Chapter 4.20 — CABLE TELEVISION REGULATIONS

§ 4.20.100.1. Agreement is subject to provisions of applicable¶

§ 4.20.100.2. Ordinance and agreement are subject to¶

§ 4.20.100.3. Regulatory authority.¶

§ 4.20.100.4. Communications with federal and state regulatory¶

§ 4.20.100.5. Failure to follow federal, state and local laws and¶

§ 4.20.101.1. Master ordinance.¶

4.20.101.1.1.¶

4.20.101.1.2.¶

4.20.101.1.3.¶

4.20.101.1.4.¶

§ 4.20.101.2. Authorization to engage in business and to use¶

4.20.101.2.1.¶

4.20.101.2.2.¶

§ 4.20.101.3. Grant of authority shall not be exclusive.¶

§ 4.20.101.4. All operations of the franchisee upon city property¶

§ 4.20.101.5. Violations for not having a franchise—Authorized¶

4.20.101.5.1.¶

4.20.101.5.2.¶

4.20.101.5.3.¶

§ 4.20.101.6. Applications to be submitted to city for initial¶

§ 4.20.101.7. Franchisee to obtain all permits, licenses required¶

§ 4.20.101.8. Franchisee to comply with nondiscrimination and¶

§ 4.20.101.9. Franchisee shall not discriminate in its¶

§ 4.20.101.10. Franchisee shall annually submit copy of its EEO¶

§ 4.20.101.11. Franchisee shall provide opportunities for small¶

§ 4.20.101.12. Use of real property, city support.¶

4.20.101.12.1.¶

§ 4.20.101.13. Complimentary installation and basic service.¶

§ 4.20.101.14. Safety requirements.¶

§ 4.20.101.15. Allowed systems.¶

4.20.101.15.1.¶

4.20.101.15.2.¶

§ 4.20.101.16. Activity regulations.¶

§ 4.20.101.17. Disclaimer of official sanction.¶

§ 4.20.102. Definitions.¶

§ 4.20.102.2. Access channel.¶

§ 4.20.102.3. Access corporation.¶

§ 4.20.102.4. Agreement or franchise agreement.¶

§ 4.20.102.5. Alternative administrative charge.¶

§ 4.20.102.6. Auxiliary equipment.¶

§ 4.20.102.7. Basic service.¶

§ 4.20.102.8. Cable act.¶

§ 4.20.102.9. Cable administrator.¶

§ 4.20.102.10. Cable operator.¶

§ 4.20.102.11. Channel.¶

§ 4.20.102.12. City.¶

§ 4.20.102.13. Collection charge.¶

§ 4.20.102.14. Complaint.¶

§ 4.20.102.15. Construction.¶

§ 4.20.102.16. Consumer.¶

§ 4.20.102.17. Council.¶

§ 4.20.102.18. CSR.¶

§ 4.20.102.19. Customer.¶

§ 4.20.102.20. Day.¶

§ 4.20.102.21. FCC.¶

§ 4.20.102.22. FCC rules.¶

§ 4.20.102.23. FCC technical standards.¶

§ 4.20.102.24. Franchisee or franchisees.¶

§ 4.20.102.25. Franchise administrator.¶

§ 4.20.102.26. Gross revenues.¶

4.20.102.26.1.¶

4.20.102.26.2.¶

4.20.102.26.3.¶

4.20.102.26.4.¶

4.20.102.26.5.¶

4.20.102.26.6.¶

4.20.102.26.7.¶

4.20.102.26.7.1. To the suppliers of programming on such cable system,¶

4.20.102.26.7.2.¶

4.20.102.26.7.3.¶

4.20.102.26.8.¶

4.20.102.26.9.¶

4.20.102.26.10. There shall be deducted from gross revenues:¶

4.20.102.26.10.1.¶

4.20.102.26.10.2. Refunds made to subscribers or other third parties;¶

4.20.102.26.11.¶

4.20.102.26.11.1. Any tax of general applicability imposed upon a franchisee or upon the¶

4.20.102.26.11.2. Any revenue received by the franchisee from any person for services not¶

4.20.102.26.11.3. Any foregone revenue which franchisee chooses not to receive in exchange¶

4.20.102.26.12.¶

§ 4.20.102.27. Initial activation or provision of cable service.¶

§ 4.20.102.28. Installation charge or connection fee.¶

§ 4.20.102.30. Ordinance.¶

§ 4.20.102.31. Internet.¶

§ 4.20.102.32. Internet.¶

§ 4.20.102.33. Internet-access.¶

§ 4.20.102.34. Internet-service.¶

§ 4.20.102.35. Leased access channel.¶

§ 4.20.102.36. Local origination programming.¶

§ 4.20.102.37. Cable system.¶

4.20.102.37.1. "Cable system" or "system"¶

4.20.102.37.2. "Cable system"¶

4.20.102.37.2.1.¶

4.20.102.37.2.2.¶

