Acronyms

Definition

ACS

Automated Collection System

ADP

Automated Data Processing

ASFR

Automated Substitute for Return

AUR

Automated Underreporter

BEARS

Business Entitlement Access Request System

BOD

Business Operating Division

BPRS

Business Performance Review System

BUR

Business Underreporter

BWH

Backup Withholding

CCP

Centralized Case Processing

CER

Centralized Evaluative Review

CIO

Centralized Insolvency Operation

CII

Correspondence Imaging Inventory

CLO

Centralized Lien Operation

CQ&TS

Collection Quality and Technical Support

CQRS

Centralized Quality Review System

CQRSS

Campus Quality Review SharePoint Site

CR

Contact Recording

CTCP

Customer Technical Communication Program

DCI

Data Collection Instrument

DITA

Designated Identity Theft Adjustments

DMAIC

Define, Measure, Analyze, Improve and Control

EACSG

Electronic ACS Guide

EQ

Embedded Quality

EQ&TS

Examination Quality and Technical Support

EQRS

Embedded Quality Review System

ESRP

Employee Shared Responsibility Payment

FA

Field Assistance

HQA

Headquarters Quality Analyst

IDRS

Integrated Data Retrieval System

IDTVA

Identity Theft Victim Assistance

IPSO

Identify Protection Strategy and Oversight

IPSU

Identity Protection Specialized Unit

IPU

IRM Procedural Update

IAAL

Installment Agreement Accounts List

IAR

Independent Administrative Review

ITLA

Interactive Tax Law Assistant

ITM

Integrated Talent Management

JOC

Joint Operations Center

LQA

Lead Quality Analyst

MAJA

Master Attribute Job Aid

NDC

National Distribution Center

NQRS

National Quality Review System

NTA

National Taxpayer Advocate

OFP

Organization, Function and Program

OIC

Offer in Compromise

OUO

Official Use Only

PAS

Program Analysis System

PII

Personally Identifiable Information

PICA

Process Improvement and Customer Accuracy

PLA

Product Line Analyst

POC

Point of Contact

PPB

Policy and Procedures BMF

PPI

Policy and Procedures IMF

PPM

Process and Program Management

PPS

Practitioner Priority Services

QAM

Quality Assurance Manager

QR

Quality Review

RICS

Return Integrity and Compliance Services

RIVO

Return Integrity and Verification Operations

SBU

Sensitive But Unclassified (Data)

SERP

Servicewide Electronic Research Program

SOI

Statistics of Income

SPRG

Specialized Product Review Group

TAS

Taxpayer Advocate Service (see note below)

TPP

Taxpayer Protection Program

TSO

Technical Services Operation

TTG

Telephone Transfer Guide