in violation of applicable law. Applies: Towing that applicable law allows is not harassment.
§ 17-02.103 · code textRemove or cause removal of a Tenant's vehicle from the rental property or abutting street in violation of applicable law.
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Influence a tenant to move out by fraud, intimidation or coercion, or try to, including threats to report immigration status. Applies: Contacting agencies about an alleged immigration violation, as the law permits, is not prohibited.
§ 17-02.103 · code textInfluence or attempt to influence a Tenant to vacate a Rental Unit through fraud, intimidation, or coercion.
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Offer payments to move out more than once in 6 months after the tenant says in writing to stop. Applies: The tenant has told the landlord in writing that they want no more offers of payment to move out.
§ 17-02.103 · code textOffer payments to a Tenant to vacate more than once in six months, after the tenant has notified the landlord in writing the Tenant does not desire to receive further offers of payments to vacate.
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Try to coerce a tenant to move out with payment offers that come with threats or intimidation. Applies: Payment offers to move out come with threats or intimidation.
§ 17-02.103 · code textAttempt to coerce a Tenant to vacate with offer(s) of payments to vacate that are accompanied with threats or intimidation.
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Threaten a tenant or the tenant's guest with physical harm by word or gesture. Applies: Applies to the landlord or the landlord's agent, representative or employee acting in bad faith.
§ 17-02.103 · code textThreaten a Tenant or their guest by word or gesture, with physical harm.
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Verbal or nonverbal abuse, or actions likely or intended to cause physical, mental or emotional harm. Includes actions aimed at a tenant or guest as a member of a protected class.
§ 17-02.103 · code textEngage in verbal or nonverbal abuse of a Tenant or their guest or use verbal or nonverbal actions directed at a tenant or their guest that are likely, or intended, to cause physical, mental, or emotional harm
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Any act or omission that interferes with a tenant's right to quiet use and enjoyment. Applies: That right as California law defines it.
§ 17-02.103 · code textEngage in any act or omission that interferes with a Tenant's right to quiet use and enjoyment of a Rental Unit, as that right is defined by California law.
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Break a discrimination law based on actual or perceived race, color, sex, gender, sexual orientation, ethnic background, nationality, ancestry, birthplace. Also immigration or citizenship status, primary language, religion, age, source of income, military or veteran status, familial or marital status, disability, genetic information, medical condition.
§ 17-02.103 · code textViolate a law that prohibits discrimination based on actual or perceived race, color, sex (including pregnancy, childbirth, and related medical conditions), gender, sexual preference, sexual orientation, ethnic background, nationality, ancestry, place of birth, immigration or citizenship status, primary language, religion, age, source of income, military or veteran status, familial status
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Refuse to accept or acknowledge a tenant's lawful rent payment. Applies: Except as state law allows after a notice to quit is served and its time to comply has expired.
§ 17-02.103 · code textRefuse to accept or acknowledge receipt of a tenant's lawful rent payment, except as such refusal may be permitted by state law after a notice to quit has been served on the Tenant and the time period for performance pursuant to the notice has expired.
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Refuse to cash a rent check or money order for more than 30 days. Applies: Except as state law allows after a notice to quit is served and its time to comply has expired.
§ 17-02.103 · code textRefuse to cash a rent check or money order for more than thirty days, except as such refusal may be permitted by state law after a notice to quit has been served on the tenant and the time period for performance pursuant to the notice has expired.
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Interfere with a tenant's privacy or ask for private information, such as residency or citizenship status or Social Security number. Includes recording inside the unit, unreasonable questions about relationship status or criminal history, and unreasonable guest limits or questions; except as law authorizes.
§ 17-02.103 · code textEngage in any act that interferes with a Tenant's right to privacy or request information that violates a tenant's right to privacy, including, without limitation, residency or citizenship status or social security number, except as authorized by law.
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Falsely tell a tenant they must move out, or lure them out by misrepresenting or hiding material facts. Applies: Applies to the landlord or the landlord's agent, representative or employee acting in bad faith.
§ 17-02.103 · code textMisrepresent to a Tenant that they are required to vacate a Rental Unit or otherwise entice a Tenant to vacate a Rental Unit through misrepresentation or concealment of material facts.
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Force a tenant to move out and re-register so they are not classed as a tenant. Applies: To avoid tenant status under state law; a forced move-out may be implied from all the circumstances.
§ 17-02.103 · code textForce a Tenant to vacate their Rental Unit and reregister to avoid classification as a Tenant under California Civil Code section 1940.1.
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On their own, impose or require an existing tenant to accept material new tenancy terms or a new rental agreement. Applies: Unless allowed by listed laws, required by law or regulatory agreement, or accepted in writing after notice it is optional; rent-stabilized units follow their ordinance.
§ 17-02.103 · code textUnilaterally impose or require an existing Tenant to agree to material new terms of tenancy or to a new Rental Housing Agreement, unless:
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Regain an exempt unit with a bad-faith rent increase meant to push the tenant out. Applies: The unit is exempt from rent increase limits, and the increase gets around state and local eviction protection laws.
§ 17-02.103 · code textTake any action to recover possession of a Rental Unit that is exempt from rent increase limitations under this title or any other provision of law by means of a rent increase that is imposed in bad faith with intent to coerce the tenant into vacating the rental unit in circumvention of state and local eviction protection laws.
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Ban, interfere with, retaliate against, or threaten retaliation against tenant organizing or other political activity hosted by a tenant. Applies: Reasonable time, place and manner rules are allowed if they do not effectively ban or substantially interfere with organizing.
§ 17-02.103 · code textProhibit, interfere with, retaliate against, or threaten retaliation against tenant organizing activities or engaging in other political activities when hosted by a tenant.
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Repeated acts or omissions that substantially disturb comfort, peace or quiet and cause, likely cause, or aim to cause vacancy. Applies: Repeated acts or omissions of such significance; also covers causing surrender or waiver of occupancy rights.
§ 17-02.103 · code textOther repeated acts or omissions of such significance as to substantially interfere with or disturb the comfort, peace, or quiet of any person lawfully entitled to occupancy of such Rental Unit
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Remove supplied amenities without good cause: garage, parking, driveway, storage, laundry, deck, patio, backyard, garden, kitchen, toilet or lobby. Applies: Good cause: legally required; written tenant acceptance after notice it is optional (unstabilized units); hearing approval with rent cut (stabilized units); permitted safety balcony removal.
§ 17-02.105 · code textThe following amenities, supplied in connection with use or occupancy of a Rental Unit, may not be severed from a tenancy without good cause: garage facilities, parking facilities, driveways, storage space, laundry rooms, decks, patios, backyards, gardens on the same lot, kitchen facilities, toilet facilities, or lobbies.
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No late payment fees unless a written rental agreement provides for them.
§ 17-02.105 · code textLate fees may not be imposed except if provided for in a written Rental Housing Agreement.
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