Chapter 1 – Stay Informed

This edition of Publication 1345, Authorized IRS e-file Providers of Individual Income Tax Returns, replaces the previous edition revised November 2024.

• Removed 1040-PR from Software Developers section paragraph (6) it was obsolete as of TY2022.

• Added section classifying resellers of software as Intermediate Service Providers and provided rules in Intermediate Service Providers.

• Replaced Form 1040SSPR with Form 1040SS.

The IRS offers Providers several sources of information for frequently asked questions.

Where can I find the most current information about IRS e-file ?

Visit “ Tax Pros .”

How does the IRS keep Authorized IRS e-file Providers (Providers) informed of operational develop- ments and issues?

The IRS posts all important operations information at IRS.gov.

The IRS also notifies Providers of important information via “QuickAlerts” e-file Messaging System and various other subscription services.

• QuickAlerts - Provides a free Online messaging system that sends emails to all subscribers, keeping Tax Professionals updated on all e-file related issues and events.

• IRS Newswire - Provides news releases and other documents via e-mail as the IRS National Media Relations Office in Washington, DC issues them.

• IRS Tax Tips - Provides tax information via e-mail from the IRS daily during the tax-filing season and periodically the rest of the year.

• Tax Stats Dispatch Mailing List - Provides announcements via e-mail which cover the most recent tax statistics.

• e-News for Small Businesses - Provides information about IRS Small Business and Self-Employed (SB/ SE) outreach products and programs via e-mail.

• IRS GuideWire - Provides advance copies of tax guidance such as Revenue Rulings, Revenue Procedures, Announcements and Notices by e-mail.

• e-News for Tax Professionals - Provides the latest IRS updates for the tax professional community.

Note: If viewing this publication on an IRS-networked computer, some links will not connect directly from this publication and will require you to copy and paste the URL into your browser.

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Where can I find the current filing season information I need?

The IRS updates Modernized e-fle (MeF) program information prior to each filing season.

If I get correspondence from the IRS, who can I call for more information?

All letters from the IRS have a contact telephone number to reach the person best able to help you with your questions.

Where can I find telephone numbers and addresses for other services provided by the IRS?

Providers may find addresses and telephone numbers for their clients at Let Us Help You .

What information should I give taxpayers so they can inquire about the status of their individual income tax refunds?

Taxpayers should be advised to check the status of their individual income tax refunds using Where’s My Refund?

Where can I or my customers get information about electronic payment options?

Taxpayers and Tax Professionals can find information about electronic payment options at Pay Online .

How Do I Report Suspected Tax Fraud Activity?

If you suspect or know of an individual or company that isn’t complying with the tax laws, see “ How Do You Report Suspected Tax Fraud Activity? ”

What if my software doesn’t work, what should I do?

The IRS does not develop or sell tax preparation or electronic return data transmission software. If problems exist, Providers should contact the vendor who sold them the software or the technical support operation that comes with the software package.

Where can I get information about the IRS Nationwide Tax Forums?

This information can be found at IRS Nationwide Tax Forum Information .

Where can I get more information about filing both federal and state individual income tax returns?

Providers who are interested in filing both the federal and state individual income tax returns should reach out to the individual states”tax agencies” where they are interested in working. Those states will provide information on how to work together with them as part of participating in Fed/State e-file. Often the Provider offering comprehensive one-stop tax service is most successful. If a Provider isn’t participating in the Fed/State e-file, it is missing a business opportunity to offer its clients and customers the benefits and convenience of filing both federal and state tax returns electronically.

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