9.2 STRATEGIC ALIGNMENT

Once complete, the TFAO cross-walked the TFA strategies with existing IRS strategic initiatives, including the IRS Strategic Plan FY2018-FY2022, the IRS Integrated Modernization Business Plan and the IRS’ response to the 21st Century Integrated Digital Experience Act (IDEA). We determined there was a high degree of alignment with existing strategic approaches. Where we identified potential gaps between TFA and the existing IRS initiatives we coordinated with IRS leadership to understand and mitigate these strategic gaps. We also relied on measures and metrics from the FY2019 Key Insights Report, which builds on the IRS Mod Plan and the IRS Strategic Plan FY2018-FY2022, including a comprehensive performance and year-end budget summary.

We see an opportunity to align the Agency’s strategic direction and priorities for taxpayer-facing initiatives and planning through the Taxpayer Experience Strategy. This strategy was developed in full consideration of a multitude of other strategies and planning documents. As a result, the Agency can now look to the Taxpayer Experience Strategy as the overarching, prevailing strategic document to drive prioritization of investments and strategic direction going forward.

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9.0 | APPENDIX