4.20.102.37.2.3.¶

§ 4.20.102.38. Cable casting.¶

§ 4.20.102.39. Cable services.¶

§ 4.20.102.40. Cable service provider.¶

§ 4.20.102.41. Cable service provider oversight council.¶

§ 4.20.102.42. Normal operating conditions.¶

§ 4.20.102.43. Other communications services.¶

§ 4.20.102.44. Person.¶

§ 4.20.102.45. Proposal or application.¶

§ 4.20.102.46. Property of franchisee.¶

§ 4.20.102.47. Scheduled outages.¶

§ 4.20.102.48. Section.¶

§ 4.20.102.49. Service.¶

§ 4.20.102.50. Service interruption or signal interruption.¶

§ 4.20.102.51. Service related activity.¶

§ 4.20.102.52. Standard service drop.¶

§ 4.20.102.53. State-of-the-art.¶

§ 4.20.102.54. Street or city street.¶

§ 4.20.102.55. Subscriber.¶

§ 4.20.102.56. Two-way communication.¶

§ 4.20.102.57. Rate or user fee.¶

§ 4.20.102.58. User.¶

§ 4.20.102.59. Miscellaneous terms.¶

§ 4.20.103.1. Cable administrator decisions.¶

4.20.103.1.1.¶

4.20.103.1.2.¶

§ 4.20.103.2. Council review of appeals from cable¶

4.20.103.2.1.¶

4.20.103.2.2.¶

4.20.103.2.3.¶

§ 4.20.104.1. Term of franchise to be specified in franchise¶

§ 4.20.104.2. Term of cable system franchise.¶

§ 4.20.104.3. City has right to grant or deny franchise renewal.¶

§ 4.20.104.4. Renegotiation may be done at any time.¶

§ 4.20.104.5. Franchise renewal.¶

§ 4.20.104.6. Franchise to be terminated if city decides not to¶

§ 4.20.104.7. Reimbursement for costs associated with¶

§ 4.20.105. Effective date.¶

§ 4.20.106.1. Expiration, termination, revocation or nonrenewal¶

§ 4.20.106.2. Permission for franchisee to sell cable system.¶

§ 4.20.106.3. Removal of facilities.¶

§ 4.20.107.1. The franchisee to indemnify the city.¶

4.20.107.1.1.¶

4.20.107.1.2.¶

4.20.107.1.3.¶

4.20.107.1.4.¶

4.20.107.1.5.¶

4.20.107.1 and Section 4.20.107.2, such obligations survive the expiration or…¶

§ 4.20.107.2. Duty to defend.¶

4.20.107.2.1.¶

4.20.107.2.2.¶

4.20.107.2.3.¶

4.20.107.2.4.¶

4.20.107.2.5.¶

4.20.107.2.6.¶

4.20.107.2.7.¶

4.20.107.2.8.¶

4.20.107.2.9.¶

§ 4.20.107.3. Required insurance.¶

4.20.107.3.1.¶

4.20.107.3.2.¶

§ 4.20.107.4. Comprehensive general and automobile liability¶

§ 4.20.107.5. Required insurance against liability for workers’¶

§ 4.20.107.6. City reserves right to annually review and change¶

§ 4.20.107.7. Failure by franchisee to maintain insurance¶

§ 4.20.107.8. Additional requirements for insurance policies.¶

4.20.107.8.1.¶

4.20.107.8.2.¶

4.20.107.8.3.¶

4.20.107.8.4.¶

4.20.107.8.5.¶

4.20.107.8.6.¶

§ 4.20.107.9. Conflict of law.¶

4.20.107.9.1.¶

4.20.107.9.2.¶

§ 4.20.108.1. The city reserves the right to assess liquidated¶

§ 4.20.108.2. Parties shall agree to specific liquidated damages¶

§ 4.20.108.3. Liquidated damages—Amounts.¶

4.20.108.3.1.¶

4.20.108.3.2.¶

4.20.108.3.3.¶

4.20.108.3.4.¶

4.20.108.3.5.¶

4.20.108.3.6.¶

§ 4.20.109.1. Requirement of notice and opportunity to cure—¶

4.20.109.1.1.¶

4.20.109.1.2.¶

4.20.109.1.3.¶

4.20.109.1.4.¶

§ 4.20.109.2. Other franchise violations—Procedures for¶

4.20.109.2.1.¶

4.20.109.2.2.¶

§ 4.20.110.1. Supervision and regulation of franchise—¶

§ 4.20.110.2. Franchisee to maintain an office or service center¶

§ 4.20.110.3. Repair and maintenance crew to be maintained¶

§ 4.20.110.4. Notice to be given subscribers regarding¶

§ 4.20.110.5. Cable service complaints to be logged, showing¶

4.20.110.5.1.¶

4.20.110.5.2.¶

4.20.110.5.3.¶

4.20.110.5.4.¶

§ 4.20.110.6. Outage log to be maintained showing details of¶

§ 4.20.111.1. City may regulate rates if permitted by law.¶

