Colusa County Municipal Code Art. VI Miscellaneous Provisions

(Ord. No. 548, (part))

During any “state of war emergency,” “state of emergency” or “local emergency,” as defined in the California Emergency Service Act (Chapter 7 of Division 1 of Title 2 of the Government Code), as amended, each ambulance service operator shall provide equipment, facilities and personnel as required by CCEMSA medical director.

(Ord. No. 548, (part))

Complaints regarding pre-hospital care services and/or charges shall be resolved at the lowest possible level. Any person who contends that he/she has received inadequate or inappropriate services or excessive or inappropriate charges shall be directed to attempt resolution of the dissatisfaction by meeting and discussing with the involved person, agency or entity involved. If this effort is unsuccessful, the complainant may file a written complaint with the CCEMSA medical director. The CCEMSA medical director shall refer the allegations to the service provider or other responsible person for a response within ten county working days. If the matter cannot be resolved to the satisfaction of the complainant and CCEMSA medical director, or if a response does not occur within ten county working days, the CCEMSA medical director shall submit the matter to an appropriately constituted subcommittee of the EMCC for recommendation or resolution. The EMCC subcommittee shall consist of an unbiased membership constituted to provide adequate professional expertise and consumer protection. If the EMCC cannot resolve the matter to the satisfaction of all parties, the complainant must resort to private legal resources for further resolution of the matter. The EMCC shall provide a response within thirty county working days.

(Ord. No. 548, (part))

The CCEMSA medical director may revoke any permit or certificate issued under provisions of this chapter when it has been found that any permittee or certificate holder violates any section of this chapter (or the rules and regulations promulgated thereunder) which related to his/her permit or certificate. With regard to certificate holders, all action taken by the medical director of the CCEMSA will be in conformance with State Guidelines, local EMS agency policy, and California Code of Regulations Title 22.