Sec. 4-207. - Certified property managers.

A.

Certified Property Manager Required. A vacation rental must be managed by a certified property manager. A certified property manager is an individual who has successfully completed the training course and passed the certification test administered by the county. A licensee can be a certified property manager if the requirements of this section are met. A property management company cannot be a certified property manager, but may employ or work with a certified property manager.

B.

Contact. A certified property manager must be available to the public and the Department at all times while a vacation rental is occupied. Direct contact information for the certified property manager is required. In the event a call center or third party phone service is used, response time is measured from the time the call center or third party phone service is contacted and when the property manager contacts the tenants.

C.

Complaint Response and Resolution. After a certified property manager receives a complaint related to a vacation rental from either the public or the department, the certified property manager must contact the tenants within one (1) hour between 7:00 a.m. and 9:00 p.m., and within thirty (30) minutes between 9:00 p.m. and 7:00 a.m. The certified property manager is responsible for resolving all complaints related to violation of the license, land use permit, or this section. Each complaint and its resolution must be reported to the department within twenty-four (24) hours of the complaint being received. If a certified property manager is unable to resolve a complaint related to a vacation rental, they must immediately report it to the Department.

D.

Change in Certified Property Manager. If the certified property manager changes, the licensee must submit a supplemental license form. The vacation rental cannot operate until the supplemental license form has been received and accepted by department.

E.

Delegation of Management: A certified property manager may delegate responsibility to another certified property manager to provide coverage required by Section 4-207 B. All property managers managing a specific vacation rental must use the same contact information.

(Ord. No. 6427, § III(Exh. A), 5-16-2023)