§ 4.20.111.2. Current rate schedule to be filed with city—30¶

4.20.111.2.1.¶

4.20.111.2.2.¶

4.20.111.2.3.¶

§ 4.20.111.3. Subscriber rates.¶

§ 4.20.111.4. Other rate matters.¶

4.20.111.4.1.¶

4.20.111.4.2.¶

4.20.111.4.3.¶

§ 4.20.111.5. Franchisee to pay city five percent, or maximum¶

4.20.111.5.1.¶

4.20.111.5.1.1.¶

4.20.111.5.1.2. For the costs of regulating and administering a franchise;¶

4.20.111.5.1.3. For the development and use of access channels;¶

4.20.111.5.1.4. For fair and just compensation for the use of city rights-of-way; and¶

4.20.111.5.1.5.¶

4.20.111.5.2.¶

§ 4.20.111.6. Franchise fee also applies to any person¶

§ 4.20.111.7. Franchise fee to be paid quarterly along with¶

§ 4.20.111.8. City may examine all franchisee’s records to¶

4.20.111.8.1.¶

4.20.111.8.2.¶

4.20.111.8.3.¶

4.20.111.8.4.¶

4.20.111.8.5.¶

§ 4.20.111.9. Acceptance by city.¶

§ 4.20.111.10. Late payment of franchise fee to be charged¶

§ 4.20.111.11. Alternative user charge.¶

4.20.111.11.1.¶

4.20.111.11.2.¶

4.20.111.11.3.¶

4.20.111.11.4.¶

4.20.111.11.5.¶

4.20.111.11.6.¶

§ 4.20.111.12. Alternative user charge to be paid quarterly along¶

§ 4.20.111.13. Franchise required—Exception.¶

4.20.111.13.1.¶

4.20.111.13.2.¶

§ 4.20.112.1. Any franchise granted shall, at the option of city,¶

4.20.112.1.1.¶

4.20.112.1.2.¶

§ 4.20.112.2. Foreclosure or other involuntary sale of any¶

4.20.112.2.1.¶

4.20.112.2.2.¶

§ 4.20.112.3. Cable administrator as common agent.¶

§ 4.20.113.1. All local cable systems shall interconnect their¶

§ 4.20.113.2. Minimum channels required.¶

4.20.113.2.1. Two governmental access channels dedicated to use by the city (see Section¶

4.20.113.2.2.¶

4.20.113.2.3. One public access channel; and¶

4.20.113.2.4.¶

§ 4.20.113.3. Public and Educational Access Entity’s¶

4.20.113.3.1.¶

4.20.113.3.1.1.¶

4.20.113.3.1.2.¶

4.20.113.3.1.3.¶

§ 4.20.113.4. City’s responsibilities.¶

4.20.113.4.1. The city shall:¶

4.20.113.4.1.1.¶

4.20.113.4.1.2.¶

4.20.113.4.1.3.¶

§ 4.20.113.5. Franchisee’s responsibilities.¶

4.20.113.5.1.¶

4.20.113.5.2.¶

§ 4.20.113.6. No lease or assignment.¶

§ 4.20.113.7. Entities to administer channels.¶

§ 4.20.113.8. Program censorship prohibited.¶

4.20.113.8.1.¶

4.20.113.8.1.1. The city may exercise all program scheduling and editorial control over¶

4.20.113.8.1.2.¶

§ 4.20.113.9. Access channels part of basic service.¶

§ 4.20.113.10. Limitation on commercial use of access¶

4.20.113.10.1. The city or other person responsible for the operation, administration and¶

4.20.113.10.1.1. Fund-raising events or activities;¶

4.20.113.10.1.2.¶

4.20.113.10.1.3.¶

4.20.113.10.2.¶

§ 4.20.113.11. PEG access equipment.¶

4.20.113.11.1.¶

§ 4.20.114.1. Map and detailed plan to be provided within 90¶

§ 4.20.114.2. City has power to review and approve¶

§ 4.20.114.3. Franchise’s as-built drawings.¶

§ 4.20.114.4. Approval for construction or placement of¶

4.20.114.4.1.¶

4.20.114.4.2.¶

§ 4.20.114.5. Construction and operation deadline.¶

§ 4.20.114.6. Delay in system construction.¶

4.20.114.6.1.¶

4.20.114.6.2.¶

4.20.114.6.3.¶

§ 4.20.114.7. Failure to proceed with construction and/or¶

§ 4.20.114.8. Service drops.¶

4.20.114.8.1.¶

4.20.114.8.2.¶

4.20.114.8.3.¶

§ 4.20.114.9. Aerial and underground drops in excess of 150¶

4.20.114.9.1.¶

4.20.114.9.1.1.¶

4.20.114.9.1.2.¶

4.20.114.9.2.¶

§ 4.20.114.10. Underground installation not to exceed standard¶

§ 4.20.114.11. Installation of A/B switches.¶

§ 4.20.114.13. System construction and operation—Annual¶

