Article 4 — CUSTOMER SERVICE.
Walnut Creek Municipal Code · 2026-09 edition · updated 2026-09-27 · Walnut Creek
§ 6-7.401. Continuity of Service.¶
§ 6-7.402. Non-Discriminatory Services.¶
§ 6-7.403. Local Office.¶
§ 6-7.404. Line Extensions.¶
§ 6-7.405. New Service Requests.¶
§ 6-7.406. System or Individual Outage Complaints.¶
§ 6-7.407. Scheduling Appointments.¶
§ 6-7.408. Notification of Service Interruptions.¶
§ 6-7.409. Notification of Service or Channel Changes.¶
§ 6-7.410. Telephone Communication Services.¶
§ 6-7.411. Complaint Log.¶
§ 6-7.412. Subscriber Test Requests.¶
§ 6-7.413. Conditions of Service - Subscriber Information.¶
§ 6-7.414. Complaints - Subscriber Information.¶
§ 6-7.415. Investigation of Complaints.¶
§ 6-7.416. Non-Compliance with Standards.¶
§ 6-7.417. Billing, Late Fees, Disconnection of Service and Notification of Rate Changes¶
§ 6-7.418. Credits for Outages.¶
§ 6-7.419. Refund of Deposits.¶
§ 6-7.420. Parental Control Lock.¶
§ 6-7.421. Privacy¶
§ 6-7.422. Unauthorized Connections and Tampering.¶
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