4.20.114.13.1.¶

4.20.114.13.2.¶

§ 4.20.114.14. Additional specifications—Standby power—¶

4.20.114.14.1.¶

4.20.114.14.2.¶

4.20.114.14.3.¶

4.20.114.14.3.1.¶

4.20.114.14.3.2. FCC's Rules;¶

4.20.114.14.3.3. National Electrical Safety Code (NESC);¶

4.20.114.14.3.4. City Building Codes;¶

4.20.114.14.3.5. City Subdivision Ordinances;¶

4.20.114.14.3.6. City Encroachment Ordinances;¶

4.20.114.14.3.7. City Road Standards;¶

4.20.114.14.3.8. California Public Utilities Commission, General Order 95; and¶

4.20.114.14.3.9. California Public Utilities Commission, General Order 128.¶

§ 4.20.114.15. Construction in city rights-of-way—¶

§ 4.20.114.16. Construction or installation requires¶

§ 4.20.114.17. Temporary buildings.¶

§ 4.20.114.18. Access to trenches.¶

4.20.114.18.1.¶

4.20.114.18.2.¶

4.20.114.18.3.¶

4.20.114.18.4.¶

§ 4.20.114.20. Reciprocity.¶

§ 4.20.114.21. Availability and use of utility services.¶

4.20.114.21.1.¶

4.20.114.21.2.¶

4.20.114.21.3.¶

4.20.114.21.4.¶

§ 4.20.114.22. If city determines any part of facilities are harmful¶

§ 4.20.114.23. Franchisee to maintain system in conformance¶

§ 4.20.114.24. Franchisee to take all reasonable steps to¶

§ 4.20.114.25. Notice of cable construction/repair to¶

4.20.114.25.1.¶

4.20.114.25.2.¶

4.20.114.25.3.¶

4.20.114.25.4.¶

§ 4.20.114.26. Cable system design and architecture.¶

§ 4.20.114.27. Obstruction of city rights-of-way.¶

§ 4.20.114.28. Location of transmission and distribution¶

4.20.114.28.1.¶

4.20.114.28.2.¶

§ 4.20.114.29. Permits required to be obtained prior to any¶

§ 4.20.114.30. Detailed maps of entire system required prior to¶

§ 4.20.114.31. Undergrounding of pedestals.¶

§ 4.20.114.32. Changes required by city improvements.¶

4.20.114.32.1.¶

4.20.114.32.2.¶

§ 4.20.114.33. Altering city or other public facilities.¶

§ 4.20.114.34. Franchisee shall temporarily move its wires to¶

§ 4.20.114.35. Replacement, repair, and restoration of damage¶

§ 4.20.114.36. Failure to complete required work.¶

§ 4.20.114.37. Emergency work.¶

§ 4.20.114.38. Tree trimming.¶

§ 4.20.114.39. Removal and abandonment of property of¶

4.20.114.39.1.¶

4.20.114.39.1.1. A substantial part of the cable system; or¶

4.20.114.39.1.2. A part of the cable system is interfering with the city rights-of-way; or¶

4.20.114.39.1.3.¶

4.20.114.39.2.¶

§ 4.20.114.40. Abandonment of property.¶

4.20.114.40.1.¶

4.20.114.40.2.¶

4.20.114.40.3.¶

§ 4.20.114.41. Removal of replaced plant or equipment.¶

4.20.114.41.1.¶

4.20.114.41.2.¶

4.20.114.41.3.¶

§ 4.20.114.42. Line extension policy.¶

§ 4.20.114.43. Clean up.¶

§ 4.20.115. Franchise fee.¶

§ 4.20.115.1. Audit authority.¶

§ 4.20.115.2. Customer service penalties under state video¶

§ 4.20.115.3. City response to state video franchise¶

§ 4.20.115.4. PEG access channel capacity.¶

§ 4.20.115.5. Interconnection.¶

§ 4.20.115.6. Emergency alert system and emergency¶

§ 4.20.115.7. Encroachment permit application.¶

§ 4.20.116.1. Franchise required.¶

§ 4.20.116.2. Applicable documents.¶

4.20.116.2.1. Documents specified in Section 4.20.116.1.¶

4.20.116.2.2. IEEE Committee 802.3 standards (ethernet).¶

4.20.116.2.3. ANSI Committee X3T9.5 standards (fiber distributed data interface (FDDI)).¶

4.20.116.2.4. Internet Engineering Task Force (IETF) RFC 1156 and 1157 Simple Network¶

4.20.116.2.5.¶

4.20.116.2.6. Industry, Electronic Industry Association (EIA) RS-170.¶

4.20.116.2.7. National Cable Television Association (NCTA) Standards.¶

§ 4.20.117. Reporting requirements.¶

§ 4.20.117.1. Monthly progress reports.¶

4.20.117.1.1. Dates of actions and milestones achieved;¶

4.20.117.1.2. Schedule extensions requested/received; and¶

4.20.117.1.3. Problems encountered and their resolution.¶

§ 4.20.117.2. Quarterly reports.¶

4.20.117.2.1.¶

4.20.117.2.2.¶

§ 4.20.117.3. Annual reports.¶

§ 4.20.117.4. Shareholder and financial reports.¶

§ 4.20.117.5. Reports regarding operations, affairs, transactions¶

4.20.117.5.1.¶

4.20.117.5.1.1. The information request is reasonably related to the performance of the¶

4.20.117.5.1.2.¶

4.20.117.5.1.3.¶

4.20.117.5.1.4. The form and content of such report is in the reasonable discretion of the¶

4.20.117.5.1.5.¶

§ 4.20.117.6. Equipment location maps.¶

4.20.117.6.1.¶

4.20.117.6.2.¶

4.20.117.6.3.¶

§ 4.20.117.7. Materials and information applicable to business,¶

4.20.117.7.1.¶

4.20.117.7.2.¶

4.20.117.7.3.¶

4.20.117.7.4.¶

§ 4.20.117.8. Public reports.¶

§ 4.20.117.9. Cost of reports.¶

§ 4.20.117.11. Performance evaluation/franchise compliance.¶

§ 4.20.118.1. Emergency override.¶

§ 4.20.118.2. Interconnection working group.¶

§ 4.20.118.3. The IWG shall be chaired by a representative of¶

4.20.118.3.1. The IWG shall study and make recommendations to the city on a plan for¶

4.20.118.3.1.1. The technical method of interconnection of PEG access channels;¶

4.20.118.3.1.2.¶

4.20.118.3.1.3.¶

4.20.118.3.1.4. Operational procedures and maintenance for the interconnect;¶

4.20.118.3.1.5. Licensing of communications paths;¶

4.20.118.3.1.6.¶

4.20.118.3.1.7. Timetable and implementation plan.¶

4.20.118.3.2. The IWG plan shall address:¶

4.20.118.3.2.1.¶

4.20.118.3.2.2.¶

4.20.118.3.2.3. Simultaneous program origination on all channels of the PEG interconnected¶

4.20.118.3.2.4. Uniform channel assignments for interconnected PEG access channels;¶

4.20.118.3.2.5.¶

4.20.118.3.2.6. Recognition of the access corporation or other designated entity.¶

4.20.118.3.3.¶

§ 4.20.118.4. No proliferation of city data network transmissions¶

4.20.118.4.1.¶

4.20.118.4.1.1.¶

4.20.118.4.1.2. The city, at its cost, shall determine the adequacy of the methods used to¶

4.20.118.4.2.¶

§ 4.20.119. System design requirements—Scope.¶

§ 4.20.120.1. Subscriber surveys as to programming interests¶

§ 4.20.120.2. Sessions to be held every three years—Notice¶

§ 4.20.120.3. Access channel sessions shall be open to the¶

4.20.120.3.1. All evaluation sessions shall be open to the public.¶

4.20.120.3.2. A franchisee shall notify its subscribers of all evaluation sessions by:¶

4.20.120.3.2.1.¶

4.20.120.3.2.2.¶

§ 4.20.120.4. Discussion topics listed.¶

§ 4.20.120.5. Report required of franchisee, details outlined.¶

4.20.120.5.1.¶

4.20.120.5.2. Compliance with requirements regarding system characteristics and technical¶

4.20.120.5.3. Compliance with construction terms, standards, and schedule;¶

4.20.120.5.4. A description of the changes made or contemplated to the mix and quality of¶

4.20.120.5.5.¶

4.20.120.5.6.¶

4.20.120.5.7.¶

4.20.120.5.8. A summary of all subscriber and user complaints and the action taken by the¶

4.20.120.5.9.¶

§ 4.20.120.6. City may request additional information and¶

§ 4.20.120.7. City may issue report on compliance with cable¶

§ 4.20.121.1. Ten or more complaints received by cable¶

§ 4.20.121.2. Required test may be done by independent¶

4.20.121.2.1.¶

4.20.121.2.2.¶

4.20.121.2.3.¶

§ 4.20.122.1. Scope.¶

4.20.122.1.1. This section sets forth the minimum technical engineering and performance¶

4.20.122.1.2.¶

§ 4.20.122.2. Failure to meet technical and performance¶

§ 4.20.122.3. Engineering.¶

§ 4.20.122.4. General.¶

§ 4.20.122.5. Antennas.¶

§ 4.20.122.6. Electricity.¶

§ 4.20.122.7. Subscriber installation material.¶

§ 4.20.122.8. Best engineering effort.¶

§ 4.20.122.9. Failure to comply with FCC technical standards.¶

§ 4.20.122.13. FCC and franchise rules.¶

§ 4.20.122.14. Radiation leakage.¶

§ 4.20.122.15. Overhead.¶

§ 4.20.122.16. Ground clearance.¶

§ 4.20.122.17. Underground.¶

§ 4.20.122.18. Conduit.¶

§ 4.20.122.19. Trenches.¶

§ 4.20.122.20. Rock.¶

§ 4.20.122.21. Cathodic protection.¶

§ 4.20.123.1. City’s reservation of rights.¶

§ 4.20.123.2. City reserves right to adopt additional terms,¶

§ 4.20.123.3. City discretionary powers.¶

§ 4.20.123.4. Procedures for adoption of additional ordinances¶

4.20.123.4.1.¶

4.20.123.4.2.¶

§ 4.20.123.5. City has right to acquire cable system.¶

§ 4.20.123.6. If city acquires system, city may dispose of the¶

§ 4.20.123.7. Privileges claimed by franchisee in city streets¶

4.20.123.7.1.¶

4.20.123.7.2.¶

4.20.123.7.3. Any prior lawful easements or occupancy or use thereof by any other person.¶

§ 4.20.123.8. Right of inspection of construction.¶

§ 4.20.123.9. Right to inspect facilities.¶

§ 4.20.123.10. Right to viewing of performance tests and¶

§ 4.20.124.1. Franchisee shall provide review of state-of-the-art¶

§ 4.20.124.2. Experiments or tests to ascertain need for¶

§ 4.20.125.1. Bond required for system construction or¶

4.20.125.1.1.¶

4.20.125.1.2.¶

4.20.125.1.3.¶

§ 4.20.125.2. Construction bond to cover losses suffered by¶

§ 4.20.125.3. Construction bond shall be terminated after city¶

§ 4.20.125.4. City’s rights with respect to construction bond are¶

§ 4.20.125.5. Endorsement required assuring no bond¶

§ 4.20.126.1. Irrevocable letter of credit required of franchisee.¶

4.20.126.1.1.¶

4.20.126.1.2.¶

4.20.126.1.3.¶

4.20.126.1.4.¶

4.20.126.1.5.¶

§ 4.20.126.2. Letter of credit may be drawn upon after following¶

4.20.126.2.1.¶

4.20.126.2.2.¶

4.20.126.2.3.¶

4.20.126.2.4.¶

4.20.126.2.5.¶

§ 4.20.126.3. Examples of the nature of the noncompliance for¶

4.20.126.3.1.¶

4.20.126.3.2.¶

4.20.126.3.3.¶

4.20.126.3.4. Failure to make any payment required by franchise agreement or the ordinance¶

4.20.126.3.5.¶

4.20.126.3.6.¶

§ 4.20.126.4. Letter of credit shall be replenished to original¶

§ 4.20.126.5. City’s rights with respect to letter of credit are in¶

§ 4.20.127. Continuity of service standards.¶

§ 4.20.127.1. Franchisee shall act so as to assure that all¶

§ 4.20.127.2. Uninterrupted cable system signals.¶

§ 4.20.127.3. Failure to operate the cable system.¶

§ 4.20.127.4. Changes in programming or services—Notice.¶

§ 4.20.127.5. The need for periodic system service interruptions¶

§ 4.20.128. Customer service standards.¶

§ 4.20.128.1. Franchisee shall not deny cable service or¶

§ 4.20.128.2. Franchisee to protect subscriber privacy.¶

§ 4.20.128.3. Rights of individuals.¶

4.20.128.3.1.¶

4.20.128.3.2.¶

§ 4.20.128.4. Required services for disabled and hearing¶

4.20.128.4.1.¶

4.20.128.4.2.¶

§ 4.20.128.5. Program guide and channel card.¶

§ 4.20.128.6. Local and toll-free telephone numbers to be¶

§ 4.20.128.7. Telephone access to customer service¶

§ 4.20.128.8. Customer service representative identification.¶

§ 4.20.128.9. Telephone system requirements.¶

4.20.128.9.1.¶

4.20.128.9.2.¶

4.20.128.9.3.¶

4.20.128.9.4.¶

4.20.128.9.5.¶

§ 4.20.128.10. Failure to satisfy telephone system requirement.¶

4.20.128.10.1. If the cable administrator reviews the telephone usage complaints against a¶

4.20.128.10.2.¶

4.20.128.10.3. Reservation. The city shall have the right to modify the telephone response¶

§ 4.20.128.11. Response to service calls to be made in¶

4.20.128.12.1.¶

4.20.128.12.2.¶

4.20.128.12.3.¶

4.20.128.12.4.¶

4.20.128.12.5.¶

4.20.128.12.6.¶

4.20.128.12.7.¶

4.20.128.12.8.¶

4.20.128.12.9.¶

§ 4.20.128.13. Record of requests for installations and service.¶

§ 4.20.128.14. Franchisee to furnish service to each person in¶

§ 4.20.128.15. Basic service charges must be applied on¶

§ 4.20.128.16. Franchisee may require refundable deposits.¶

§ 4.20.128.17. Connections and disconnects.¶

4.20.128.17.1.¶

4.20.128.17.2.¶

4.20.128.17.3.¶

4.20.128.17.4.¶

4.20.128.17.5. Involuntary Disconnection. Franchisee shall only disconnect or terminate a¶

4.20.128.17.5.1. Proposed date subject to disconnection;¶

4.20.128.17.5.2. Total payment required to avoid disconnection, with an itemization of¶

4.20.128.17.5.3. Total amount in arrears if that amount differs from above; and¶

4.20.128.17.5.4. Telephone numbers and office hours to contact a customer service¶

4.20.128.17.5.5. In no event shall involuntary disconnection or termination for nonpayment¶

§ 4.20.128.19. No charges to be made to subscriber for repair¶

§ 4.20.128.20. Customers to have three day right of rescission¶

§ 4.20.128.21. Service changes.¶

§ 4.20.128.22. Passes and badges.¶

4.20.128.22.1.¶

4.20.128.22.2.¶

§ 4.20.128.23. Untimely repairs or delays in making repairs—¶

§ 4.20.128.24. Failure of franchisee to keep scheduled¶

4.20.128.24.1.¶

4.20.128.24.2.¶

4.20.128.24.3.¶

§ 4.20.128.25. Franchisee fully responsible for action of¶

§ 4.20.128.26. Advance notice to be given by franchisee prior to¶

§ 4.20.128.27. Authorizations must be obtained by franchisee¶

§ 4.20.128.28. Subscriber to be advised in writing of specific¶

4.20.128.28.1.¶

4.20.128.28.2.¶

4.20.128.28.3.¶

4.20.128.28.4.¶

4.20.128.28.5.¶

4.20.128.28.6.¶

4.20.128.28.7.¶

4.20.128.28.8.¶

4.20.128.28.9.¶

4.20.128.28.10.¶

4.20.128.28.11.¶

4.20.128.28.12.¶

§ 4.20.128.29. Promotional material.¶

§ 4.20.128.30. Franchisee shall accommodate subscriber as to¶

4.20.128.30.1.¶

4.20.128.30.2.¶

4.20.128.30.3.¶

§ 4.20.128.31. Subscriber to be notified immediately of¶

§ 4.20.128.32. Notice to subscribers regarding blackout¶

§ 4.20.128.33. Franchisee to respond to subscriber inquiries¶

§ 4.20.128.34. Automatic termination of limited term premium¶

§ 4.20.128.35. City reserves right to establish and to modify¶

4.20.128.35.1.¶

4.20.128.35.2.¶

4.20.128.35.3.¶

§ 4.20.128.36. Refunds—Subscriber may receive prorated¶

4.20.128.36.1.¶

4.20.128.36.2.¶

4.20.128.36.3.¶

4.20.128.36.4.¶

4.20.128.36.5.¶

§ 4.20.128.37. Franchisee’s opportunity to correct, including¶

§ 4.20.128.38. Franchisee to issue refund within 30 days after¶

§ 4.20.128.39. Subscriber’s liability for loss or damage to¶

§ 4.20.128.40. Billing procedures.¶

4.20.128.40.1.¶

4.20.128.40.2.¶

4.20.128.40.2.1.¶

4.20.128.40.2.2. The period of time over which said services are billed;¶

4.20.128.40.2.3. The total charges due for the monthly period separate from any previous¶

4.20.128.40.2.4. A specific date by which payment is required; and¶

4.20.128.40.2.5.¶

§ 4.20.128.41. Information provided to subscribers by¶

4.20.128.41.1.¶

4.20.128.41.2. Advising subscribers, whenever applicable, that programming promotions are¶

4.20.128.41.3.¶

§ 4.20.128.42. Reports required of compliance and enforcement¶

4.20.128.42.1.¶

§ 4.20.128.43. Compatibility with consumer electronics¶

§ 4.20.129.1. Headings are for reference only.¶

§ 4.20.129.2. Time is of the essence.¶

§ 4.20.129.3. Notice, approval, consent, waiver or other¶

§ 4.20.129.4. Applicability to successors and assignees.¶

§ 4.20.129.5. Specific mention of materiality.¶

§ 4.20.129.6. Severability.¶

§ 4.20.129.7. Agreement to be bound.¶

§ 4.20.129.8. Relationship to cable act or other statues, laws, or¶

§ 4.20.129.9. Rights and remedies—Cumulative.¶

§ 4.20.129.10. Renegotiation or amending franchise¶

§ 4.20.130.1. The city reserves the right to terminate a¶

§ 4.20.130.2. Bases for termination; examples given.¶

4.20.130.2.1.¶

4.20.130.2.2.¶

4.20.130.2.3.¶

4.20.130.2.4.¶

4.20.130.2.5. (Reserved)¶

4.20.130.2.6.¶

4.20.130.2.7.¶

4.20.130.2.8.¶

4.20.130.2.9. Use of a city channel without permission;¶

4.20.130.2.10.¶

4.20.130.2.11.¶

4.20.130.2.12.¶

4.20.130.2.13.¶

4.20.130.2.14.¶

4.20.130.2.15.¶

4.20.130.2.16.¶

4.20.130.2.17.¶

4.20.130.2.18.¶

4.20.130.2.19.¶

4.20.130.2.20.¶

4.20.130.2.21.¶

4.20.130.2.22.¶

4.20.130.2.23.¶

4.20.130.2.24.¶

4.20.130.2.25.¶

4.20.130.2.26.¶

4.20.130.2.27.¶

4.20.130.2.28.¶

§ 4.20.130.4. Force majeure.¶

§ 4.20.130.5. Pending litigation or financial difficulties shall not¶

§ 4.20.131.1. Requirement of notice and opportunity to cure—¶

4.20.131.1.1.¶

4.20.131.1.2.¶

4.20.131.1.3.¶

§ 4.20.131.2. Council shall hear and consider issues and¶

4.20.131.2.1.¶

4.20.131.2.2.¶

4.20.131.2.3.¶

§ 4.20.131.3. Review of the council’s decision.¶

§ 4.20.131.4. Review of city’s termination decision.¶

§ 4.20.131.5. Termination—Continuation of service.¶

§ 4.20.132.1. Nontransferability of franchise rights.¶

§ 4.20.132.2. Prior written consent of city required before any¶

§ 4.20.132.3. Prior written consent of city required before any¶

§ 4.20.132.4. Franchisee to submit documentation related to¶

4.20.132.4.1.¶

4.20.132.4.2.¶

4.20.132.4.3.¶

4.20.132.4.4.¶

4.20.132.4.5.¶

4.20.132.4.6.¶

§ 4.20.132.5. Showings required of proposed transferee or¶

4.20.132.5.1.¶

4.20.132.5.2.¶

4.20.132.5.3.¶

4.20.132.5.4.¶

4.20.132.5.5.¶

4.20.132.5.6.¶

4.20.132.5.6.1.¶

4.20.132.5.6.2. Summary information concerning appropriate management personnel that will¶

4.20.132.5.6.3.¶

4.20.132.5.6.4.¶

4.20.132.5.7. Customer service. The application must submit to the city:¶

4.20.132.5.7.1.¶

4.20.132.5.7.2.¶

4.20.132.5.7.3. A summary of assignee or transferee's proposed billing procedures;¶

4.20.132.5.7.4.¶

4.20.132.5.7.5.¶

§ 4.20.132.6. Compliance with franchise agreement and cable¶

§ 4.20.132.7. Franchisee and assignee or transferee to assist¶

4.20.132.7.1.¶

4.20.132.7.2.¶

§ 4.20.132.8. Transfer of control occurs with change of 10% of¶

4.20.132.9.1.¶

4.20.132.9.2.¶

§ 4.20.132.10. Transfer without prior consent deemed to be¶

§ 4.20.132.11. City may revoke franchise if unauthorized¶

§ 4.20.132.12. Consent of city to transfer shall not constitute¶

§ 4.20.132.13. Franchisee must notify city of agreement to¶

§ 4.20.132.14. Successor-in-interest must become signatory to¶

§ 4.20.132.15. Franchisee not to enter into any management¶

§ 4.20.133.1. Failure to enforce provisions of the ordinance¶

§ 4.20.133.2. The franchisee may request a waiver of any¶

§ 4.20.133.3. Provisions subject to waiver.¶

§ 4.20.133.4. Submission of a written request for a waiver¶

§ 4.20.133.5. Reimbursement of expenses.¶

§ 4.20.133.6. This section for convenience and benefit of the¶